New Amex statement credits

[Human]

Pretty sure the T&Cs mention no to payments via third party processors.

From the T&Cs:

• "Excludes transactions made through a third party establishment or payment processor."

 

[motef]

Got this on my Qantas Ultimate Card

 

[MathNerd]

Pelago 100 / 30

The offer shows in the app although I was unable to save it.

Update - able to save the offer now.

Just a reminder to anyone using this offer, the initial failure to save the offer to your card, followed up by the successful saving of it, doesn't refresh the backend.

I made a total of 100 AUD transactions, per card, over 3 cards, a couple of weeks ago. Each card had the offer saved, I double checked this before purchase, and made 2 transactions of 90 AUD and 10 AUD per card. This should satisfy the offer (spend $100 or more, over one or more transactions), but nothing yet in terms of emails or indications the offer has been registered.

On Live Chat with them at the moment and their answer? "I don't see the offer saved to any of your cards"
So I had to upload screenshots to the Document Centre of my account, one per appropriate card, and they're saying they still can't see it enrolled.

Damn, why would they fight so hard on an error that's on their end, all for a measly 30 bucks

 

[AIRwin]

I made a total of 100 AUD transactions, per card, over 3 cards, a couple of weeks ago.

I've also registered for the same offer and even received a reminder recently that it's expiring soon. Did your transactions appear as "PELAGO SINGAPORE"?

 

[MathNerd]

I've also registered for the same offer and even received a reminder recently that it's expiring soon. Did your transactions appear as "PELAGO SINGAPORE"?

Yes exactly. When did you make your transactions? Mine was 28 July, and it still hasn't moved from "Saved Offers" to "Redeemed" or "Savings", which normally is what happens when an offer is redeemed.

Was yours a single >$100 transaction?

What I think has happened is that the offer wasn't properly coded into their system - so when we did successfully save it, it didn't actually stick. So now we're stuck with a defective offer (and useless CS agents who blame you for not saving it).

My chat actually got so frustratingly useless that I requested an escalation to a supervisor. Can't believe it. How far has Amex fallen...

 

[AIRwin]

Was yours a single >$100 transaction?

Oh I haven't reached the threshold yet

 

[MathNerd]

Oh I haven't reached the threshold yet

I see. Well keep your expectations tamed, chances are that even when you do hit the threshold, it won't trigger the offer...
Sorry patience running very thin at the moment with the Live Chat conversation that's not going anywhere...

 

[boomy]

I got the $30 cashback from my Pelago spend after 5 days posting from Encounters Pty Ltd.

 

[MathNerd]

I got the $30 cashback from my Pelago spend after 5 days posting from Encounters Pty Ltd.

Interesting, you seem to have a different merchant on yours (Encounters Pty Ltd vs Pelago Singapore that @AIRwin and I got to see)...
Was yours a single >$100 transaction?

 

[Lynda2475]

Got this on my Qantas Ultimate Card

View attachment 401105

Hope I get that one.

 

[exceladdict]

Hope I get that one.

I missed out, likely because I spent money at Qantas recently.

Interesting to see how amex are promoting amex offers in the US: American Express® Continues to Transform Amex Offers

 

[wsthong]

While looking at the pathetic shop small offer, I noticed this on my Platinum Reserve card (which I rarely spend on). Looks like I'll be putting $3k through it. Best offer I've had in a long time.

View attachment 400027

Is the qualify minimum spend based upon each statement cycle or validity period till 31/10/2024

 

[motef]

Is the qualify minimum spend based upon each statement cycle or validity period till 31/10/2024

I’m not sure. I’ve read the t and c a few times.
I “think” it’s really spend $3k get 30k points

Post automatically merged: Aug 7, 2024

I’m not sure. I’ve read the t and c a few times.
I “think” it’s really spend $3k get 30k points

• Offer is valid for payments made online, in-app or in-person at any business that accepts American Express.
• Offer is limited to 10,000 Bonus Qantas Points per eligible spend of AU$1,000, in one or more transactions, up to 3 times.
• Payments must be charged to your Card by 31/10/2024 to be eligible for the offer. If a business does not charge your Card by this date (e.g. due to a delay in dispatching your goods), you may not be eligible for the bonus points.
• If you spend in a currency other than Australian Dollars, a Currency Conversion Fee applies and this fee does not count towards the offer spend requirement. For more information regarding charges made in foreign currencies refer to your Card Member Agreement. You must meet the Offer spend requirement of AU$1,000 after currency conversion to be eligible for the offer.
• Offer is not valid for spend which does not earn Qantas points (including, but not limited to: Card fees and charges, cash advances, balance transfers, interest). For more information, please refer to Qantas American Express Cards Points Terms and Conditions.
• Additional Cards are not eligible for this offer.
• Bonus Point(s) will only be accrued for each whole dollar spent.
• Maximum of 30,000 bonus Qantas Points can be earned per Card to which the offer is saved and only spend on this Card counts towards the Offer.
• Excludes transactions where you do not spend directly with your Card to which the offer is saved online, in-app or in-person at any business that accepts American Express.
• Excludes transactions made through a third party establishment or payment processor.
• You must be enrolled in the relevant loyalty program and have an active loyalty account to receive the points.
• Points are not redeemable for cash.
• Points should appear on your billing statement within 15 business days from qualifying spend but may take up to 90 days from offer end date.
• Points will not be applied to your Card Account if your Card has been suspended or cancelled.
• Points may be reversed if your qualifying purchase is refunded or cancelled.
• Full Offer Terms available here.

 

[boomy]

Interesting, you seem to have a different merchant on yours (Encounters Pty Ltd vs Pelago Singapore that @AIRwin and I got to see)...
Was yours a single >$100 transaction?

The spend (single transaction > $100) was recorded as Pelago Singapore but the $30 cashback came from Encounters Pty Ltd.

 

[MathNerd]

The spend (single transaction > $100) was recorded as Pelago Singapore but the $30 cashback came from Encounters Pty Ltd.

Interesting. Maybe because it was a single >$100 transaction in your case.

Mine was $90 + $10 (the $10 is a throwaway ticket to get to the $100 threshold).

Still no credit, nor any update from Live Chat as promised by the supervisor.

 

[Mickey Mouse]

First 10K bonus just posted on 4 Aug for 1 Aug $1000 (made up 3 smaller spends).

You're lucky you got a real offer! I got a farcical "Get 10K points for spending $10,000" ... yeah, right ... in which alternative reality on which planet is this an offer?!?!

 

[33kft]

in which alternative reality on which planet is this an offer?!?!

It's something. I haven't even got that. I didn't bother with the shop small or dining offers.

 

[lovetravellingoz]

You're lucky you got a real offer! I got a farcical "Get 10K points for spending $10,000" ... yeah, right ... in which alternative reality on which planet is this an offer?!?!

Yes I also got one of those for spending 10K on pay.com.au So I took that one up as well.

Post automatically merged: Aug 10, 2024

First 10K bonus just posted on 4 Aug for 1 Aug $1000 (made up 3 smaller spends).

Second 10K bonus of points just posted on 9 Aug for a $1007 spend on 4 Aug.

So that is 20K so far from this promo. 10K still to go (I have not spend the third $100+ yet) and 10K for the pay.com.au promo. So 30K is a couple of weeks which is nice.

 

[boomy]

Interesting. Maybe because it was a single >$100 transaction in your case.

Mine was $90 + $10 (the $10 is a throwaway ticket to get to the $100 threshold).

Still no credit, nor any update from Live Chat as promised by the supervisor.

I had similar issue with the Hilton offer. Single transaction > $400 cashback posted in few days while multiple transactions took almost two weeks (from last transaction) to post. Hopefully it means your Pelago cashback is just delayed.

 

[MathNerd]

I had similar issue with the Hilton offer. Single transaction > $400 cashback posted in few days while multiple transactions took almost two weeks (from last transaction) to post. Hopefully it means your Pelago cashback is just delayed.

Thanks for posting your experience @boomy. Do you remember if in the multiple transactions scenario, did the offer remain in the "Saved Offers" section or did it move to the "Savings" tab?

This is how I've usually checked on offers in the past, especially in the absence of any email confirming offer usage (they seem to have stopped sending those?). Mine are still stuck in "Saved Offers" which is leading me to believe that the offer hasn't actually registered the spend.

It doesn't help that the initial attempt to save the offer threw an error, and then when followed up after a whole 2 weeks, the agent said "I can confirm that the offer is *not* saved in your account". I'm following up again today - I really shouldn't have to jump over so many hoops and run so many marathons all for the sake of $30 × 3. Really disappointed in Amex now if I'm being honest, after being such a loyal cardmember to them all these years.

Sorry for the rant haha, it just sucks that Enshittification has hit my favourite credit card company.