Qantas Error Fare: First Class to Los Angeles from Sydney $4,299 return @qantas.com (several dates incuding xmas holidays)

[Himeno]

Not the worst outcome but not as generous as when Cathay honoured a similar first class fare that I paid $1.6K for.

Back when 2 class AA short haul flights on DONExs booked into A, a CX ticketed DONE3 booked me in A for HKG-JFK. They honoured it.

 

[PlaneCrazy]

Back when 2 class AA short haul flights on DONExs booked into A, a CX ticketed DONE3 booked me in A for HKG-JFK. They honoured it.

Not heard of that happening before, well done!

 

[UP4014]

And it's an interesting decision too - how many of these fares would have been sold? 100? 200? Blowback would be isolated if they simply cancelled the fares. Maybe some green shoots.

A bit over a 1000 from my sauce bottle.

Post automatically merged: Aug 24, 2024

Maybe anyone with status?

Everyone who wants regardless of status.

 

[henrus]

So I’ve been rebooked in I class.

 

[kpc]

So I’ve been rebooked in I class.

Ditto...still deciding if I really want to go. QF J is meh...flew Jnb -Syd 3 days ago in QF J. Food onboard was barely edible and service was indifferent and that is being generous!

 

[snabbu]

Same, just received the Confirmation and E-Ticket Flight Itinerary which still states F however the PNR has changed to I class.

 

[frodo]

Same, still deciding - the email I received did not mention a timeline as to when I needed to reply to cancel the fare.

 

[snabbu]

Same, still deciding - the email I received did not mention a timeline as to when I needed to reply to cancel the fare.

Instructions will be given 72 hours from the last email where they admitted the "coding error" so lets see what that looks like on Monday.

If you do not wish to proceed with travel in our Business Class cabin, you are eligible for a full refund. You will receive a further email from us within 72 hours with information on how to obtain a refund. Please do not cancel your booking until you have heard from us.

 

[frodo]

Instructions will be given 72 hours from the last email where they admitted the "coding error" so lets see what that looks like on Monday.

I already received an updated booking confirmation and next steps email a few hours ago.

The email states:

"Any future date changes are subject to our standard fare rules, and any applicable fare difference.

If you are proceeding with this offer there is no action required from you.

If you do not wish to proceed with this offer, you can request a full refund by replying to this email directly confirming that you wish to cancel and refund this booking. We will then process a refund to the original form of payment. Most refunds are processed within 7 days, however can take up to 4 weeks, depending on your financial institution."

Does not mention when I have to decide by - maybe qantas are keeping it flexible as they would rather people cancel these tickets.

 

[bam71]

I actually feel sorry for the pricing/yield analyst that did the coding on a Friday afternoon/evening.

 

[dsotm]

So I’ve been rebooked in I class.

What's the difference between I and D in J?

 

[Himeno]

What's the difference between I and D in J?

I is generally a cheaper fare bucket then D.

 

[snabbu]

I already received an updated booking confirmation and next steps email a few hours ago.

The email states:

"Any future date changes are subject to our standard fare rules, and any applicable fare difference.

If you are proceeding with this offer there is no action required from you.

If you do not wish to proceed with this offer, you can request a full refund by replying to this email directly confirming that you wish to cancel and refund this booking. We will then process a refund to the original form of payment. Most refunds are processed within 7 days, however can take up to 4 weeks, depending on your financial institution."

Does not mention when I have to decide by - maybe qantas are keeping it flexible as they would rather people cancel these tickets.

I just received the same email. I also wonder when we are required to make a decision as it's not specified, interesting.

 

[Big John]

I'm surprised that the news sites haven't reported this yet.

 

[SydneySwan]

I'm surprised that the news sites haven't reported this yet.

Someone needs to tell a journalist for that to happen. Qantas are hardly going to issue a press release.

 

[dsotm]

I'm surprised that the news sites haven't reported this yet.

I messaged Point Hacks after the window closed, but they ignored my message and have avoided posting anything. Curious.

 

[Gold Member]

I messaged Point Hacks after the window closed, but they ignored my message and have avoided posting anything. Curious.

I think it’s pretty obvious why that is…

 

[UP4014]

I actually feel sorry for the pricing/yield analyst that did the coding on a Friday afternoon/evening.

Lost in translation between Mascot and the overseas centre which uploads the fares. Instead of the sale fare being discounted by this amount it was input as the fare.
I’m sure this problem has now been resolved.

 

[WilsonM]

I'm surprised that the news sites haven't reported this yet.

AFF doesn't count?

 

[Danger]

This "gesture of goodwill" reads to me as an actual gesture of goodwill, unlike how it's often used by big business in Australia as a fig leaf for the business's error masked as big corporate doing the customer a favour. I'm impressed, Qantas.

I've got Platinum on QF and was offered J. Those on reddit/ozbargain mentioned they had no status and also offered J so it seems everyones got the same offer.

Whilst my booking is yet to be updated to J my booking has had some text comments added to it (I've removed the "KIQ"? code/line with dates times and my email):

"---INVALID USA FIRST CLASS FARE REFER TO KIQ (xx_x)"
"--- LAX FIRST CLASS FARE ERROR EMAIL SENT TO (email here) ON 23 AUG 2024

Where are you seeing this detail?