Qantas Platinum One experiences?

[JessicaTam]

I'm sorry but WP's aren't allowed in this thread!!! WDYTYA?!

(I am of course being totally NOT serious!)

*whispers*
Terribly sorry, Sir. Won't happen again, Sir!

 

[cove]

We just got moved forward to an earlier flight from Sydney to Perth so that cuts down a lot of wait time in Sydney when we are getting home from Los Angeles. Thank you Qantas.

 

[samh004]

Received my phone call this afternoon to say they were dropping my status to Platinum (that I'd already noticed) and to enquire if I had noticed much difference, if I used the SST, etc... told them they were brilliant and I'll miss them! Also mentioned I had a crazy year leading up to P1 and then got busy with university, and as if reading a fact sheet I was quoted how many SC I had done the previous year, so they clearly went into the effort of looking back through my history before giving me the courtesy call. I find that's commendable.

Not sure why I have to wait 2-3 weeks for my new membership pack though?

Almost asked if they could put in a good word for me to get CL

 

[RichardMEL]

That sounds like a really nice follow up. thanks for posting

(now in the words of Charlie Brooker, with tongue firmly in cheek, "Go Away" )

 

[Ansett]

Received my phone call this afternoon to say they were dropping my status to Platinum (that I'd already noticed) and to enquire if I had noticed much difference, if I used the SST, etc... told them they were brilliant and I'll miss them! Also mentioned I had a crazy year leading up to P1 and then got busy with university, and as if reading a fact sheet I was quoted how many SC I had done the previous year, so they clearly went into the effort of looking back through my history before giving me the courtesy call. I find that's commendable.

Not sure why I have to wait 2-3 weeks for my new membership pack though?




Almost asked if they could put in a good word for me to get CL

WOW you were honored no call here just received the new card and that was it back down to platinum

 

[boomy]

It will be more effective to call P1s sometime during their membership year when it becomes clear they don't fly QF as often as they used to in previous years and then ask all kinds of questions to understand why and try to bring them back onboard to re-qualify for another year before it's too late.
Calling members and telling them: "your status dropped (after it happened) and we would like to know why", is pointless IMO.

 

[TonyHancock]

Will QF have Formula 1 invitation to P1 this year ?

....aren't they Ibis Budget's these days?

 

[kevrosmith]

It will be more effective to call P1s sometime during their membership year when it becomes clear they don't fly QF as often as they used to in previous years and then ask all kinds of questions to understand why and try to bring them back onboard to re-qualify for another year before it's too late.
Calling members and telling them: "your status dropped (after it happened) and we would like to know why", is pointless IMO.

Agree, though in samh004's case, wasn't another primary reason the dis-continuation of JASAs...? They would've known that already too. At the lunch last year, they seemed to be clear that they could work out how people were obtaining status, and they were clear that they weren't happy with members obtaining status through JASAs etc.

For what it's worth, I didn't receive a call when I dropped from P1 to WP While they can see my QF activity, they can't see my VA activity and how many SCs I earn there. But surely they'd know something is wrong when I constantly fly out CNS-BNE or CNS-SYD on QF each Monday, but rarely have a return sector each week.

 

[RichardMEL]

Agree, though in samh004's case, wasn't another primary reason the dis-continuation of JASAs...? They would've known that already too. At the lunch last year, they seemed to be clear that they could work out how people were obtaining status, and they were clear that they weren't happy with members obtaining status through JASAs etc.

I have no idea but that may be crediting QF with a little too much understanding there. I am sure they do obviously keep track of fares paid/spend so those U class (or FASA's into what P?) would show up, but it may not stick out as a key factor (I have no idea).

I do think the general idea to call folks during the year with like "oh you're not flying much this year...." I like, but some people may take it as a bit of an intrusion or something. there could be many reasons for a drop off (sickness, change in work situation, chasing status with Untied p ), have LTG gone to AA, won the lotto and have private jet now, etc... it may be a "book away" factor or something else. It may be a fine line for QFF to tread to call and ask, essentially, "why aren't you spending $$$ with us anymore?"

just imho

 

[pagingjoan]

I have no idea but that may be crediting QF with a little too much understanding there. I am sure they do obviously keep track of fares paid/spend so those U class (or FASA's into what P?) would show up, but it may not stick out as a key factor (I have no idea).

I do think the general idea to call folks during the year with like "oh you're not flying much this year...." I like, but some people may take it as a bit of an intrusion or something. there could be many reasons for a drop off (sickness, change in work situation, chasing status with Untied p ), have LTG gone to AA, won the lotto and have private jet now, etc... it may be a "book away" factor or something else. It may be a fine line for QFF to tread to call and ask, essentially, "why aren't you spending $$$ with us anymore?"

just imho

I take your point - but, in my experience, it's quite common practice for businesses to email or write to customers with a "We've missed you...." type message, if their regular orders drop off.

So maybe a similar message, not necessarily by phone, a little way out from an anniversary date, could be the way to go for QF when a similar situation arises with their premium customers?

 

[AirKat]

Boarding my flight yesterday in Perth had a great welcome from the FA "Oh Ms AirKat, thank you for your ongoing loyalty and flying with us so frequently. We really do appreciate it, it keeps us all in a job. And we're doing well now, have you seen? We've all lifted!"

And a 23A shadow... *eats words about lack of shadows*

 

[RichardMEL]

I agree an email is fine and yes quite a number of loyalty programs do do this kind of thing and that's fine. Although some have done it with me after any status or whatever has expired, along with a lure to "come back and get triple miles" or similar.

 

[boomy]

Agree, though in samh004's case, wasn't another primary reason the dis-continuation of JASAs...? They would've known that already too. At the lunch last year, they seemed to be clear that they could work out how people were obtaining status, and they were clear that they weren't happy with members obtaining status through JASAs etc.

For what it's worth, I didn't receive a call when I dropped from P1 to WP While they can see my QF activity, they can't see my VA activity and how many SCs I earn there. But surely they'd know something is wrong when I constantly fly out CNS-BNE or CNS-SYD on QF each Monday, but rarely have a return sector each week.

So looks like QF chose to call a member which they knew for a while is unlikely to re-qualify but chose to ignore another member who actually kept flying regularly, just with different airlines.
I'm having trouble finding the logic behind that.

 

[kevrosmith]

So looks like QF chose to call a member which they knew for a while is unlikely to re-qualify but chose to ignore another member who actually kept flying regularly, just with different airlines.
I'm having trouble finding the logic behind that.

In fairness to QF, I dropped down from P1 prior to the recent P1 improvements (such as nominating a partner WP), so perhaps the phone calls are part of those improvements?

And while I technically achieved P1 that year through the strategic use of a couple JASAs at the time (yes, I'm happy to admit it), my combined SC count on QF and VA each year would easily qualify me for P1 on QF alone... plus some. However, somehow QF think an 8pm JQ SYD-CNS is adequate enough to service Business travelers, while VA have a conveniently timed 6:40pm service, on which there are plenty of upgrade options. Gee... I wonder which one I'm going to choose.

 

[RichardMEL]

yes but there's an assumption there that somebody(ies) at QFF actually put 2 and 2 together "Hmm CNS-SYD but not SYD-CNS" - again that may be too much credit. I wonder if they don't just note (or more likely their system) "consistent" earn but perhaps not care so much as to more details. Now you'd also think a CRM (Customer Relationship Management system) linked to an airline res system would actually be smart enough to do that level of data matching, but maybe it doesn't, or QFF don't employ that kind of thing if it does, or really don't care.

it's easy for you as the passenger to know your patterns and think "well duh, how do i get back to CNS before the next flight" but it could be anything. QFF could also presume non earning JQ flights, or TT, or a b*s (heh OK far fetched) or tardis....

and after all QF is not the only airline I fly. I credit most to QF yes, but I do fly on the dark (alliance) side from time to time. QF doesn't know, and in theory doesn't care as long as they still see revenue... and I do think that's the key here. going from say >3500SC earn a year down to say 200 *should* bring up a red flag, but maybe if someone's earning ~300 SC a month - based oN CNS-BNE-SYD at flex Y x 4 weeks) an assumption may be made that it's "enough"

who knows lol

 

[kevrosmith]

yes but there's an assumption there that somebody(ies) at QFF actually put 2 and 2 together "Hmm CNS-SYD but not SYD-CNS" - again that may be too much credit. I wonder if they don't just note (or more likely their system) "consistent" earn but perhaps not care so much as to more details. Now you'd also think a CRM (Customer Relationship Management system) linked to an airline res system would actually be smart enough to do that level of data matching, but maybe it doesn't, or QFF don't employ that kind of thing if it does, or really don't care.

it's easy for you as the passenger to know your patterns and think "well duh, how do i get back to CNS before the next flight" but it could be anything. QFF could also presume non earning JQ flights, or TT, or a b*s (heh OK far fetched) or tardis....

and after all QF is not the only airline I fly. I credit most to QF yes, but I do fly on the dark (alliance) side from time to time. QF doesn't know, and in theory doesn't care as long as they still see revenue... and I do think that's the key here. going from say >3500SC earn a year down to say 200 *should* bring up a red flag, but maybe if someone's earning ~300 SC a month - based oN CNS-BNE-SYD at flex Y x 4 weeks) an assumption may be made that it's "enough"

who knows lol

Yeah sure, I get that I'm not QF's number One customer, and am not highlighting my individual situation for special recognition, though QF have enough volume in their data to be able to do such analyses and work out where their customers are flying and where there are gaps amongst their Frequent Flyers. Airports do these types of route analysis all the time... Airlines do too. Unfortunately for me, QF have put CNS into the "leisure market" category, and therefore, apparently JQ meets their service level and cost-margin requirements for this route.

 

[RichardMEL]

Yeah sure, I get that I'm not QF's number One customer, and am not highlighting my individual situation for special recognition, though QF have enough volume in their data to be able to do such analyses and work out where their customers are flying and where there are gaps amongst their Frequent Flyers. Airports do these types of route analysis all the time... Airlines do too. Unfortunately for me, QF have put CNS into the "leisure market" category, and therefore, apparently JQ meets their service level and cost-margin requirements for this route.

That's a great point about CNS being considered "leisure" - I didn't take that into account. It could be that *I* am not doing them enough credit, but having said that as you say one man's leisure market is another woman's centr of commerce. I would think though hopefully fare type would be important; you'd hardly buy regular flex Y or business fares on w weekly basis to ANY destination if you were a leisure pax, but I digress.

I think also the seemingly random targeting of SC bonus promotions (DSC/+50% etc) as documented here perhaps says as much about QF's data analysis as anything else as there does seem no rational logic to it.

gee this is the time you'd love a few bevvies (but not in the MEL F lounge ) with a P1 team mamber or QFF Loyalty higher up to get the real scoop!!!

 

[ReLoad]

The latest few rounds of the qantas iPhone ap has location services running when the ap is in the background so there is no reason why they wouldn't know exactly what you spend with them/not them.

Credit card spend is another great location co data source.

Big data, it's easy when you get it working for you.

And just for the record, QF I really wasn't in the Silverkris lounge that often I swear, someone borrowed my phone.....

 

[Ansett]

And just for the record, QF I really wasn't in the Silverkris lounge that often I swear, someone borrowed my phone.....

Good job I turn mine off when in there as have been there more than QF lounges of late LOL

 

[ReLoad]

Speaking of big data and Qantas something interesting happened on Monday.

On occasion if I've got a lot of luggage I'll use QF Valet in MEL, which is a seamless and great service.

I had a colleague with me and dropped the car off, they take your keys/details etc then I use the little check in desk.
While checking in the QF Valet person incorrectly informed me that my registration had expired 3 months ago.

I was quite shocked and a bit embarrassed, she told me they run every car in the VicRoads database (I assume they look for outstanding fines etc) needless to say I don't know what rego she put in, or how she interpreted the data but calling me out on it in front of everyone was seriously uncool.

So I checked with VicRoads and sure enough the car is fine and perfectly registered.

I don't have an issue with QF checking the VicRoads Database, but you need to train those on what that means and how to effect the implementation and subsequent actions of that data.

I'm not fussed about it, but talk to Mrs Reload she sees it as quite a slap in the face and has taken offence.