Ansett
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- Jul 13, 2011
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Speaking of big data and Qantas something interesting happened on Monday.
On occasion if I've got a lot of luggage I'll use QF Valet in MEL, which is a seamless and great service.
I had a colleague with me and dropped the car off, they take your keys/details etc then I use the little check in desk.
While checking in the QF Valet person incorrectly informed me that my registration had expired 3 months ago.
I was quite shocked and a bit embarrassed, she told me they run every car in the VicRoads database (I assume they look for outstanding fines etc) needless to say I don't know what rego she put in, or how she interpreted the data but calling me out on it in front of everyone was seriously uncool.
So I checked with VicRoads and sure enough the car is fine and perfectly registered.
I don't have an issue with QF checking the VicRoads Database, but you need to train those on what that means and how to effect the implementation and subsequent actions of that data.
I'm not fussed about it, but talk to Mrs Reload she sees it as quite a slap in the face and has taken offence.
WOW that is hugely embarrassing and completely inappropriate on behalf of the staff member. I trust you brought it to the attention of the SST.