Qantas extends status extensions until end June 2023 (previously December 2022)

[Berlin]

QF cut back on the size of their IT teams

You don't say! We'd almost not noticed...

 

[JamesB]

Called 3 times this morning. Get thru the IVR, it dials then get disconnected each time. Love it.

 

[Lynda2475]

you don't say! We'd almost not noticed...

Well the latest round just happened, we have some new starters who came from QF IT, thankfully they aren't working on any of my projects.

 

[Berlin]

Called 3 times this morning. Get thru the IVR, it dials then get disconnected each time. Love it.

So I assume this means that we're now officially treated as "Gold" rather than Platinum? I think I won't bother. Given that so many members on here seem to have the same problem (dare I say "probably all" with an expiry date of Jan), they gotta fix it at some point.

 

[RichardMEL]

The announcement would be made by different groups, but no doubt they will be seeking IT assistance to provide data to determine how members are tracking towards qualifying without such intervention. And IT has to fix the issue but also need to design and build the logic/functionality for next round of extensions.

QF cut back on the size of their IT teams, there is indeed cross over.

I disagree again. Sorry.

Don't want to make a big deal about this mind you but seems like you're looking for reasons to justify why a decision would not yet be made.

Data flow is a normal business function and they would have all that information on a continuing basis. It seems very unlikely that these metrics would not be available as per normal tbh (unless you have some sort of inside information?) for the loyalty team to make appropriate decisions.

Implementing these status extensions are being done by specific batch runs or if you like processes extra to the day to day operations. and further running these programs (and clearly fixing the screw up) yes consume the time of the work experience kids in IT, but I would be willing to bet that has no impact on the ongoing metrics of bookings, elite members' earnings and progress and any other metrics they use to make these decisions.

Additionally these decisions are not going to be made on a point in time data point (so even if there was some sort of internal issue around 1 Feb) but ongoing data and trends.

I'm not trying to be argumentative here and please I do not mean this in a personal way but I just don't see this glitch (and this is what it is - probably an error in the processing for the Jan rollovers) as having any kind of real impact on any decision making process regarding further extensions. I understand everyone affected (including myself) is waiting for it of course, but it will come. The Jan-June extension was not announced until August last year.. I suppose that means we could expect something in the next month or so, but as I've noted many times in the past I am very certain it will happen.. and I certainly do not feel this processing issue is a factor in it. Indeed QFF may have already internally made a decisions and are just waiting to announce. Only they know.

I'll let it go now. Promise

 

[Berlin]

Well the latest round just happened, we have some new starters who came from QF IT, thankfully they aren't working on any of my projects.

I was just being sarcastic. I have zero doubt that they've axed some of their IT staff alongside whoever else they could get rid off with the easy "Covid" excuse...

 

[Pushka]

And the effort it will take to fix this January status extension stuff up will likely delay any announcement re July renewal extensions.

If the extensions to June aren’t working then anything later is moot.

Someone directly impacted needs to tweet or post on FB. Social media team is active and this is bad publicity.

 

[Lynda2475]

If the extensions to June aren’t working then anything later is moot.

Well not for those who have bookings to make, as if you do all your bookings before an announcement then you need to cancel and rebook to qualify which is a total PIA.

Someone directly impacted needs to tweet or post on FB. Social media team is active and this is bad publicity.

Multiple people need to do this. Anyone gold or below calling dosnt get priority in the queue so phone messages wont get back to those who can fix in a timely manner. Making the news cycle will be heard.

 

[Berlin]

Someone directly impacted needs to tweet or post on FB. Social media team is active and this is bad publicity.

Just sent a tweet. Let’s see if that does anything- my experience with this channel has been very mixed as of late.

 

[mviy]

I wouldn’t be that surprised if there was a DSC offer then another round of status extensions announced soon after that DSC offer closed.

 

[Port Power]

Travel is exPER QFF year ends 28 Feb
I booked award travel PER-ASP QF 700 to visit family original 09 Jan - changed to 27 Feb due to WA access changes
They are now departing overseas (so no one to visit/stay with) before the WA travel rules will likely be amended.

I would presume my cancellation of the ticket would mean the automatic renewal of my QFF status would not happen.
Therefore I will need to find a trip internal to WA to transfer the award ticket to (or buy a new one) UNLESS QF cancel the flight first. They seem to still be selling tickets on those direct PER-ASP flights.

Is my presumption valid or irredeemable wandering
Fred

I would be changing the destination for visit to Broome. It’s still only $249 each way. You can go paddling in the streets up there at the moment! . (Perhaps the end of this month is a better time to go.)

 

[Port Power]

Same here, first time in about a decade that I was welcomed to my “golden” profile.

Looks like it might just be everyone- worth the call I wonder?

This might be the time to just email, except that department also take weeks to answer. Otherwise the long wait on the telephone. Hopefully the Facebook posters will achieve quicker notice, and a quick fix.

 

[Pushka]

This might be the time to just email, except that department also take weeks to answer. Otherwise the long wait on the telephone. Hopefully the Facebook posters will achieve quicker notice, and a quick fix.

We will face this in April/May with an overseas trip mid May. So hope this gets sorted.

 

[exLXCXFF]

I just woke up to look at my Silver status in the Qantas App and was close to having a heart attack - thank god I checked this thread!

 

[AIRwin]

I just woke up to look at my Silver status in the Qantas App and was close to having a heart attack - thank god I checked this thread!

Every cloud has a Silver lining...

 

[RichardMEL]

We will face this in April/May with an overseas trip mid May. So hope this gets sorted.

I strongly suspect once they fix the issue for this run it should be ok for future runs.. well unless the WEK's are still in summer holiday mode

 

[Berlin]

I just woke up to look at my Silver status in the Qantas App and was close to having a heart attack - thank god I checked this thread!

I am glad to hear that I’m not the only one who’s a tiny bit dramatic with those kind of things…

 

[JamesB]

What are my odds turning up to the domestic biz lounge this arvo in Melbourne to plead my case?

Was very much looking forward to annoying all the business travelers with my kids.

 

[RichardMEL]

What are my odds turning up to the domestic biz lounge this arvo in Melbourne to plead my case?

Was very much looking forward to annoying all the business travelers with my kids.

Well on Wednesday the QC was closed, so you may not have an issue there.

but otherwise if the QC is open I think you'd be out of luck. They'd go off what they see on the system and BP and won't have the time or interest to worry about seeing if you qualified or not (not their job) so you probably would not have much luck.

 

[Pushka]

Well on Wednesday the QC was closed, so you may not have an issue there.

but otherwise if the QC is open I think you'd be out of luck. They'd go off what they see on the system and BP and won't have the time or interest to worry about seeing if you qualified or not (not their job) so you probably would not have much luck.

And it was closed yesterday too yet a conversation onboard with crew suggested Qantas was back to 70% approx capacity.