Qantas Platinum One experiences?

[RooFlyer]

I do think it's great that QF, like some other loyalty/provider (I'm including hotels here) have a "face" on various social media outlets, here, FlyerTalk and so on. I don't just mean someone to PM with a question or ty get help, but to get the "mood of the meeting" as it were on various issues.

Certainly we (as members of this forum) can't feel like we're being ignored.. maybe specific concerns perhaps, but I for one am glad that folks are out there reading and taking note. I just hope I haven't gone into Saint Roo's naughty list!!! I'm usually pretty nice...

Hmmmm... I'd be inclined to agree with you if it wasn't for the fact that Red Roo seems to vacate the space in the face of 'tricky' or 'embarrassing' or 'non positive' aspects of interaction with AFF members.

Plenty of direct helps with members having specific issues, but have a look when there isn't a prospect of handing out lollies : <sound of crickets> This is a criticism and reflection of QF management, not Red Roo, the individuals or the title, who I suspect are held under a tight, er, leash by those who control the 'public' face of Qantas loyalty. If they can't project a good story, then .... hide.

 

[JohnK]

Well as I spoke to Red Roo yesterday whilst at MEL J Lounge, I can confirm that statement is true. Would you be watching the comments of your best clients on a web forum? They obviously think it's worth it...

And good on them because they are losing this loyal Platinum rapidly.

Benefits diluted quicker than I can keep up and rapidly degrading customer service.

 

[RichardMEL]

I have no idea what happens to them - presumably some may be more demanding or have a sense of entitlement, but I'll never know as they have direct contact with the P1 team and don't share their experiences on this (or other) fora

Just quietly I bet if you got a few of them down the pub somewhere in Canberra after a long day some of the storeis..... no no of course they're all way too professional to "kiss and tell" as it were.. but you can just imagine some of the customers out there. We've all seen our share of the "over entitled" types.....

 

[mannej]

It is funny that the QF rep on here cops plenty of criticism for hiding. This is harsh considering that the VA reps presence on here (perception is reality hey) is considerably less out of the two.

Flame suit is well and truly on.

 

[TheRealTMA]

I think the RedRoo do a pretty good job on AFF considering.

 

[samh004]

Just quietly I bet if you got a few of them down the pub somewhere in Canberra after a long day some of the storeis..... no no of course they're all way too professional to "kiss and tell" as it were.. but you can just imagine some of the customers out there. We've all seen our share of the "over entitled" types.....

Having recently met one of the members of the SST in CBR I can attest to their professionalism.

It is funny that the QF rep on here cops plenty of criticism for hiding. This is harsh considering that the VA reps presence on here (perception is reality hey) is considerably less out of the two.

Flame suit is well and truly on.

Exactly what I was thinking

 

[RichardMEL]

Posted for amusement's sake than anything else.. noticed this pop up in my QFF activity statement:
[TABLE="class: basic"]
[TR="class: underline1"]
[TD]29 DEC 14 [/TD]
[TD] AUSTRALIA VS INDIA CRICKET 28DEC14 [/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: noFigures statusBonus"]-[/TD]
[TD="class: figures"] 0 [/TD]
[TD="class: figures statusCredits"] - [/TD]
[/TR]
[/TABLE]

Interesting that this was tracked like this.

thanks again QF they were great seats in the Olympic stand out of the sun. Pity we couldn't finish 'em off (India I mean)

 

[clazman]

could have at least given you some points

 

[RichardMEL]

could have at least given you some points

haha 200 SC's please!

yes, it was rather funny to see that pop up in the statement

 

[clazman]

May be they should have more to encourage you to book hotels, cars etc, where you get 1 SC for every night you book....

 

[RichardMEL]

May be they should have more to encourage you to book hotels, cars etc, where you get 1 SC for every night you book....

hmm a bit OT for this thread, but I'll say "why?" QF derives no or very little revenue for booking a hotel or car for you. The revenue goes to those companies

now if QF had a deal going with say a chain, a la EK/SPG, UA/Marriott etc that may make sense. For example I know UA and Marriott have an elitle level sharing deal for Gold level and some other stuff, and that kind of deal could work... can't see SC's for non flying activities. Heck you can't even get SC's on EK flight numbers....

 

[cove]

Last night we had tickets to Les Mis and Mrscove had a platinum shadow in the packed theatre. Thank you Qantas...we enjoyed the show.

 

[ashish100]

Just ticked over 3600SC. Called the platinum line on Monday as I have a busy week (MEL ADL SYD BNE MEL then MEL SYD NRT on the weekend) and they said it might take a week. Hoping... got an upgrade request in to J on the NRT flight on Sunday!

 

[Hvr]

It can take up to a week before they do a manual count and let the relevant people know. Still it's worth it. Hope you enjoy your time as a WP1.

 

[maninblack]

It is funny that the QF rep on here cops plenty of criticism for hiding. This is harsh considering that the VA reps presence on here (perception is reality hey) is considerably less out of the two.

Flame suit is well and truly on.

I still think most people have low expectations of VA so what they do or don't do in terms of customer service levels isn't taken too seriously, especially as they are primarily just a domestic airline. They are still a LCC with some window dressing in many peoples minds. VA Platinum is not in the same league as OWE

 

[ReLoad]

Just ticked over 3600SC. Called the platinum line on Monday as I have a busy week (MEL ADL SYD BNE MEL then MEL SYD NRT on the weekend) and they said it might take a week. Hoping... got an upgrade request in to J on the NRT flight on Sunday!

Welcome aboard skipper.... (Sorry had a flashback there).......

 

[straitman]

I still think most people have low expectations of VA so what they do or don't do in terms of customer service levels isn't taken too seriously, especially as they are primarily just a domestic airline. They are still a LCC with some window dressing in many peoples minds. VA Platinum is not in the same league as OWE

Sounding like a jammed recording when you keep repeating the same thing over and over.

 

[straitman]

I still think most people have low expectations of VA so what they do or don't do in terms of customer service levels isn't taken too seriously, especially as they are primarily just a domestic airline. They are still a LCC with some window dressing in many peoples minds. VA Platinum is not in the same league as OWE

Using this as an example if VA are still a LCC then what is NZ :?:

 

[ashish100]

thanks guys! I got a call back today (after calling again) to say they were going to put it through tonight and it would update by the end of the day tomorrow. What impressed me is that the plat desk person commented on how my activity "came out of nowhere" - well, it came out of Virgin Australia. They never seemed to notice I had gone, nor cared. I loved VA but then things went cough and they seemingly lost their gloss. I flew a sector with them this week and what has impressed me is how much more effort QF put into their greetings and onboard service. good validation to continue on with QF.

 

[Pleb Status]

thanks guys! I got a call back today (after calling again) to say they were going to put it through tonight and it would update by the end of the day tomorrow. What impressed me is that the plat desk person commented on how my activity "came out of nowhere" - well, it came out of Virgin Australia. They never seemed to notice I had gone, nor cared. I loved VA but then things went cough and they seemingly lost their gloss. I flew a sector with them this week and what has impressed me is how much more effort QF put into their greetings and onboard service. good validation to continue on with QF.

My personal experience is the exact opposite with VA and QF. Since starting my new membership year as a requalified QF P1 in October, I would normally be at around 1200 QF SC by now and I would normally never fly VA at all. However, this year, I have only earned just less than 300 QF SC since October but just less than 1000 VA SC in the same period. The amount of flying over the period is about the same but the distribution is different.

QF have not noticed or cared that my travel with them has dropped by more than 75% from my average over the last five years. QF have not noticed or cared that I only have one forward booking with them over the next three months when normally I travel at least once every two weeks (and have done so for the past eight years).

I flew on VA in J last week for the first time Coast to Coast on the 332 BNE-PER and it made QF look like the LCC. On VA, priority boarding and baggage actually worked, I got a shadow and the current VA 332 J seat is light years ahead of the current QF 332 J seat we get BNE-PER (this will equalise once the new seats roll out over the next two years however). The J food on VA was far better also, when compared to my last QF J flight on the same sector just three weeks ago.