It is important to name and shame - I remember a Sichuan Restaurant in Sydney 'Red Chilli' did not award points one time. Went another time, Qantas sign still up, said they never award the points.
I sent an e-mail from my iPhone straight away telling Qantas that this business is leveraging off the Qantas name solely for their benefit. Walked past it one week after, all Qantas signs removed!
Needless to say, I have never returned - I do not support business that engage in dodgy practices.
Anyone know how they are meant to award the points?
I went to Spice Market in Double Bay, paid by EFTPOS and handed my QF card, they mentioned they just got a new machine and it has had some issues, they swiped my QF card through the credit card terminal and it said "CARD READ ERROR". I assumed this was because it wasn't the way it should be done (Although I don't know how it should be done) They promised to credit the points next time I dine there, which I do fairly often when I am in SYD as it is local, so I will try next time.
Was this just a poor excuse? Did they try it right?
Interesting, it was only a month ago they were reported here as being ok for points credit.... It was Pod Food in Pialligo. I'd go there again for the food but its a shame about the points. They are definitely on the Qantas web site though.
That's not a retrospective claim in my book, if you provided your card there and it was a system failure. And this is what I'd be saying in no uncertain terms to QF.Quick question - we have eaten at a restaurant listed on the Q Web site as one where you earn points. However each time they say their Q swipe machine isn't working. I went online just now to find out how to claim the points and it says no retrospective claims. Does anyone know an email address I can contact Q about this?
Bummer! Food was good at least. It was Pod Food in Pialligo. I'd go there again for the food but its a shame about the points. They are definitely on the Qantas web site though.
agree totally. expensive for the restaurants to be a part of it.Just like EDR....... business are starting to realise maybe just how much the points are costing them.. seemed like a good idea at the time :shock:
VIC down to 49 restaurants
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Non compliant restaurants with machine not working should be named and shamed
Sent from my iPhone using Aust Freq Fly app