Priority boarding on QF domestic - what is the story?

[BD1959]

That photo on post # 3173 just illustrates the problem perfectly, until QF gets those bollards/signs and separation rope/tape permanently installed (and I mean drill holes in the floor and cement them in place!), then there is no point talking about PB signage, announcements, staffing, training and enforcement, it will continue to be a joke/temporary gimmick and its a clear demonstration that QF are unable to or are unwilling to implement their own PB policy/procedure.

Not always possible. They move the ropes to one side in locations like Adelaide so that the flow of disembarking passengers is not impeded. This is no different to VA.

The Big Difference with VA is that they the whole process seriously: unlike QF, they mostly announce PB and commence boarding just from the PB line, anyone in breech of PB is politely asked to join "Your line - over there." People soon get the message.

Regards,

BD

 

[bunkeight]

Generally, VA use GAs to board, not FAs. Hence I think, why VA is able to consistently apply PB, and QF is not. :!:

QF FAs, IME - do NOT turn back people in the incorrect queue, when they get to the scanner.
VA GAs, IME - TURN BACK people in the incorrect queue, if they reach the scanner.

Result = VA "guests" often self-correct themselves during boarding, when they see someone turned back in front of them, Qantas "customers" go to the shortest queue when they see no one gets turned back. :idea:

Qantas FAs (or FA - sometimes there is only one boarding full 737-800) are directed by the company NOT to send customers to the general boarding queue, but to request that they use the general queue "next time." At this point they are usually abused or given attitude as the customer objects to being told off by a lowly FA. I can see why many FAs don't bother.

 

[QF WP]

Sitting here at BNE airport waiting for an AFF'er to arrive (thought I'd meet them). Just heard the announcement at Gate 23 which included: "those In Business, Qantas Platinum or oneworld Emerald are invited to use the dedicated Premium Boarding lane on the left hand side".

 

[Ansett]

QF637 Last night BNE-MEL absolute disaster at Gate 18 ended up using the general line as it was much shorter and quicker. The Premium Boarding Lane is located directly next to the seating area which means that general passengers need to travel past the Premium Lane to get to the General lane.... Seems to me to be wrong lay out that is contributing to the problem here.

I mentioned to the FA I was in General as a P1 and Flying J as They had failed again to instigate priority boarding, he just looked at me smiled and said have a nice flight.

Whilst there was definitely passengers in the premium lane that were entitled to be there it seemd that atleast 80-90% werent and QF just didnt seem to care.

 

[openseat]

I mentioned to the FA I was in General as a P1 and Flying J as They had failed again to instigate priority boarding, he just looked at me smiled and said have a nice flight.

Whilst there was definitely passengers in the premium lane that were entitled to be there it seemd that atleast 80-90% werent and QF just didnt seem to care.

This just seems to say - the airline's policies are only implemented by me when it suits me.

 

[Robbi]

Qantas FAs (or FA - sometimes there is only one boarding full 737-800) are directed by the company NOT to send customers to the general boarding queue, but to request that they use the general queue "next time." At this point they are usually abused or given attitude as the customer objects to being told off by a lowly FA. I can see why many FAs don't bother.

It's the age old conundrum. I work in public transport and we have a large contingent of passenger service staff who are supposed to, amongst other things, enforce the rules. Needless to say some of the staff don't like the conflict and simply don't do their jobs. This makes it more stressful, and sometimes dangerous, for those that do their jobs religiously and cop a mouthful of abuse, are gobbed on or who are physically assaulted, because the scum are used to getting their own way.

If staff did their jobs consistently and evenly passengers would learn to do the right thing and behave correctly, however grudgingly.

You don't have the right to "not bother" when it is your job and I think all staff who don't should be reported. I report my colleagues for good and bad things.

 

[erkpod]

It's the age old conundrum. I work in public transport and we have a large contingent of passenger service staff who are supposed to, amongst other things, enforce the rules. Needless to say some of the staff don't like the conflict and simply don't do their jobs. This makes it more stressful, and sometimes dangerous, for those that do their jobs religiously and cop a mouthful of abuse, are gobbed on or who are physically assaulted, because the scum are used to getting their own way.

If staff did their jobs consistently and evenly passengers would learn to do the right thing and behave correctly, however grudgingly.

You don't have the right to "not bother" when it is your job and I think all staff who don't should be reported. I report my colleagues for good and bad things.

Sometimes it comes down to supervision or lack thereof.


I know for me, most of my colleagues & I have to work under a strict non-confrontation policy. Airline staff airside are somewhat fortunate that they are airside because if they weren't in a security area, it is things like we are talking about that in a different environment could turn nasty, physical & violent.

Other airlines can do it so why not QF?

 

[cmon0005]

QF863 OOL-SYD today was an absolute shambles with the boarding queue, there were people everywhere, staff weren't directing people to the lines either.
The ropes were too short as well, this could have added to the confusion of pax.

At the same time I could hear a VA flight boarding and the announcement for their pax said left for business, plat.etc. right for general boarding. But QF no such announcement and poor signage/ropeage.

 

[mickeyc747]

QF 765 SYD to ADL line was a success F/A failed. They started boarding priority passengers then half way through she stopped and called people from the general line. Qantas either get it right or get rid of it. QF 863 wasn't much better ex OOL today even with 2 F/A s.

 

[BD1959]

Qantas FAs (or FA - sometimes there is only one boarding full 737-800) are directed by the company NOT to send customers to the general boarding queue, but to request that they use the general queue "next time." At this point they are usually abused or given attitude as the customer objects to being told off by a lowly FA. I can see why many FAs don't bother.

Interesting.

On VA I've not seen attitude given when the pax is refused boarding THIS time, on QF they abuse when they're told NEXT time - is this an indictment of us, the QF passengers?

"Next Time" means "Never".

I maintain: if QF actually started PB prior to General Boarding, and asked passengers to use the General queue if they were in the wrong queue, we'd soon get the message.

It's no wonder the FAs couldn't give a red-rats if the Company dictates this process. Red-Roo, can you please confirm ....


Regards,

BD

 

[Buzzard]

Maybe Golds think they are entitled to priority boarding and join the que?

 

[BD1959]

Maybe Golds think they are entitled to priority boarding and join the que?

Maybe they do...in which case they should be politely corrected.

What would happen if a Gold rocked up to the Flounge? Why is PB different?

Regards,

BD

 

[QF WP]

But surely I can get into the FLounge as a Gold - DTKWIA, I'm a Moderator on AFF

It's like turning the Queen Mary around - very slow. But it requires the rules from Management, the direction and desire from the staff and the self moderation from pax.

 

[Danger]

Maybe they do...in which case they should be politely corrected.

What would happen if a Gold rocked up to the Flounge? Why is PB different?

Regards,

BD

Brilliant point.

 

[erkpod]

Maybe Golds think they are entitled to priority boarding and join the que?

I'm firmly in the VA universe where SG can get PB. I'll be a little surprised if QF SG can't.

 

[Mr_Orange]

I'm firmly in the VA universe where SG can get PB. I'll be a little surprised if QF SG can't.

Be surprised then because domestically Golds are not entitled to PB. Internationally, they are however.

 

[Buzzard]

I think QF staff just don't shoo pax back when they are in the wrong line

 

[JohnM]

Be surprised then because domestically Golds are not entitled to PB. Internationally, they are however.

It's all to keep QF WP in wishful thinking mode .

 

[Oneworldplus2]

Maybe Golds think they are entitled to priority boarding and join the que?

Maybe they do...in which case they should be politely corrected.

What would happen if a Gold rocked up to the Flounge? Why is PB different?

Regards,

BD

Be surprised then because domestically Golds are not entitled to PB. Internationally, they are however.

As I pointed out a very long time ago in this thread, a OW Sapphire IS entitled to PB going to OW Rules. No fine-print * either....


I don't know why QF don't implement it tbh ???


If that means that 70% of the plane can board (in order, WP/J then SG), then so be it.


oneworld benefits - oneworld



I won't be replying to this thread anymore.

 

[tm.smile]

As I pointed out a very long time ago in this thread, a OW Sapphire IS entitled to PB going to OW Rules. No fine-print * either....


oneworld benefits - oneworld

View attachment 26251

I won't be replying to this thread anymore.

You just conveniently left out the note underneath that states "Exceptions may apply."