Oneworld separate ticket interline changes

[pagingjoan]

I have written to AA.
Will report back when - IF - I receive a response.

And here is the astonishingly helpful response from AA "Customer Relations":

<Thank you for contacting Customer Relations.

I have received your correspondence concerning our new separate ticket baggage policy.

This change allows American and its oneworld partners to be aware of the customer's complete itinerary and final destination, so all airlines involved can provide the bestpossible customer service throughout the journey.

You will need to follow all Visa requirements for your journey.

..... I hope this helps.>

 

[flychrisfly]

And here is the astonishingly helpful response from AA "Customer Relations":

<Thank you for contacting Customer Relations.

I have received your correspondence concerning our new separate ticket baggage policy.

This change allows American and its oneworld partners to be aware of the customer's complete itinerary and final destination, so all airlines involved can provide the bestpossible customer service throughout the journey.

You will need to follow all Visa requirements for your journey.

..... I hope this helps.>

Now that is spin!

 

[codash1099]

And here is the astonishingly helpful response from AA "Customer Relations":

<Thank you for contacting Customer Relations.

I have received your correspondence concerning our new separate ticket baggage policy.

This change allows American and its Oneworld partners to be aware of the customer's complete itinerary and final destination, so all airlines involved can provide the bestpossible customer service throughout the journey.

You will need to follow all Visa requirements for your journey.

..... I hope this helps.>

I'm surprised. When I contacted them to query whether bookings made prior to the policy change were subject to the new policy, they rang me. Unfortunately I was out and they left a message. It was a definite "yes".

 

[pagingjoan]

I'm surprised. When I contacted them to query whether bookings made prior to the policy change were subject to the new policy, they rang me. Unfortunately I was out and they left a message. It was a definite "yes".

On the basis of my recent experience, I would not be banking on a "Yes" at check-in.

 

[dajop]

On the basis of my recent experience, I would not be banking on a "Yes" at check-in.

To the question do the policy changes apply to existing bookings made before the date of the change I thought one would be banking on a "yes" at checkin. As in yes they do apply ...

 

[codash1099]

To the question do the policy changes apply to existing bookings made before the date of the change I thought one would be banking on a "yes" at checkin. As in yes they do apply ...

That's the one.

 

[pagingjoan]

To the question do the policy changes apply to existing bookings made before the date of the change I thought one would be banking on a "yes" at checkin. As in yes they do apply ...

Absolutely correct, dajop.

Too hasty a reading on my part. I focussed on codash1099's surprise at the tone of the AA response, and took it that they were expecting to be able to through-check because their booking had been made prior to the change of conditions.

My apologies for the confusion. There is enough of that around without me adding to it!

 

[kreuky]

are they not aware of our final destination and itinerary when we tell them at check in that we have separate tickets? As long as the minimum connection time is legal, then it shouldn't be an issue! I find this amusing because almost every time I check in with "oneworld" airlines (even post change of policy), they always ask "what is your final destination?" or "is this your final destination?". According to this, they should know it already!!??

 

[ozbeachbabe]

How do you know it was BA? It doesn't surprise me at all though.

They were having the biggest problem with people booking a stand-alone BA fare to Europe then connecting to a relatively cheap QR (or other OW) long-haul. Was leaving them liable to misconnects on top of the lost long-haul business. I may have missed this but I don't think BA have agreed to the Reward/Revenue rule as this would be an obvious work-around

BA had it set up from the get go that on 01 Jun zero interlining was possible even BA to BA paid fares never mind revenue to award or vv or award to award. They apparently have installed Flyover(?) software that inhibits the adding of any oncarriage segments into their checkin system. All to convenient they had that in place which to me sounds like they were the driving force who lobbied One World. Mind you I don't think the other member airlines were to upset by the decision jumping on the bandwagon pretty quick.

Maybe we need a separate thread on who through checks baggage to who on separate PNRs, irrespective of alliance. Could be a good resource.

Kind of like the 'Successful USDM booking thread'. We could kick it off with the example someone quoted in SYD from QF to AA where they were successful.

 

[dajop]

I totally agree. Some real world examples would be good.
There's a similar thread and wiki on FT in the BAEC forum.

Kind of like the 'Successful USDM booking thread'. We could kick it off with the example someone quoted in SYD from QF to AA where they were successful.

Have started in the Traveler Insider Tips subforum. Would be interesting to capture collective experiences of the AFF community.

 

[dairyfloss]

As a side note, MH still interline on separate tickets to oneworld partners.

Happy to hear this is still the case, for now, with MH.

I have a connection from MH onto QF KUL-xSIN-SYD in early November, and though it wouldn't really matter in Singapore, as Changi is happy to manage the transfer of baggage for you, behind the scenes, it's nice to be able to have it done from the get go.

Cheers,
Matt.

 

[bosox76]

Well Mrs B and I just landed in LAX and unfortunately one out of the 2 bags didn't make our QF11 after a tighter than expected connection in SYD due to a slight delayed arrival from MEL. Problem is we are headed to ORD on a separate AA ticket (booked way before changes were announced) and of course they wouldn't interline at check in. Apparently the bag is on QF7 to DFW but we have to wait till we arrive in ORD to discuss with baggage services. We made the rookie mistake of placing the material needed for a conference in a checked bags and of course it's the one that didn't make the flight. Here's hoping that somehow it makes it to us before we leave ORD. I know it's been said many a time but what's the point of being in an alliance? Anyway rant over for now.

 

[kreuky]

qf/aa could of saved themselves and the passenger so much trouble if they just interlined your bags. Then they would know the final destination and could of automatically redirected your bags to ORD. Even though you would have to had collected them in LAX, the tagging in this case helps the bag get to its final destination.

 

[bosox76]

qf/aa could of saved themselves and the passenger so much trouble if they just interlined your bags. Then they would know the final destination and could of automatically redirected your bags to ORD. Even though you would have to had collected them in LAX, the tagging in this case helps the bag get to its final destination.

Yep. Exactly. Now when the bag arrives in DFW it's in some bag limbo till we arrive in ORD to file a report. Apparently baggage services in LAX can't get the bag directed to ORD. If they do it it will come back to LAX before going to ORD!!!

 

[flychrisfly]

I find this amusing because almost every time I check in with "oneworld" airlines (even post change of policy), they always ask "what is your final destination?" or "is this your final destination?". According to this, they should know it already!!??

I think this question has two purposes:
1) Helping the agent ensure that they have the booking for the correct "John Smith", and
2) Making sure John Smith knows where he is going and is not surprised by where he ends up!

 

[cmon0005]

I think this question has two purposes:
1) Helping the agent ensure that they have the booking for the correct "John Smith", and
2) Making sure John Smith knows where he is going and is not surprised by where he ends up!

This happened to me once, got to the checkin counter and got asked "Where are you off to today?" I said Sydney, agent said not Gold Coast? I said no, Sydney.. turned out I was going to Gold coast but so used to going MEL-SYD for work my mind was telling me I was going to Sydney.
Glad they asked otherwise I would have got through to departures to look at my BP for what flight I was on and would have only realised then!

 

[dajop]

Yep. Exactly. Now when the bag arrives in DFW it's in some bag limbo till we arrive in ORD to file a report. Apparently baggage services in LAX can't get the bag directed to ORD. If they do it it will come back to LAX before going to ORD!!!

Not specifically related to this thread, but delayed baggage can be quite the mind bender. Had a bag offloaded ORD-YWG flight and it still hadn't left ORD by the time I got back there the next morning. Of course ... " Yes your bag is still here, but we can't retrieve it", so it had to go off to YWG ... before being retagged.

 

[dfcatch]

This happened to me once, got to the checkin counter and got asked "Where are you off to today?" I said Sydney, agent said not Gold Coast? I said no, Sydney.. turned out I was going to Gold coast but so used to going MEL-SYD for work my mind was telling me I was going to Sydney.
Glad they asked otherwise I would have got through to departures to look at my BP for what flight I was on and would have only realised then!

I genuinely showed up a the check-in counter not too long ago, the agent asked me for my destination as I fumbled to get my QFF card from my wallet....

My response was something to the effect of "Umm....oh....ahhh......ya know.....I've gone blank......here's my card....".

Turns out it was SYD

 

[Himeno]

Not specifically related to this thread, but delayed baggage can be quite the mind bender. Had a bag offloaded ORD-YWG flight and it still hadn't left ORD by the time I got back there the next morning. Of course ... " Yes your bag is still here, but we can't retrieve it", so it had to go off to YWG ... before being retagged.

A few years ago, I had an IB flight out of BCN connecting through MAD to LHR then DXB. Computer was having fits checking the bag through, so ended up with a manual tag (wouldn't have had time to go through baggage claim then recheck at MAD).
Bag didn't make it to the DXB flight. At DXB baggage services, I found out it had been loaded on the next BA flight down, but since I was only spending the day in Dubai and wasn't staying anywhere else long enough for the bag to catch up, they were going to reroute it onto SQ in DXB and have it meet me in SIN.
After that was sorted out, I checked the flight times and worked out that the aircraft my bag was on flying out of LHR was the same aircraft I was flying back to LHR on that night and got them to change the plan.

 

[PineappleSkip]

Well Mrs B and I just landed in LAX and unfortunately one out of the 2 bags didn't make our QF11 after a tighter than expected connection in SYD due to a slight delayed arrival from MEL. Problem is we are headed to ORD on a separate AA ticket (booked way before changes were announced) and of course they wouldn't interline at check in. Apparently the bag is on QF7 to DFW but we have to wait till we arrive in ORD to discuss with baggage services. We made the rookie mistake of placing the material needed for a conference in a checked bags and of course it's the one that didn't make the flight. Here's hoping that somehow it makes it to us before we leave ORD. I know it's been said many a time but what's the point of being in an alliance? Anyway rant over for now.

Won't help with your issue of not being able to use what you lost, but the new policy shouldn't (??) be relevant in the case of mishandled baggage. Have reported it and organised to have it onforwarded all over the world when it's happened to me. Usually when I have a 'day after mishandling' flight to somewhere else.

Cheers skip