DontGetMeStarted
Active Member
- Joined
- Mar 28, 2005
- Posts
- 944
We applied and approved for two, two separate accounts and email said physical sims on their way so will activate as soon as they arrive
To avoid starting a new thread... has anyone used the international roaming option as yet? I'm getting very mixed messages from Optus on exactly how it works.
Unlike Vodafone (which just kicks in when you activate your phone overseas), Optus requires you to purchase a 24 hour or 7 day roaming bundle ($5 or $35). I've been told the following by Optus;
- Don't buy it until you arrive as it starts right away and you'll lose however long the flight is
- When you buy the $5 daily option it will renew daily until you stop it
- It takes 15 mins to 4 hours for it to "activate" once purchased in the app
- It "should" not charge you any roaming while waiting to activate
- I don't know what happens for the few minutes it takes for you to open the app and select the bundle. Maybe you get charged for those few minutes?
Has anyone actually used it in practise? I'm thinking land, open the app, buy the package and you're good to go. Interested in what happens if your phone downloads a massive email in the few minutes it takes to buy the package.
I can’t answer the specifics of purchasing the roaming package (mine’s permanently on - 4GB per month, plus calls and text to/from OS) but if buying one abroad is correct and you can’t set a date in the future, then a few simple steps before you depart (could be phone dependant and I’m using iPhone setting examples will minimise excess data usage before you activate and during your time away):Has anyone actually used it in practise? I'm thinking land, open the app, buy the package and you're good to go. Interested in what happens if your phone downloads a massive email in the few minutes it takes to buy the package.
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Which app version?Hmm interesting. My app doesn’t have that option under settings
I have a very vague recollection of having to call Optus or do something to turn on International roaming but that was 3 yrs ago. Perhaps message / call Optus and ask why that option is missing.Only downloaded it today so I assume it’s the most up to date. Odd that they’re different…
I used Optus roaming earlier this year - just for 2 days in the USA.
It was easy thtough the app.
But I did have an issue when I received the bill, rather more than the (then) $20.
It was to do with time zones. Optus recorded the times of roaming usage incorrectly mixing up central with pacific time. As a result 2 hours of my usage was billed at full roaming rate.
In the end I got it resolved, but it took some time and a few calls. In the end I got enough credits to cover the overcharge and some of the initial $20.
Another thing to try before you leave is enable “wifi calling“ (if your phone supports it). That should provide some OS connectivity - even with no roaming. I’d definitely make sure “roaming” was off in my phone settings before trying that however.I’ve emailed someone at Optus in Australia (had some issues porting so actually managed to speak to someone here) so I’ll report back if I get an answer.
Otherwise I’m headed away at the end of the week so I’ll give it a try and see what happens.
You presumably turned data on first and then went to the app?I'm on this deal and activated roaming last weekend in NZ. Very easy, did it through the app when I landed (no wifi required) for 24 hours. $5 was charged to my billing card. Couldn't have been easier and it's a great deal.
That’s a good point!I had roaming set to on but you won't use any data or get charged if it's not already activated.
If the query is apps using data before roaming is activated I don't think that is possible under this plan because roaming is not included in the mo thky plan - you have to explicitly add it.