Qantas thanks its most loyal customers

[Fantic125]

Since when? I've never seen them both in the same room together... Curiouser and curiouser....

Well, I've met Medhead face to face, and have seen photo's of nlagelle and they're certainly not the same person!

Even with photoshop there is no way you could mix those two up!

 

[maninblack]

Seriously, just let it go.

Thanks for the serious advice. Seriously.

 

[medhead]

I've seen myself and nlagelle in the same room. I didn't think it was fight club, but then the first rule of fight club is don't talk about fight club. Oh and I'm Spartcus

Well he answered for you so I just thought...maybe, given you seem to be very capable of answering for yourself.

I think you'll find I answered for myself, just that my opinion and view happens to match others here.

Don't tell me you have had an op-up? You who has already switched a lot of your flying over to VA and praising them at every opportunity?

So much for loyalty or at least perceived loyalty.

Yep, switched about 25% of my flying to virgin. The maximum I can switch is 50% due to schedule limitations. I think I've been very clear about how qantas lost my loyalty, they removed ATA. This is not a restart of the debate simple statement that without ATA my loyalty is reduced. I banged on about this and I'm living up to that opinion, which says qantas gets my loyalty if they show me some loyalty in return. Oh and on loyalty I continued to book with qantas during the strikes and such.

Not sure I'm praising virgin at every opportunity; I've had one or 2 whinges, but I have also praised the things virgin do that I like. I'm trying to be even in praising qantas here. I also regular submit good feedback to both airlines - averaging about twice a month.

 

[wilco]

Wow. I thought this forum was full of mature adults, clearly I was wrong.

Back on topic, I don't think QF is handling this at all well. They are IMO, pissing off more people than not by rewarding some and not others with what appears to be very little regard to wether they were actually impacted by the grounding/strikes or not. To read that certain people who weren't affected getting X, Y and Z and those that were getting diddly squat just highlights everything that is wrong at QF!!

 

[aus_flyer]

Back on the topic of op-ups, has anyone had an op-up this weekend?

 

[drron]

Wow. I thought this forum was full of mature adults, clearly I was wrong.

Back on topic, I don't think QF is handling this at all well. They are IMO, pissing off more people than not by rewarding some and not others with what appears to be very little regard to wether they were actually impacted by the grounding/strikes or not. To read that certain people who weren't affected getting X, Y and Z and those that were getting diddly squat just highlights everything that is wrong at QF!!

Please explain. How on earth did you get that idea?

 

[medhead]

Wow. I thought this forum was full of mature adults, clearly I was wrong.

Back on topic, I don't think QF is handling this at all well. They are IMO, pissing off more people than not by rewarding some and not others with what appears to be very little regard to wether they were actually impacted by the grounding/strikes or not. To read that certain people who weren't affected getting X, Y and Z and those that were getting diddly squat just highlights everything that is wrong at QF!!

In fairness I have only seen 3 or 4 cases of this here on AFF. 2 or 3 who missed out and 1 or 2 who got extra. Then if we consider that they are only missing out on free membership of the qantas wine club at most, I don't think there is much to be upset about, which is not to say I think this is acceptable. I just don't think people are going to be vastly upset, especially with the refunds, free flights, ORC, bonus points for a month and potentially op-ups for 3 weeks. Anyone disrupted can get all that, a free gift is icing on top rather than main compensation.

I'd be happy to offer use of my epiqure membership to certain people on AFF that missed out. Everything that is available can be seen without logging in.

 

[Sprucegoose]

Wow. I thought this forum was full of mature adults, clearly I was wrong.

Back on topic, I don't think QF is handling this at all well. They are IMO, pissing off more people than not by rewarding some and not others with what appears to be very little regard to wether they were actually impacted by the grounding/strikes or not.

To read that certain people who weren't affected getting X, Y and Z and those that were getting diddly squat just highlights everything that is wrong at QF!!

I think you have used poetic license here!!

There is nothing fundamentally wrong with Qantas. They have a long history and as a result a lot of baggage from many agreements and work practices. We elect governments who place frameworks around industrial relations and other regulations. Qantas is a reflection of the society we have chosen to live in, essentially.

I do believe they could have a better relationship from their extremely loyal and dedicated workforce. However that is purely from an external perspective. The unions they deal with seem to have personalised their issues with the airline as well.

How do they compete with chaps who earn much less than them? If it that important to Australia to retain Qantas in its current form wouldn't the obvious answer be for them to become a Government controlled entity again? Then when you don't get your new hospital, school, police station you can agree the Qantas subsidy was well worth it.

There is a big picture at play here. Incredibly it has nothing to do with gift memberships.

 

[Fantic125]

Wow. I thought this forum was full of mature adults, clearly I was wrong.

Back on topic, I don't think QF is handling this at all well. They are IMO, pissing off more people than not by rewarding some and not others with what appears to be very little regard to wether they were actually impacted by the grounding/strikes or not. To read that certain people who weren't affected getting X, Y and Z and those that were getting diddly squat just highlights everything that is wrong at QF!!

Just to clarify (given that it was my post previously which seemed to have inflamed maninblack) I was one of the passenger affected by the grounding of the fleet.

I was scheduled to fly ADL-SYD-HKG-BLR return on QF departing @ 07:00 Sunday morning. Instead, on Sunday morning I paid $3,000 to secure return flights on SQ, luckily departing on the same dates as my QF flights. Unfortunately for me, my return flight from BLR to HKG was delayed 4 hours which meant I missed my connecting SIN-ADL flight, resulting in an unscheduled 24 delay in SIN.

So yes, I am happy with the offerings from Qantas and consider (for me) the compensation adequate for the inconvenience caused.

 

[wilco]

I think its been clearly established that QF have been compensating people who "may" have been affected by the disruptions rather than those that "have". I dont pretend to understand their logic, but surely there has to be a better way of ensuring those people affected are compensated and those that werent arent. Unless of course, they simply wish to extend an olive branch to everyone (ie: the double points offer, which seems to me to be more of a 91st birthday gesture).
This random scattered compensation they seem to be engaging in, is going to hit many of the wrong customers and miss many of the right ones. To those who were affected and have been compensated, I hope you are happy with the resolution. However, you start to create issues when you compensate some unaffected people and not others. There is no clarity in this whole process whatsoever.

 

[oz_mark]

Jock28,

I was directly effected (1900 flight Saturday) and did not get the EpiQure membership :!:

By the grounding or the previous industrial action? If by the grounding, then you should have the free return flight.

 

[medhead]

I think its been clearly established that QF have been compensating people who "may" have been affected by the disruptions rather than those that "have". I dont pretend to understand their logic, but surely there has to be a better way of ensuring those people affected are compensated and those that werent arent. Unless of course, they simply wish to extend an olive branch to everyone (ie: the double points offer, which seems to me to be more of a 91st birthday gesture).
This random scattered compensation they seem to be engaging in, is going to hit many of the wrong customers and miss many of the right ones. To those who were affected and have been compensated, I hope you are happy with the resolution. However, you start to create issues when you compensate some unaffected people and not others. There is no clarity in this whole process whatsoever.

There is a fundamental problem with what you are saying. Everyone who was disrupted either has been compensated, or have access to compensation. The only difference is that some people (a couple) who were disrupted did not get the extra free gift with the double points email and one person who wasn't disrupted did get a gift. So you are grossly exaggerating to claim that people affected have not been compensated just because a couple didn't get a free gift of some type.

 

[Storyteller]

Today, Qantas celebrates 91 years of flying and it is our pleasure to offer our most loyal members bonus Qantas Frequent Flyer points.

From 16 November 2011 until 23 December 2011 Platinum members receive a 100% bonus, Gold members receive a 50% bonus, Silver and selected Bronze members receive a 25% bonus Frequent Flyer points for all Qantas flights (with a QF flight number on your ticket). This is for existing and new bookings and over and above the total points you normally earn.

In addition, if you were directly impacted by industrial action you will be offered a unique Qantas gift or experience, such as complimentary membership to epiQure by Qantas Frequent Flyer – the online food and wine community, a Qantas’ First Lounge or Qantas Club invitation, a voucher for Qantas Valet or Qantas Drive, or a complimentary Q Bag Tag, depending on your tier status.

Emails will be sent shortly to members with full details, terms and conditions.

Any questions just let me know via this thread or via PM.

Be still my beating heart!
I just realized that this will apply to my booking tomorrow to DFW & return 7th, made back in January. Now I did know that it applied to new as well as existing bookings - the ADL DRW ADL SYD BNE last weekend resulting in my first batch of bonuses - but somehow because this one's been sitting there all year I didn't include it in my forward anticipatory fuzzy feelings! Nice surprise.

It is pleasing to get a bonus for bookings already in the system at the time something extra is announced.

Thanks Trev & QF.

 

[kezsco]

stupid question, perhaps it's been answered (sorry, I tried to read the first few pages, but couldn't find the answer):

Does this bonus apply to QF ticketed flights that aren't operated by Qantas? Specifically, i will go to ICN on Asiana operated QF ticket. If the bonus doesn't apply, I will go via HKG.

 

[serfty]

...

The aforementioned MEL/DFW trip did earn 36½K points - 73K would have been nice!

A little less ex BNE; maybe only 69,500 for an economy trip. :mrgreen:

 

[JohnK]

Back on the topic of op-ups, has anyone had an op-up this weekend?

Since I am the only answering the answer would be no.

I did get on an earlier flight though when I knew the ticket did not allow changes and still managed 4D.

 

[odysseus]

I think its been clearly established that QF have been compensating people who "may" have been affected by the disruptions rather than those that "have". I dont pretend to understand their logic, but surely there has to be a better way of ensuring those people affected are compensated and those that werent arent. Unless of course, they simply wish to extend an olive branch to everyone (ie: the double points offer, which seems to me to be more of a 91st birthday gesture).

Except everyone did not receive that gesture either - in fact, it seems the majority of bronze customers did not.

 

[medhead]

Except everyone did not receive that gesture either - in fact, it seems the majority of bronze customers did not.

Which matches it only being for selected bronze members....

Today, Qantas celebrates 91 years of flying and it is our pleasure to offer our most loyal members bonus Qantas Frequent Flyer points.

From 16 November 2011 until 23 December 2011 Platinum members receive a 100% bonus, Gold members receive a 50% bonus, Silver and selected Bronze members receive a 25% bonus Frequent Flyer points for all Qantas flights (with a QF flight number on your ticket).

 

[Jobu]

Well, I'm pretty happy with Qantas now.

Due to the disruption I now have;

...Status credits and FF points for my flights canceled due to the grounding of the fleet...

Did you have to ask to receive this?

 

[Fantic125]

Did you have to ask to receive this?

Yes. Rang and requested original routing credit due to grounding and having to purchase/fly SQ instead.