Qantas Points Club Discussion

[wxxnxs]

Using vouchers online is a waste of time. Website is utter cr*p. Need to ring up. I miss the old website

Are you saying I have to ring up and order via their customer service in order to use that voucher?

 

[SYD]

Using vouchers online is a waste of time. Website is utter cr*p. Need to ring up. I miss the old website

If it’s an “old” voucher the website doesn’t recognise them. But otherwise you put it in the “promo code” field.

Failing that, call QF Wine (they answer promptly).

 

[wxxnxs]

If it’s an “old” voucher the website doesn’t recognise them. But otherwise you put it in the code field.

Failing that, call QF Wine (they answer promptly).

Thanks for that, will give it a try tomorrow.

 

[SYD]

Thanks for that, will give it a try tomorrow.

It’s a known issue since they upgraded the website but that was a while ago. They credited me the $50 discount (after paying full price) BUT issued a replacement voucher which I’ve since used.

 

[Bindibuys]

1 voucher worked fine, then when I went to use the next one, it would not work. Ended up calling, and they applied the $50.00 off for me. Said something about the voucher only registering as $4.50

 

[Viper6]

Yes I have had mine reinstated in the past after cancelling a booking. An email to them explaining the circumstances of the cancellation should yield a good outcome.

What email address did you use please? They flat out refused when calling the main Qantas Hotels phone number...

 

[CaptainCurtis]

What email address did you use please? They flat out refused when calling the main Qantas Hotels phone number...

Try Qantas Hotels <[email protected]>

 

[Viper6]

Try Qantas Hotels <[email protected]>

Thanks they are refusing to budge, looks like I will have to try the Exec Team Emails.

 

[_flyer]

There appears to be an IT error for some Qantas Points Club Plus members, who go from Bronze to Silver tier. Members who are bronze and meet Qantas Points Club Plus will have 'Bronze Qantas Club - Points Club Plus' on their Qantas pass. However, when members goes from bronze to silver status the Qantas Club might not transfer for some reason and they appear as silver status only with a blue notification tab at the bottom of the pass stating 'Points Club Plus' with expiry.

Moral of the story. My partner has Qantas Points Club Plus and has prequalified until June 2023, but in the last couple of months he changed status level. He visited the Sydney Qantas Club today as usual and was denied entry, despite showing his digital Qantas pass which showed Qantas Points Club Plus. The lounge attendant said he didn't have Qantas Club.

He explained that he was a Qantas Points Club Plus member (and showed the icon on the pass) and explained the benefits of the program, but the lounge assistant didn't care, make further enquires or call a supervisor.

My partner had to contact Qantas Frequent Flyer to be told that he had access, however, the call centre couldn't get in contact with the Sydney Qantas Club lounge to allow him entry. The operator tried for 40min, but by that time he was due to board.

Just for the info of Qantas Points Club Plus members who move from Bronze to Silver tier, check your Qantas digital pass to ensure the Qantas Club membership is reflective. It should move from Bronze Qantas Club to Silver Qantas Club for Qantas Points Club Plus members. If it states Silver only after your status upgrade, you will need to call Qantas and have it fixed by the IT department. Lounge staff will not conduct any enquires and will tell you to leave.

He was informed that staff should have seen that he was a Qantas Points Club Plus (on the pass) and allowed entry. The lounge staff are clearly not trained on the products Qantas offers (Points Club), nor are they interested in learning from customers about the products Qantas offers.

My parter was very embarrassed by the situation, as the lounge attendant made him feel as though he was trying to be sneaky. She was vocal in front of other customers, so he decided to leave to prevent further embarrassment.

 

[encryptededdy]

snip

I wonder what a physical boarding pass would've printed (as in, would it have printed QC SILVER RUBY). What did it say on the digital boarding pass? IIRC from when I was silver it would have a silver background, but say "QANTAS CLUB" in the top right.

FWIW I didn't have any issue going from Bronze + PCP to Silver + PCP. I wonder if it's just a bug in the app. Has your partner tried logging out and back in? I've seen it bug out before, I remember when I first made gold the digital card showed me as Gold Qantas Club (which makes no sense of course).

 

[_flyer]

I wonder what a physical boarding pass would've printed (as in, would it have printed QC SILVER RUBY). What did it say on the digital boarding pass? IIRC from when I was silver it would have a silver background, but say "QANTAS CLUB" in the top right.

FWIW I didn't have any issue going from Bronze + PCP to Silver + PCP. I wonder if it's just a bug in the app. Has your partner tried logging out and back in? I've seen it bug out before, I remember when I first made gold the digital card showed me as Gold Qantas Club (which makes no sense of course).

He has since logged out and reloaded the app, it still shows as silver without Qantas Club. His boarding pass shows as Silver Ruby only.

I find it shocking that staff wouldn't make enquires, despite the Qantas pass showing he was a Qantas Points Club Plus member. Staff should be trained on the products on offer. It was clearly an IT glitch. His loyalty, to upgrade his status from Bronze to Silver was actually his downfall.

 

[Mr H]

His loyalty, to upgrade his status from Bronze to Silver was actually his downfall.

 

[exceladdict]

There appears to be an IT error for some Qantas Points Club Plus members, who go from Bronze to Silver tier. Members who are bronze and meet Qantas Points Club Plus will have 'Bronze Qantas Club - Points Club Plus' on their Qantas pass. However, when members goes from bronze to silver status the Qantas Club might not transfer for some reason and they appear as silver status only with a blue notification tab at the bottom of the pass stating 'Points Club Plus' with expiry.

Moral of the story. My partner has Qantas Points Club Plus and has prequalified until June 2023, but in the last couple of months he changed status level. He visited the Sydney Qantas Club today as usual and was denied entry, despite showing his digital Qantas pass which showed Qantas Points Club Plus. The lounge attendant said he didn't have Qantas Club.

He explained that he was a Qantas Points Club Plus member (and showed the icon on the pass) and explained the benefits of the program, but the lounge assistant didn't care, make further enquires or call a supervisor.

My partner had to contact Qantas Frequent Flyer to be told that he had access, however, the call centre couldn't get in contact with the Sydney Qantas Club lounge to allow him entry. The operator tried for 40min, but by that time he was due to board.

Just for the info of Qantas Points Club Plus members who move from Bronze to Silver tier, check your Qantas digital pass to ensure the Qantas Club membership is reflective. It should move from Bronze Qantas Club to Silver Qantas Club for Qantas Points Club Plus members. If it states Silver only after your status upgrade, you will need to call Qantas and have it fixed by the IT department. Lounge staff will not conduct any enquires and will tell you to leave.

He was informed that staff should have seen that he was a Qantas Points Club Plus (on the pass) and allowed entry. The lounge staff are clearly not trained on the products Qantas offers (Points Club), nor are they interested in learning from customers about the products Qantas offers.

My parter was very embarrassed by the situation, as the lounge attendant made him feel as though he was trying to be sneaky. She was vocal in front of other customers, so he decided to leave to prevent further embarrassment.

This sounds like material for a formal complaint, not for the IT error but for the way he was treated.

 

[_flyer]

This sounds like material for a formal complaint, not for the IT error but for the way he was treated.

He submitted some feedback via an online form. He was a bit taken back by the situation TBH.

 

[wxxnxs]

It’s a known issue since they upgraded the website but that was a while ago. They credited me the $50 discount (after paying full price) BUT issued a replacement voucher which I’ve since used.

I called up Qantas Wine, the order process was smooth and agent answered the phone promptly. However, after I addressed the issue with voucher that was issued in last year, the agent promised that they will do a refund of $50 to my credit card if I pay the full price for the order. Now, almost 2 weeks after I placed my order, the refund hasn't come through, and called up to check when that would happen, got told they never do that of thing. The customer service representative took my notes and referred my case back to the agent who took my order, and also got told there's no guarantee they will refund that $50.

 

[SYD]

My PC dashboard has finally been upgraded to show available vouchers (wine and hotel). No idea why it’s taken something like 12 mths(?) to catch up… Anyway, there’s 2x Wine and 1x hotel but I’m sure I’ve already used them…

 

[NM]

My PC dashboard has finally been upgraded to show available vouchers (wine and hotel). No idea why it’s taken something like 12 mths(?) to catch up… Anyway, there’s 2x Wine and 1x hotel but I’m sure I’ve already used them…

Thanks for the info. I have checked mine and it now also reflects the information you have reported.

 

[BriarFlyer]

My PC dashboard has finally been upgraded to show available vouchers (wine and hotel). No idea why it’s taken something like 12 mths(?) to catch up… Anyway, there’s 2x Wine and 1x hotel but I’m sure I’ve already used them…

Every so often I get excited when I see those vouchers. Until I realise that I used them many months ago...

 

[SYD]

Every so often I get excited when I see those vouchers. Until I realise that I used them many months ago...

I believe you can hide the used ones by clicking on the “x” (top right). 1 of 2 of my wine vouchers is current (since until today, I couldn’t see it!). Pretty sure my hotel voucher has been used (at least they still email me the actual code each year).

 

[BriarFlyer]

I can x them -- and have done that in the past -- but then they reappear. I figure it's just another IT fail.