Qantas Upgrades - Successes or Failures (post results)

I have always assumed that a domestic economy to business upgrade request would be granted if requested correctly and in plenty of time ( months) and if "u" seats were available .
I applied to upgrade a family member MEL-BNE in april . There were 'U" class seats on EF and checking on the QFF award booking engine , there were classic business reward seats for the relevant flight - I assume this means that there were upgrades available.
The upgrade has not come thru despite the above.
I rang QFF and the agent agreed that there were seats available but my family member was in a queue!!
I know the upgrade for international flights are different but i assume that domestic went thru if seats were availabe.
Have i got it wrong - maybe some recent "enhancement" has changed things ?
 
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I have always assumed that a domestic economy to business upgrade request would be granted if requested correctly and in plenty of time ( months) and if "u" seats were available .
I applied to upgrade a family member MEL-BNE in april . There were 'U" class seats on EF and checking on the QFF award booking engine , there were classic business reward seats for the relevant flight - I assume this means that there were upgrades available.
The upgrade has not come thru despite the above.
I rang QFF and the agent agreed that there were seats available but my family member was in a queue!!
I know the upgrade for international flights are different but i assume that domestic went thru if seats were availabe.
Have i got it wrong - maybe some recent "enhancement" has changed things ?
It's an ongoing QF system issue. You're absolutely correct that if there is U class inventory available on a domestic sector then an upgrade request should confirm instantly. If it doesn't you do have to call to get it fixed. In this case, I would HUACA until you can reach an agent that knows what they're doing.
 

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