Huge fail but decent service recovery from Epiqure.
About a month ago, I email to ask if they were getting any more stock of the (sold out) 2010 Bin 389 @ $69.99 - this was the best price I could find at the time.
I got an email a few days later to inform me that they don't know if they will, but thanks for asking anyway.
I took it as a likely no - and left it at that.
A couple of days later I get a call (unsolicited) saying "we know you wanted some 2010 Bin 389 and have now come across 5 bottles" and offered them to me at the same price. I gladly accepted and gave my payment details.
The following week there is no email or cc charge so I ring up to check the status. I then get told that there are now only
two bottles left :shock: and if I would still like them at the same price. I say yes (obviously they took them and gave them to someone more important, ha) and the order goes through.
When it arrives, I open the box to find two bottles of 2010 Bin 28 Kalimna Shiraz! Obviously not what I wanted.
I ring up to find out if they can send me what I ordered in the first place.
They get back to me - no go. None of the 2010 left. They can offer me the 2011 Bin 389, but that is on sale at LL for $56 in a half dozen. I ask if they can offer anything else, so they ask me what I would like. On the website the only wine I am interested in around that price range is the 2010 St Hallett Old Block Shiraz. I ask for that. They say yes - and are willing to throw in a 3rd bottle for free as a way of saying sorry and will pick up the Bin 28. I suggest to only be sent two of the St Hallett and me keep the Bin 28. They say yes.
The St Hallett were delivered yesterday.
I ended up buying 3x 2010 and 3x 2011 Bin 389 at DMs who price beat LL at $55.90/bottle.
Overall quite happy but it was frustrating to be given the run around.
Not sure if the "alternative" was the best pick but I had been meaning to get it for some time - any suggestions of a good drop in the $70/bottle price range?
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