Qantas Points Club Discussion

[kangarooflyer88]

How are status credits calculated on classic flight awards which were later upgraded using points? Do they receive the status credits of the originally booked fare (i.e. economy) or the upgraded fare (i.e. business)?

 

[sudoer]

Do they receive the status credits of the originally booked fare (i.e. economy) or the upgraded fare (i.e. business)?

Originally booked.

The only way you can "upgrade" a classic award and get the full Points Club SC is by finding U inventory (or requesting it) and requesting a booking change at a cost of 5k points + difference. On many routes (especially longer) this can work out cheaper than a classic upgrade reward anyway.

 

[ellen10]

I think I will be 20,000 points short for next year.
It says I have until 31 Jan 2024 to re qualify.
Is it worth buying some wine in the latest sale to get me over the line?

 

[sudoer]

I think I will be 20,000 points short for next year.
It says I have until 31 Jan 2024 to re qualify.
Is it worth buying some wine in the latest sale to get me over the line?

If anything buy some wine!

 

[ellen10]

If anything buy some wine!

@sudoer done! I just needed a little bit of encouragement! !

 

[kangarooflyer88]

I think I will be 20,000 points short for next year.
It says I have until 31 Jan 2024 to re qualify.

You can buy points right now with up to a 50% bonus. However, even with such bonuses it can still be pricey as 20,000 points would set you back $544 AUD. If you have EveryDayRewards you can transfer those points over to QF (if you haven't done so already). Another option would be looking at Big W and Woolies which regularly have 20x EveryDayRewards points on gift cards which can be useful if the cards on promotion can actually be used by you. In my case I bought $1100 in Apple Gift Cards (netting me 11,000 QFF points) during such promotion so I could buy the new iPhone when it was released. Downloading the Qantas Wellbeing app to your phone and completing the various challenges there is a way to get points for free. Additionally you can head over to RedPlanet research and fill out some surveys which may take some time but can be a good way to earn 1000 points fast.

Is it worth buying some wine in the latest sale to get me over the line?

Wine is probably the easiest way to go about earning a heap of points all at once. There's a handy guide provided by FlightFormula that shows which wines have the best offers. Right now the best value option is the Racy Rose Wine Dozen for $270 which comes with 12,000 QFF points. If you were to buy that case you would earn 12,810 points (12,000 bonus points + 3 * $270 as a Qantas Premium member which you get for being a Points Club member). Additionally if you call up QF Wine to order wine you can sometimes ask for a small number of bonus points for the favour (I'd think 1000 bonus points should be something they can give you without question). So two of those would set you back $540 and would easily put you over the line for Points Club status.

It might make sense to hold off and see if there are better sales too. For instance, earlier this month you could earn 30,000 QFF points when buying 6 bottles of Blue Pyrenees wine for $570. I ended up calling that one in as I ordered 20 such bottles to earn me a total of 120K+ points off that order.

-RooFlyer88

 

[ellen10]

Thanks @kangarooflyer88 for your suggestions and information. I already do some of your suggestions to earn extra points.
I tried your idea of phoning Qantas wine, but the guy was fairly vague and did not offer anything extra by purchasing through him. So I said thank you for your information, I’ll go ahead and order the wine online.
The bonus points will be enough to get me over the line

 

[kangarooflyer88]

I tried your idea of phoning Qantas wine, but the guy was fairly vague and did not offer anything extra by purchasing through him. So I said thank you for your information, I’ll go ahead and order the wine online.

Sometimes the order size needs to be just right. My last order was $480 for 2 cases of 12 and was offered 2,000 bonus points for the trouble. Before that I ordered $1900 in wine and was offered 15,000 bonus points for the trouble (originally offered 10,000 but asked if they could do better and they did!)

The other thing to remember (if you haven't already) is to use the $50 QF Wine voucher you have (if you haven't already used it). There is also a $50 QF Hotels voucher you might want to use on a cheap stay (that has a 6x bonus points offer) if travelling soon.

 

[Jacques Vert]

Thanks @kangarooflyer88 for your suggestions and information. I already do some of your suggestions to earn extra points.
I tried your idea of phoning Qantas wine, but the guy was fairly vague and did not offer anything extra by purchasing through him.

IME if your order is >$200, they give 1,000 points; >$300 they give 2,000 points, etc.

 

[ish]

I finally got around to calling last Friday and the 100 SCs showed up today. The agent explained there was a glitch with the Sept/Oct rollover dates and their SCs didn't get triggered.

Interestingly, QF's tactic seems to be to address the issue reactively only when people ring up. I would have thought it relatively straight forward to do this proactively once they became aware of the fault. I'm guessing it would be a matter of filtering the database for the affected dates and fix the problem manually, perhaps even going the extra mile and sending out an email to those affected saying what happened and what they'd done.

But that would require having good customer focus...

This happened to me also….(Sep year end). I patiently waited until Dec for the 100 SC rollover to arrive, but still nothing so caved in and called. The agent said they would look into it and resolve it. Now Jan and still not resolved, so have just called again….

 

[Rembrandt]

This happened to me also….(Sep year end). I patiently waited until Dec for the 100 SC rollover to arrive, but still nothing so caved in and called. The agent said they would look into it and resolve it. Now Jan and still not resolved, so have just called again….

I've had a different Points Club fault experience. The two lounge invites I received in Sep/Oct last year for reaching Points Club have been removed. I will have to contact Qantas about this at some stage as I hope to use the lounge invites in May.

 

[SYD]

I've had a different Points Club fault experience. The two lounge invites I received in Sep/Oct last year for reaching Points Club have been removed. I will have to contact Qantas about this at some stage as I hope to use the lounge invites in May.

Removed from where? There‘s nothing when you click through on “Lounge invitations”? Note: on the website, it can take a few moments to load the available passes.

 

[Cheesey Mac]

Thanks, I hadn't considered that it may be due to my PC status at the time of booking.

I don't know that I was when I made those bookings. The one that did post a bonus was made quite late before the trip when I was certainly in PC, the others were booked during one of the hotel points earn promotions around the time I first qualified (would've been March I think).

Will follow up and see if I can get a result.

Followed up with QFF by emailing them. It took about 2-3 weeks and sending through PDFs of each booking but got the result.

The bonus points were added to my account.

Now checking with them if they should be adding those points to my Points Club tally, because the bonus points they've just manually added have been excluded from the balance while the regularly applied bonus points have all been included year to date.

 

[Lynda2475]

I am constantly seeing the number of ground earned points listed in my PC tracker being anywhere from 200-2500 points lower than my actual earn based on activity listed by QF (and Im not talking about flights) and can never reconcile what items are lagging or not being counted.

When Woolworths points post it reflect in PC tracker right away, my other earn is mostly credit card, Red Planet and Wellbeing but I can never find a combination of transactions that equal the gap between activity tracker and PC tracker.

Hopefully wont be an issue BUT it could be for some who are only on track to just scrape in the 130k points from non flying.

 

[SYD]

I am constantly seeing the number of ground earned points listed in my PC tracker being anywhere from 200-2500 points lower than my actual earn based on activity listed by QF (and Im not talking about flights) and can never reconcile what items are lagging or not being counted.

When Woolworths points post it reflect in PC tracker right away, my other earn is mostly credit card, Red Planet and Wellbeing but I can never find a combination of transactions that equal the gap between activity tracker and PC tracker.

Hopefully wont be an issue BUT it could be for some who are only on track to just scrape in the 130k points from non flying.

You have me intrigued and if I wasn’t on a treadmill (literally), I’d download my activity and see if it reconciles. I’ll do it later..

Have you already hit the 20k flying cap? I’m pondering if there might be a clause excluding some bonus pts from flying? I don’t believe so but can’t recall any other exclusions? (Other than the 20k flying and 120k per transaction).

 

[Lynda2475]

Not yet but the sub total for points from In the Air (including partner flights) reconciles exactly.

I export my transactions regularly as have a spreadsheet which tracks my actual and planned spend (and it has a formula to exclude any flight points over 20k), so I maximise opportunities for requalifying for PC and status.

I thought there might be a 1-2 day lag, but I notice when Woolworths post the On the Ground always goes up by that number of points immediately. The gap doesn't seem to remain consistent. either, just trying to work out where the risk is.

It would be nice if activity statement had an indicator for any transactions which are excluded; or if you could drill down for a list of the transactions included int he On the Ground total.

 

[SYD]

Yep, my PC tally is 1589 less than what I can see ought to be the total...

Not yet but the sub total for points from In the Air (including partner flights) reconciles exactly.

Mine's well over 20k, so it would have been difficult to work out if any bonuses etc didn't count but if yours is matching, then that's probably not the issue.

I thought there might be a 1-2 day lag, but I notice when Woolworths post the On the Ground always goes up by that number of points immediately. The gap doesn't seem to remain consistent. either, just trying to work out where the risk is.

Ditto. As do RP survey, QF health etc

It would be nice if activity statement had an indicator for any transactions which are excluded; or if you could drill down for a list of the transactions included int he On the Ground total.

Yes, bring back squiggles or something...!

The only thing that leapt out at me that might be excluded from a double dip perspective are the bonus PC points earned from QF Hotels earn. If I subtract those, I get to within 113 pts but not exactly - so that's just purely speculation....

 

[Lynda2475]

Yeah when I have some time I will start subtracting various categories to see if I can work it out i.e. Uber, PC Hotel Bonus, Shopping, Credit Card QF Spend Bonus etc.

 

[dylarr]

I had this issue for my current membership year where my total was -4000 points of what it should have been. The issue became evident very early on in my membership year so thankfully easy to recognise and reconcile. It wasn't tied to any specific transaction as there was no combination of transactions that added up to the discrepancy amount, the total was just off.

Getting it fixed was by far the most difficult and frustrating thing I have ever had to do dealing with Qantas Frequent Flyer. It took 6 months of consistent calls, followups and promised callbacks that never eventuated and complaints to finally get it resolved.

 

[Rembrandt]

Removed from where? There‘s nothing when you click through on “Lounge invitations”? Note: on the website, it can take a few moments to load the available passes.

I now have 0 available lounge invitations in the app and on the QFF web site. I haven't used any lounge invitations since keeping Points Club status in late September 23.