Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

[Mattg]

Right click, open in incognito/in private/whatever window on the Link Invitation button

Thanks, that worked.

Crazy that you should need to do that, though. How many other people have tried to link an invitation and given up because the website is broken?

 

[ozziflyer]

I think it's good that Qantas/Alan Joyce are publicly acknowledging there are issues and promising to make changes. But there are still some serious underlying customer service issues that are yet to be addressed.

FWIW, I flew my last booked Qantas flight last weekend and no longer have any forward bookings with Qantas at all. Until I can see that the airline has actually fixed many of the issues people have been experiencing, I'll be quite happy to keep it that way.

I took the same approach in 2018. I expect once Joyce stands down next year as per his planned transition, I suspect there will be a new invigoration to recapture what they have lost.

Unfortunately the firm I now work for has QF first policy so I have lost the flexibility of arranging my own travel.

 

[SydneySwan]

I just tried to link one of my domestic business lounge invitations to a flight I'm taking next week. I can see the two invitations but can't seem to be able to link them - clicking "link invitation" beside the flight just redirects me to the generic Qantas Club page.

I have experienced that several times …. then a day or two later the website works properly. No rhyme or reason just cough Qantas software.

 

[exceladdict]

I have experienced that several times …. then a day or two later the website works properly. No rhyme or reason just cough Qantas software.

If opening it in incognito works, it may have something to do with cookies on the computer interacting with the website (or vice versa)?

 

[ChrisMars]

If opening it in incognito works, it may have something to do with cookies on the computer interacting with the website (or vice versa)?

Yea cookies are often a problem with Qantas site. I have to clear them from time to time. For me, that's when I want to see my Qantas lounge invites, or sometime to see my bookings.

 

[SydneySwan]

If opening it in incognito works, it may have something to do with cookies on the computer interacting with the website (or vice versa)?

Incognito has never worked for me.

 

[SYD]

Incognito has never worked for me.

More of an extrovert?

 

[33kft]

Yea cookies are often a problem with Qantas site

It does seem insane that nobody has bothered to address this in the last 5 years or so, I guess somehow affected customers have all managed to work around it.

It is insidious in that if you don't manually something about it (eg clear cookies) you can't access qantas.com at all, and even if you do, soon enough it recurs as more cookies are pushed down to users. It boggles my mind that it is allowed to remain an issue but here we are.

 

[Mattg]

Well my brother, who is not a frequent flyer at all, just tried to use his $50 voucher. He got an error message at the payment page for no obvious reason.

 

[kangarooflyer88]

Despite apologies from Uncle Alan to us non-match fit travellers, it seems like Qantas continues to frustrate and confuse people abroad:

Mourners dismayed to discover 15-mile queue actually for Qantas check-in at Heathrow

"We waited for 12 hours and then we were asked for our boarding pass"

www.theshovel.com.au

-RooFlyer88

 

[QF_Flyer]

Yea cookies are often a problem with Qantas site. I have to clear them from time to time. For me, that's when I want to see my Qantas lounge invites, or sometime to see my bookings.

Same, I always get errors in both Safari and Chrome with QF, sometimes as soon as when logging in, sometimes I'll get a couple of pages into what I'm doing before the random error.

Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.

 

[ChrisMars]

Same, I always get errors in both Safari and Chrome with QF, sometimes as soon as when logging in, sometimes I'll get a couple of pages into what I'm doing before the random error.

Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.

In chrome settings, you can do a search of your cookies, and delete them. I just search for Qantas, and click on select all, then delete.
Don t know about safari, I would hope it has the same feature.

 

[RooFlyer]

Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.

I'm the last person to be giving tech advice, but if you use a program like CCleaner, you can isolate the cookies you want to keep and either manually delete the others, or let the program run and do it amongst other clean-ups.

 

[sudoer]

I'm the last person to be giving tech advice, but if you use a program like CCleaner, you can isolate the cookies you want to keep and either manually delete the others, or let the program run and do it amongst other clean-ups.

You can also do this natively in Chrome by browsing to chrome://settings/siteData and searching for "qantas.com" in the top right corner.

 

[exLXCXFF]

I just got the apology email overnight advising to accept the AUD 50 voucher and the lounge passes by 30 September. Took them a while…

 

[Cessna 180]

I just received the points email overnight too. 15000.

 

[SOPOOR]

i have a qantas account, but never flown with them. I think i recieved a $50 voucher a while ago, and received another one last night,

are these worth giving away for free? or did every man and his dog get one?

 

[CaptainCurtis]

i have a qantas account, but never flown with them. I think i recieved a $50 voucher a while ago, and received another one last night,

are these worth giving away for free? or did every man and his dog get one?

Every man, his dog and his goldfish got one.

 

[seat11a]

I just received the points email overnight too. 15000.

Still waiting for mine. Hope it’s not far away.

 

[Cossie]

I was offered 30,000 points, I thought it was a scam. Seemed to check out, so we will see!