Qantas Platinum One experiences?

[pjm99au]

I'm finding it hard to maintain the love

Have had 23J selected for 2 weeks as per this with a shadow up to this morning

Go to do an OLCI this afternoon and I find that I have been moved to 23B



For all intents the same seat but still annoys me. I would imagine it can only be done by human intervention. So pleased that they feel that doing what they consider to be the right thing by another passenger justifies alienating me.

Rant over

 

[angusburns]

I guess the person in 23J must be pretty important to Qantas for them to block off seats all around that person? (if that is what the X means...)

Wonder why they did not just put them up front and be done with it.

Could be an interesting / informative flight for you.

 

[ReLoad]

I guess the person in 23J must be pretty important to Qantas for them to block off seats all around that person? (if that is what the X means...)

Wonder why they did not just put them up front and be done with it.

Could be an interesting / informative flight for you.

I'd definitely go for a walk and check it out.

The whole moving seat thing posses me off. I got shoved down the back with no shadow SIN/MEL late last year, wasn't cool.

 

[kevrosmith]

I'm finding it hard to maintain the love

Have had 23J selected for 2 weeks as per this with a shadow up to this morning

Go to do an OLCI this afternoon and I find that I have been moved to 23B

For all intents the same seat but still annoys me. I would imagine it can only be done by human intervention. So pleased that they feel that doing what they consider to be the right thing by another passenger justifies alienating me.

Rant over

Of course we never know the reasons or logic as to why these things happen (unless we ask and find out .. and trust we aren't just told BS or lies - as per Boomy's recent experience), but there are always many and varied reasons why these things may happen. It may be a CL that trumped you. Perhaps it's someone who is bereaved, and seeing that row 24 is blocked too, perhaps QF are being very compassionate and considerate to allow this person to mourn alone without other pax too nearby.

 

[RichardMEL]

You may also find an op up when flight time comes....

 

[boomy]

The whole moving seat thing posses me off. I got shoved down the back with no shadow SIN/MEL late last year, wasn't cool.

The message QF is sending - 'you are not important enough so we will shove you down the back while we take care of our more valued customers'.
After all you spend "only" 100k pa on flying...

 

[pjm99au]

True. Perhaps on the second scenario you present then a call from the SST explaining, without specifics, of a compassionate grounds for change would create goodwill.

Ranting is therapeutic.

 

[pjm99au]

Well just received a call from the SST letting me know that I was back in 23J. Some what surprising as I hadn't expressed my thoughts to qantas directly. Good for Qantas for service recovery.

 

[defurax]

Well just received a call from the SST letting me know that I was back in 23J. Some what surprising as I hadn't expressed my thoughts to qantas directly. Good for Qantas for service recovery.

Well, you made it easy for QF to identify your booking since your full name appears on the screen capture you posted

 

[pjm99au]

And it seems 23k either canceled or got an upgrade. Double happiness

 

[kevrosmith]

Well just received a call from the SST letting me know that I was back in 23J. Some what surprising as I hadn't expressed my thoughts to qantas directly. Good for Qantas for service recovery.

The wonders having a rant on AFF sometimes achieves... Good to see they've been able to recover the situation for you.

:sigh: I miss being P1....

 

[RichardMEL]

Yes but a rant on social media, even if it is a seat swap in the same row which may seem minor to many people, shouldn't even be needed - I do agree with others that it shouldn't have happened. I dunno if J is full on this flight or not, but seems to me an up to there would be a good thing to make up for it.

I do agree with the usual refrain in this situation - even if there is a good reason for the swap - communication is the key - a unilateral swap, even if it's to an "equivalent" seat (in their eyes, though the shadow was lost, so it's not) - shouldn't happen unless an equipment swap or something - even still a call would be nice.

This is similar to the situation we all sometimes get where say youre sitting in a seat, and a couple has been split across rows (for whatever reason, maybe late upgrade) and they want to sit together - the rude thing is if you get on board and they are sitting there with one in your assigned seat. The polite way is if they politely ask if you'd mind swapping - most people probably would depending on your particular preference, the flight duration and the alternative offered up etc - but at least be asked, or at least informed of a swap - I think that is the core of how QF could have handled this better. "stuff happens" sure but it's how you handle it that is the key, and with a P1 pax you'd hope they'd value the business (if it's $20k or $200k worth0 enough to do that courtesy.

It's good that obviously a rouge kanga clearly saw this and put wheels into motion to get it fixed, but really... shouldn't have been an issue in the first place. IMHO.

 

[QF WP]

Well just received a call from the SST letting me know that I was back in 23J. Some what surprising as I hadn't expressed my thoughts to qantas directly. Good for Qantas for service recovery.

Well, you made it easy for QF to identify your booking since your full name appears on the screen capture you posted

As I know Red Roo frequents this thread, as well as other QF Loyalty & SST people, it doesn't surprise me at all

 

[ReLoad]

Plenty of shadows again on today's flight except my half of row4. normal service resumed.

 

[QF WP]

They were listening and acting, ReLoad

 

[RooFlyer]

As I know Red Roo frequents this thread, as well as other QF Loyalty & SST people, it doesn't surprise me at all

Sure enough. But without wanting to naysay pjm99au's good fortune, lets speculate on who got moved on:

A CL pax?
A less mobile pax?
A pax with some other special need?

Wonder where they got moved to? Another P1's seat or some-one down the pecking order?

Or maybe one of the many empty (or at least apparently un-allocated) seats?

 

[QF WP]

Could have been another simple answer - that pax that was bumping pjm99au may have simply decided to change flights, thus the original seat was available again for them to access and SST allocated the seat to pjm99au

 

[AirKat]

IMHO QF are doing a really good job of most things at the moment. My only continual irritation is seating. Lack of shadows in row 4 is so frustrating. Or 23. I do approx 6 domestic flights a week, almost always in Y. On a 737 I am so tired of the middle seat in row 4 being occupied by a no status/NB FF while the 10 rows behind have empty middle seats. Similar situation on an airbus to PER this week. I was in 23G and the middle two seats were occupied by a low status couple, while the E/F for the rest of the cabin was largely un-occupied. I know this is a common rant - but it didn't used to happen. On the way back from PER I selected row 24 just to avoid it. Ridiculous that it is coming to this just to get a shadow. The front row/s middle seats should be blocked unless needed due to load levels.

And I'm noticing that I'm being reseated more frequently. On the plus side, much appreciating the occasional Op-up from the P1 team with sneaky boarding pass messages. Love them.

 

[grrofunger]

IMHO QF are doing a really good job of most things at the moment. My only continual irritation is seating. Lack of shadows in row 4 is so frustrating. Or 23. I do approx 6 domestic flights a week, almost always in Y. On a 737 I am so tired of the middle seat in row 4 being occupied by a no status/NB FF while the 10 rows behind have empty middle seats. Similar situation on an airbus to PER this week. I was in 23G and the middle two seats were occupied by a low status couple, while the E/F for the rest of the cabin was largely un-occupied. I know this is a common rant - but it didn't used to happen. On the way back from PER I selected row 24 just to avoid it. Ridiculous that it is coming to this just to get a shadow. The front row/s middle seats should be blocked unless needed due to load levels.

And I'm noticing that I'm being reseated more frequently. On the plus side, much appreciating the occasional Op-up from the P1 team with sneaky boarding pass messages. Love them.

how do you know all these other people are low status?

 

[Pushka]

how do you know all these other people are low status?

Indeed. And if flights are booked during business time travel then maybe the "shadows" are WP anyway?