kermatu
Senior Member
- Joined
- May 27, 2012
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Yep - some great thoughts trippin_the_rift. I like your strategies 2 and 3. While some risk of further inflating expectations, how great would it be to have some nice surprise as part of the welcome back email - based on previous feedback or say a forward booking ("we've given you a free upgrade for your flight next week"). Would make me feel way more positive.