Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

[encryptededdy]

Earn Platinum but only get to rollover 250 SC’s

There is nothing to imply and I have read no data points to imply that you will not get the Platinum rollover if you achieve Platinum prior to the rollover date. The email's just an email based on your current status.

With that said, I'm in a similar situation as you and haven't received any "An important update on your status" email at all...

 

[Spacetravel]

Agreed, it’s all a thinly veiled PR campaign to get bookings up from people thinking they are getting something for the “free” $50.

The only other people really benefiting are the tiered flyers looking for another easy Status Extension and the people who crashed the Qantas website yesterday picking up the newly available rewards seats.

Even the reward seats help them too, QF points are a liability. Promoting people to use their points gets the liability off their books which also helps their finances.

A slight side note, its "funny" how QF sell the dream of earning QF points for a "free" flight for a getaway somewhere to encourage people to earn points, but they make it virtually impossible to actually spend on a Classic Awards and employ every tactic in the book to divert point spends away from Classic Awards and onto almost anything else. Again this is a marketing stunt to say "look members redeemed x number of seats/ x number of points in 24 hours" to encourage people to aspirationally earn points in the future but once it comes time to spend they will be diverted away to buy another toaster or a points for revenue booking at 100k+ points.

 

[JessicaTam]

Yep I just received the same
Mind you status credit are zero lol

Same here. That will make it easier to requalify LTG.

 

[MelMel]

Forget Qantas, I get more money from Medibank and it’s paid directly to me, no “spend money to get a bonus” gimmicks

 

[seat11a]

Just wondering if anyone else is still waiting to get the first email. My husband has now had 2 emails about the platinum extension etc, I’m yet to get any notification, and I’m platinum also. I did get an email asking if I wanted international travel insurance, sort of ironic as we are already overseas. Lol. Cheers

 

[TheRealTMA]

Just wondering if anyone else is still waiting to get the first email. My husband has now had 2 emails about the platinum extension etc, I’m yet to get any notification, and I’m platinum also. I did get an email asking if I wanted international travel insurance, sort of ironic as we are already overseas. Lol. Cheers

We received our emails today.

 

[LondonAussie]

I've just received the email from Qantas as an overseas based WP.

The email just confirms my previous status extension and the rollover of up to 500 SC, and notes more classic reward seats are now available to use the points I've been saving.

No apology to us - no mention of any points or vouchers being given.

So it seems the 15K/30K points was only offered to WP/P1's currently based in Australia or NZ.

 

[Happy Trails]

I've just received the email from Qantas as an overseas based WP.

The email just confirms my previous status extension and the rollover of up to 500 SC, and notes more classic reward seats are now available to use the points I've been saving.

No apology to us - no mention of any points or vouchers being given.

So it seems the 15K/30K points was only offered to WP/P1's currently based in Australia or NZ.

Same here as an overseas P1 and happy enough with that.

 

[ChrisMars]

There is nothing to imply and I have read no data points to imply that you will not get the Platinum rollover if you achieve Platinum prior to the rollover date. The email's just an email based on your current status.

With that said, I'm in a similar situation as you and haven't received any "An important update on your status" email at all...

@encryptededdy @Reddevil I am pretty sure that during the previous extension/rollover, I have read report of members moving from gold to wp and getting 500 sc rollover, but it might have required some peristance through the QFF call center to make it happen

 

[encryptededdy]

some peristance through the QFF call center to make it happen

Great, my favourite

 

[Reddevil]

Great, my favourite

@encryptededdy @Reddevil I am pretty sure that during the previous extension/rollover, I have read report of members moving from gold to wp and getting 500 sc rollover, but it might have required some peristance through the QFF call center to make it happen

Call chasing SC rollover and find they managed to somehow wreck a future flight booking in the process.

 

[Hamila]

Here's the Jul-Dec and 'already made the flight to extend status' version (30K points edition):

​ STATUS SUPPORT​ As you made an eligible booking as part of our last status support initiative your Platinum Status will be extended until 31 August 2023 so you can enjoy your benefits and privileges for longer.^

​ Plus, to assist with your future status goals we’ll roll over up to 500 eligible Status Credits, that you earn this membership year through flying or with our partners on the ground into your next membership year.*

This is the version I received today too.

I think this is an example of the ignorance they have valuing those that do fly with Qantas regularly and experience the issues they are apologising for.

In this instance they send an email yesterday apologising for poor service and one of the incentives is Jul—Dec membership no longer needs to make an eligible booking and status is automatically extended - great!

But now today they send an email to those who did go to the effort of already re-qualifying under the last status offer to confirm their status will be extended because they’d already taken the necessary steps.

But why say that? Why is that even a thing now. Why aren’t Qantas just sending an email to everyone in Jul-Dec membership reinforcing yesterday’s announcement, highlighting their valued loyalty, and just confirming their status has been extended automatically.

By re-emphasising it’s because a member has already spent money with them reinforces the idea that yesterday’s announcement really wasn’t targeted to these members and Qantas doesn’t really need to apologise to us or offer any incentives that equal the value that other flying and non-flying members are receiving.

That’s just my small rant on this. But I agree with others in the thread that there are much deeper issues with some of the basics to running an airline that need to be resolved. But if you can’t reflect on the sensitives or your communications as an organisation to your loyal members, then how are we expected to believe the other basics can be resolved. I sincerely hope they are resolved and would even do what I could to offer as much advice or practical help to steer the ship back on the right track.

 

[exceladdict]

This is the version I received today too.

I think this is an example of the ignorance they have valuing those that do fly with Qantas regularly and experience the issues they are apologising for.

In this instance they send an email yesterday apologising for poor service and one of the incentives is Jul—Dec membership no longer needs to make an eligible booking and status is automatically extended - great!

But now today they send an email to those who did go to the effort of already re-qualifying under the last status offer to confirm their status will be extended because they’d already taken the necessary steps.

But why say that? Why is that even a thing now. Why aren’t Qantas just sending an email to everyone in Jul-Dec membership reinforcing yesterday’s announcement, highlighting their valued loyalty, and just confirming their status has been extended automatically.

By re-emphasising it’s because a member has already spent money with them reinforces the idea that yesterday’s announcement really wasn’t targeted to these members and Qantas doesn’t really need to apologise to us or offer any incentives that equal the value that other flying and non-flying members are receiving.

That’s just my small rant on this. But I agree with others in the thread that there are much deeper issues with some of the basics to running an airline that need to be resolved. But if you can’t reflect on the sensitives or your communications as an organisation to your loyal members, then how are we expected to believe the other basics can be resolved. I sincerely hope they are resolved and would even do what I could to offer as much advice or practical help to steer the ship back on the right track.

My read of this, and the update to the status support page, is that this is the last of the status extensions and those rollover SCs we are already getting is the last of the Covid extensions.

 

[mach2]

My wife and I had an economy Classic rewards on Syd LHR QF1 Wed 22 MAy
The flight was cancelled 5 hours before as we were preparing to travel to airport
We noticed still economy seats Syd /Bris and Bris / LHR on Qatar so rang call centre and
they said they couldn't authorize as ""We hadn't paid for our tickets ""
I reminded call centre staff that we were both Gold for many years , and had paid QF $$$ to earn this
At that point we vowed to not travel QF again , and in the taxi phoned a travel agent who booked us onto the SQ flight which left 1 hour earlier than QF1 , so very stressful
So QF failure cost us $5,600
The $50 is an insult, and the extra lounge pass is useless as QC Lifetime
The completely one way loyalty that QF treats previously rusted on customers such as ourselves , is the reason they must be seeing forward bookings from their established customers plummet
Also we will not be attempting any more BP bonus etc as the points have proven to be useless

 

[RooFlyer]

It will return to being an outstanding airline although at present has a long way to go, like many industries that have been through chaos over the past few years.
Patience.

Admirable sentiments, but spare a thought (as you may have) for all those people who have had long-planned holidays ruined (and often with collateral expenditure forfeited) through the ill-training of the Qantas call-centres and the associated culpability of the Qantas management. The damage has been done - for many individuals, un-doable damage.

For me, no amount of tightly-scripted apology, coughpy $50 voucher (conditional on x, y and z) or well-timed release of some Award seats (before a corporate loss announcement) will atone for what the management has done to "the national carrier" . Joyce has had the reigns for much longer than the average CEO. He started with the airline shut-down (remember all the thousands of pax he stranded around the world) and hopefully, he'll soon be going out on a large corporate loss - great book-ends.

Forget Qantas, I get more money from Medibank and it’s paid directly to me, no “spend money to get a bonus” gimmicks

Yep, me too Simple, straightforward cash back.

 

[ChrisMars]

Call chasing SC rollover and find they managed to somehow wreck a future flight booking in the process.

Although to be fair, the QFF team, which is seperate to the booking team, has been good in my experience, with short wait time too. I hope it remains that way, I ll test that next week, need to chase up 60k

 

[RooFlyer]

The completely one way loyalty that QF treats previously rusted on customers such as ourselves , is the reason they must be seeing forward bookings from their established customers plummet

Welcome to posting on AFF

 

[Hamila]

My read of this, and the update to the status support page, is that this is the last of the status extensions and those rollover SCs we are already getting is the last of the Covid extensions.

That’s not quite what my post was about, but rather a comparison of the valuation of some members over others when apologising to all members equally.

But you are indeed correct. I have the same read as you that this is the line in the sand for covid related extensions - which is why I offered an alternative suggestion in a earlier post that would have valued members equally while forcing members back into a mindset that they actually have to get back into the practice of achieving these status the old fashioned way like we did pre-pandemic.

 

[mviy]

My read of this, and the update to the status support page, is that this is the last of the status extensions and those rollover SCs we are already getting is the last of the Covid extensions.

Maybe, but if the past few years have taught us anything, anything is possible.

Joyce has had the reigns for much longer than the average CEO. He started with the airline shut-down (remember all the thousands of pax he stranded around the world) and hopefully, he'll soon be going out on a large corporate loss - great book-ends.

I think Alan Joyce may hang around for the first Project Sunrise flight then leave. I think shareholders will be understanding that it’s a very challenging environment at the moment.

 

[Mattg]

For those who don't speak German, can you post a summary or comment on why this is notable? Google Translate seems to show it's just a summary of the press release with a few comments about recent unreliability.

It's basically just a summary with some commentary about how this is a smart move by Qantas which could be used as an example for other businesses with similar issues. They say that it'll keep customers happy and that the way the vouchers are set up ensures new bookings, so a win-win (I'm paraphrasing).

I assume the author of that article hasn't read this thread!