Qantas Upgrades - Successes or Failures (post results)

[delphiki89]

QF11 06/02 Y saver to J for me and partner - success at T-27 as SG

 

[AndrewL]

QF127 7/2. Y Flex to J confirmed at T-27. 1 WP and 1 SG on separate bookings.

 

[muppet]

QF127 7/2. Y Flex to J confirmed at T-27. 1 WP and 1 SG on separate bookings.

were points deducted for the SG from the WP’s account?

 

[AndrewL]

Each requested and deducted separately from individual accounts.

 

[ozflier]

I have always assumed that a domestic economy to business upgrade request would be granted if requested correctly and in plenty of time ( months) and if "u" seats were available .
I applied to upgrade a family member MEL-BNE in april . There were 'U" class seats on EF and checking on the QFF award booking engine , there were classic business reward seats for the relevant flight - I assume this means that there were upgrades available.
The upgrade has not come thru despite the above.
I rang QFF and the agent agreed that there were seats available but my family member was in a queue!!
I know the upgrade for international flights are different but i assume that domestic went thru if seats were availabe.
Have i got it wrong - maybe some recent "enhancement" has changed things ?

 

[Brettmcg]

I have always assumed that a domestic economy to business upgrade request would be granted if requested correctly and in plenty of time ( months) and if "u" seats were available .
I applied to upgrade a family member MEL-BNE in april . There were 'U" class seats on EF and checking on the QFF award booking engine , there were classic business reward seats for the relevant flight - I assume this means that there were upgrades available.
The upgrade has not come thru despite the above.
I rang QFF and the agent agreed that there were seats available but my family member was in a queue!!
I know the upgrade for international flights are different but i assume that domestic went thru if seats were availabe.
Have i got it wrong - maybe some recent "enhancement" has changed things ?

It's an ongoing QF system issue. You're absolutely correct that if there is U class inventory available on a domestic sector then an upgrade request should confirm instantly. If it doesn't you do have to call to get it fixed. In this case, I would HUACA until you can reach an agent that knows what they're doing.

 

[dairyfloss]

I have always assumed that a domestic economy to business upgrade request would be granted if requested correctly and in plenty of time ( months) and if "u" seats were available .
I applied to upgrade a family member MEL-BNE in april . There were 'U" class seats on EF and checking on the QFF award booking engine , there were classic business reward seats for the relevant flight - I assume this means that there were upgrades available.
The upgrade has not come thru despite the above.
I rang QFF and the agent agreed that there were seats available but my family member was in a queue!!
I know the upgrade for international flights are different but i assume that domestic went thru if seats were availabe.
Have i got it wrong - maybe some recent "enhancement" has changed things ?

Was the booking ticketed at the time of the original request? If it had only been booked/confirmed, but not actually ticketed, then this doesn't work, and the upgrade request will waitlist until closer to the flight date. If you still see 'U' fares available today, I would be inclined to cancel the upgrade request and put it back in for an immediate upgrade confirmation.

Cheers,
Matt.

 

[TeaKozy]

QF7 1/2 Y Saver to J, rejection text but successful at the gate
QF22 6/2 Y Flex to J, confirmed at T-60 (went out with three empty seats)

 

[ozflier]

Was the booking ticketed at the time of the original request? If it had only been booked/confirmed, but not actually ticketed, then this doesn't work, and the upgrade request will waitlist until closer to the flight date. If you still see 'U' fares available today, I would be inclined to cancel the upgrade request and put it back in for an immediate upgrade confirmation.

Cheers,
Matt.

As always thank you.
I have made the error .
I am Plat and the U class availability on EF and QFF reflected this .
My son is Bronze so he cannot access the upgrades.
My bad !

 

[Ade]

As always thank you.
I have made the error .
I am Plat and the U class availability on EF and QFF reflected this .
My son is Bronze so he cannot access the upgrades.
My bad !

Happy to be corrected, but if U is available for sale on QF website, I'd think everyone has got access to it, regardless of WP or NB.

 

[Mr_Orange]

Happy to be corrected, but if U is available for sale on QF website, I'd think everyone has got access to it, regardless of WP or NB.

That's my understanding.

 

[Ade]

That's my understanding.

I'd probably amend my own understanding to add "when not logged in to QF website as a frequent flier, if U is available for sale on QF website, I'd think everyone has got access to it, regardless of WP or NB".

If my memory serves right, there used to be a thing were CR seats were shown as available based on the logged in FFs' status - not sure if this is still the case.

 

[dairyfloss]

I'd probably amend my own understanding to add "when not logged in to QF website as a frequent flier, if U is available for sale on QF website, I'd think everyone has got access to it, regardless of WP or NB".

If my memory serves right, there used to be a thing were CR seats were shown as available based on the logged in FFs' status - not sure if this is still the case.

Correct - I first mastered this back in my QC Bronze & Silver days. If a classic reward 'U' seat is bookable for a DOM flight (ExpertFlyer flight availability search can confirm), then anyone with a QFF account & points should be able to confirm the upgrade on their ticketed flight with immediate effect.

Cheers,
Matt.

 

[ozflier]

Correct - I first mastered this back in my QC Bronze & Silver days. If a classic reward 'U' seat is bookable for a DOM flight (ExpertFlyer flight availability search can confirm), then anyone with a QFF account & points should be able to confirm the upgrade on their ticketed flight with immediate effect.

Cheers,
Matt.

Thanks again, I did contact QFF today via their Facebook page , explained the situation and was told no U seats available for an upgrade to business for that flight - agent said "likely because I could see a different screen vs my son who is Bronze"!
So I checked via my wifes account ( silver) and again there were 3 business class seats available on that flight which i assume means they could be used for an upgrade.
QFF can be so frustrating !
I'll ring in the morning .

 

[dairyfloss]

Thanks again, I did contact QFF today via their Facebook page , explained the situation and was told no U seats available for an upgrade to business for that flight - agent said "likely because I could see a different screen vs my son who is Bronze"!
So I checked via my wifes account ( silver) and again there were 3 business class seats available on that flight which i assume means they could be used for an upgrade.
QFF can be so frustrating !
I'll ring in the morning .

Can you give us the flight and date? We can confirm U class availability, and then as earlier, I’d be canceling and re-requesting the upgrade. I’d be surprised if any in the call centre knows the intricacies of this as well as we do on AFF!