Priority boarding on QF domestic - what is the story?

[goldy]

Depends on where you are getting the information from (I posted screen shots earlier in this thread).

Status;

• QF's admission- Domestically only WP's are entitled to priority boarding
• Oneworld - Emeralds and Sapphire are entitled as QF is part of OW.

This will only serve to PO SG's as they (myself included) cannot and will not understand why a OWS gets access but QF's own OWS's do not.
The fact that VA Gold (OWS equivalent) provides priority boarding will only reinforce this position.

Am I right in assuming that I get to choose if I want to be a OWS or a SG? Because i've got this feeling that a lot of SG's will be priority boarding by exercising their OWS privileges.

 

[ozbeachbabe]

I've just watched it on the Facebook page. Why does he go into the the Priority Check-in line (that goes nowhere) then into The Lounge? :shock:

A good ad, but not accurate. I hate that...:evil:

It's so annoying to see ads made by people that have no idea what goes on at an airport. The advertising agency obviously sourced their info from management. Another example is that online video on NGCI that doesn't use real equipment which is heavy on spin & light on details of what you actually do. There are heaps of WPs out there that don't know how NGCI works so what hope does the general public have?

So, it seems like there is actually some timely & accurate communication going on between Qantas management and staff.

Reminds me of that classic movie 'Flying High' - "a hospital, what is it?" "It's a big building with patients in it but that's not important right now".

"Communication, what is it?" "It's when management tell staff what's going on, but that's not important right now".

That's what QF need for their QP's! :idea:

Bye Bye Lounge Dragon; hello Door cough! :shock:

Same dog, different leg? :shock:

This will only serve to PO SG's as they (myself included) cannot and will not understand why a OWS gets access but QF's own OWS's do not. The fact that VA Gold (OWS equivalent) provides priority boarding will only reinforce this position.

Am I right in assuming that I get to choose if I want to be a OWS or a SG? Because i've got this feeling that a lot of SG's will be priority boarding by exercising their OWS privileges.

QF may as well not even bother introducing real priority boarding if they don't extend it to SG pax otherwise it's a clear case of snatching defeat from the jaws of victory.

It really makes a mockery of being in an alliance if member airlines still write their own rules. I'm over hearing the word "seamless" when it comes to alliances because clearly it's not.

 

[pshepvic]

Perhaps VA will be introducing priority check in lanes to their lounges?

Actually technically there already are priority lanes into the lounge! - ie. Sydney Premium entry is Gold/Plat/J only, not regular lounge members. Same with the priority entry lane at the entrance in MEL and BNE.

 

[drewbles]

Particularly after the VA Announcement today. The flow of disaffected AFF QFF's is not a trickle, it's a flood...

I would love to know how many CL's are going across to the VA side.. I'm willing to bet there will be more than QF really thinks there will be.

The handcuffs have been unlocked. VA have provided the key to free us all

 

[Archphoto]

Actually they called families with small children and those requiring assistance first and then the WP's etc after that.

It's been soooo long since I heard it called domestically, I've forgotten the order!!:mrgreen:

 

[drewbles]

That's what QF need for their QP's! :idea:

Bye Bye Lounge Dragon; hello Door cough! :shock:

P.S. Lindsay, I thought the same. (It appear to be the same agent scanning the BP each time.)

I'm guessing the guy in the ad is the relative of the QF Safety Demo guy who never gets to sit in his seat (at least his brother does in this ad, even if it is on a strange chair directly in front of the service desk)

 

[ozbeachbabe]

I would love to know how many CL's are going across to the VA side.. I'm willing to bet there will be more than QF really thinks there will be.

The handcuffs have been unlocked. VA have provided the key to free us all

Well Boss Reggie for a start.

I'm guessing the guy in the ad is the relative of the QF Safety Demo guy who never gets to sit in his seat (at least his brother does in this ad, even if it is on a strange chair directly in front of the service desk)

Speak of the devil - the robotic guy from the safety demo has moved on to bigger & better things. Some of you might have already seen the ad for Harpic toilet cleaner where old mate's opening line is "we, the men of Australia.....".

Hey Serfty never mind seat 2F, at least now he finally gets to sit down.....on the can!

http://www.bestadsontv.com/ad/38482/Harpic-Apology

 

[QF WP]

I would love to know how many CL's are going across to the VA side.. I'm willing to bet there will be more than QF really thinks there will be.

The handcuffs have been unlocked. VA have provided the key to free us all

I was told by the BNE Lounge Goddess, Annette, that there were a few yesterday seeing her and the team....oooh look, newly minted VA Plats.

 

[dfcatch]

Yes. This will be the QF change in luggage policy bearing fruit. Didn't think it would take long. No-one is going to be taking a single 32KG piece of luggage (OH&S says thats a 2 man lift!!).

So, of the 2x 15KG bags that would previously have been checked in, one is now trying to find its way into the cabin. Yes, a 7KG restriction there, but everyone would have noticed PAX trying to push the limits of that rule.

Actually - IMHO - it's the fruit of "checked baggage charges" (whether by QF or otherwise), not so much the issue of the "piece" system vs the "weight" system.

Personally - I was quite happy with the old piece system (the one that existed prior to the recent weight system). And yes - I regularly required the full 32kg allowance per bag. My status/QP membership was also utilised for the additional piece(s) where necessary.

And under the "old piece" system - there was no major problem with overhead cabin storage - not like the problem that exists today.

Today's problem is a societal response to "checked baggage charges", pax are well aware that baggage now costs them, and with QF now penny and diming pax across the board like a LCC, many pax don't differentiate between QF and JQ/DJ etc.

It's the new approach to travelling - pax have a new mindset which means "don't check bags unless you have to", that's why you see major problems with overhead capacity on airlines such as AA, and it's becoming a bigger problem on QF.

You are right though - the airlines are reaping what they sow.

And we are the ones inconvenienced when QF refuse to provide the stated benefit of priority boarding so that we can mitigate their problem.

 

[JohnK]

Has there been any change in the way this benefit is applied?

I have been priority boarding calls at SYD T3 tonight. I am not likely to hear one for my flight as I will not be there at boarding time.

 

[dfcatch]

SG aren't entitled to domestic priority boarding ... it's one of the few differentiators left between SG and WP (well, it would be, if it worked).

SG (OWS) should be entitled to priority boarding as all OWS and OWE are entitled to across the alliance.

Of course AA offers it to Rubys as well - whereas BA only offers it to OWS and OWE.

Naturally we know that the rest of the world can get it right, and of course DJ can get it right, and of course JQ can get it right (a Qantas Group Airline - when it suits us), but it's all too difficult for QF.....

Oh hang on - QFi can get it right........(oops - I forgot - QFi loses too much money so we'll just divest it.......)

Oh - and Jetconnect (which with 738s may as well be a domestic service) can get it right......

Red Roo - tell me again what the problem is..??


DJ - join *A and I'm 100% all yours!!

 

[TonyHancock]

SG (OWS) should be entitled to priority boarding as all OWS and OWE are entitled to across the alliance.

The oneworld benefit is "Boarding at convenience". The words seem to be carefully chosen, because the word "priority" is used when it comes to check in. (Why not "Check in at convenience"?)

It is interesting that QF chose, or in this case chose and then failed, to provide "priority" boarding to WP's only on domestic flights. :?:

 

[oz_mark]

It is interesting that QF chose, or in this case chose and then failed, to provide "priority" boarding to WP's only on domestic flights. :?:

Qantas seem to use the terms to mean the same thing. Consider the description for international

Priority boarding
Board your flight at your convenience with priority boarding available on selected Qantas international flights§

Frequent Flyer - About the Program - Platinum Benefits

 

[dfcatch]

The oneworld benefit is "Boarding at convenience". The words seem to be carefully chosen, because the word "priority" is used when it comes to check in. (Why not "Check in at convenience"?)

It is interesting that QF chose, or in this case chose and then failed, to provide "priority" boarding to WP's only on domestic flights. :?:

BA/AA/QFi all seem to choose to implement it the same way we interpret its intention.

Semantics aren't enough to weasel out of it.

Either provide it - or don't.... But it's not that difficult, QF themselves have proven they can do it if they wish, it's BS that they don't and TBH the whole situation is farcical at best.

 

[TonyHancock]

Either provide it - or don't.... But it's not that difficult, QF themselves have proven they can do it if they wish, it's BS that they don't and TBH the whole situation is farcical at best.

No argument from me. I'm just baffled by QF's approach. :?:

 

[dfcatch]

No argument from me. I'm just baffled by QF's approach. :?:

Agreed 100%.

As I've said before - it's quite simple - if you don't want to provide it - then just scrap the benefit.....easy.

I really don't understand why you would have the current situation where your "most loyal customers" are just cheesed off...??

 

[AnonymousCoward]

As I've said before - it's quite simple - if you don't want to provide it - then just scrap the benefit.....easy.

I really don't understand why you would have the current situation where your "most loyal customers" are just cheesed off...??

Nothing less than full implementation would keep the punters here happy. Removing the benefit would result in the same wailing and gnashing of teeth than any other "enhancement" causes.

 

[dfcatch]

Nothing less than full implementation would keep the punters here happy. Removing the benefit would result in the same wailing and gnashing of teeth than any other "enhancement" causes.

Sure - but if you were QF, and for some unknown reason decided that you didn't want to implement a simple priority boarding system that it seems every other airline in the world can easily do...... then surely scrapping the benefit would be preferable to this half-pregnant coughised approach that (i'm out of metaphors )

 

[connieguy]

Dear Red Roo,

As you well know the QF implementation of my WP benefit of Domestic Priority Boarding was chosen by QF to do lip service to this benefit and to provide a Clayton's version of this benefit. Likewise the QF web site Platinum benefit does not show this benefit, while the status benefit comparison shows it. We have discussed this via PMs and on this forum. The answers that have been provided have at best been very wanting and at worst intentionally misleading.

Even worst even when QF were made aware of the web site errors nothing has been done to fix them. In my opinion this is totally unacceptable, unprofessional and shows that even when QF are given feedback on this web site error, no effort was put in my QF to fix these errors. Should we now believe these errors are intentional or that QF does not care about web site errors we have brought the the attention of QF and has no intention to fix them?

You say that QF are working to implement Domestic Priority Boarding and that this will take time. OK fair enough. But please explain why the Platinum Benefit page still does not show Domestic Priority Boarding as a Platinum benefit?

Frequent Flyer - About the Program - Platinum Benefits

If QF are really listening to us and are moving to deliver this benefit, why has the web site not been updated to show this benefit is real? At the very least QF need to update the Platinum benefit page to reflect what is listed on the benefit comparison page.

Can you please reply when the Platinum Benefit page will be updated to be in line with the Benefit Comparison page?

Frequent Flyer - About the Program - Benefits & Privileges - Status Privileges

With respect but if QF do not update the Platinum benefit page to show Domestic Priority Boarding is a Platinum Benefit, then, I suggest, very few here will believe that QF intends to deliver this benefit.

Please post here and tell us when the Platinum Benefit page will be updated to show Domestic Priority Boarding is a Platinum Benefit as otherwise everything that QF has said on this issue will have no credibility.

 

[oz_mark]

With respect but if QF do not update the Platinum benefit page to show Domestic Priority Boarding is a Platinum Benefit, then, I suggest, very few here will believe that QF intends to deliver this benefit.

Please post here and tell us when the Platinum Benefit page will be updated to show Domestic Priority Boarding is a Platinum Benefit as otherwise everything that QF has said on this issue will have no credibility.

How about you let them do their trials and decide how they are going to do it first, before they go advertising it everywhere as a benefit?