QF Double Status Credits (SC) offer for all :)

[medhead]

From your quote of the terms
If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply

My reading is that the "or" in the "and/or" removes the qualification of the flight with the changed dates.

It would be clear if the terms read:
If you cancel your initial qualifying booking OR change (the flight dates of) your initial qualifying booking and travel is completed outside the promotional period, this bonus offer will not apply

RedRoo - Time to clarify this PLEASE

To permit happy wandering

Fred

PS: the consensus on Flyertalk is:
I would expect that flight changes after 4 May would disqualify an originally qualifying flight.

Lets breakdown the term

1) If you (change or cancel) your initial qualifying booking and travel is completed outside the promotional period, or
2) If travel is completed outside promotional period - This second one is really a no brainer.

You don't get double status credits.

While the sentence construction could be improved. I do not see anything about changing an qualifying booking and travel is completed inside the promotional period.

 

[wandering_fred]

Terms:
If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply

Broken into the detailed portions Using the conjunction OR in all cases (ie ignoring the "and" which provides a different logical case.)
1. If you change your initial qualifying booking
2. If you cancel your initial qualifying booking
3. If travel is completed outside the promotional period

this bonus offer will not apply

You can want the outcome to reflect "the best for you" but the rules of logic still apply.

For some unhappy wandering

Fred

 

[RichardMEL]

Honestly I think this is another example of poor wording on the part of whoever wrote this.

I feel the *intent* is to basically say if your booking changes to be outside the period of eligible travel for the promotion, then you don't get DSC

I think they could have done away with the confusing stuff about initial booking and cancels (I mean if you cancel your booking, it's gone so.... why is this important?)

I am pretty sure they basically are trying to say that you won't get DSC if you fly on a booking made in this period (ie: Apr28-May 4) that is outside the April 28, 16-April 16,2017 period end of story.

Happy to be corrected by Red Roo but really it seems that is the intent and it makes pefect sense to me.

Fred - I'm a little confused about what you're unhappy about?

Are you concerned that if you book today for a flight in say December this year, then decide to change it in September to be in Feb, 2017 instead that you wouldn't get DSC? I think that booking *would* as long as the same PNR is kept and the dates do not fall past April 16, 2017.

 

[davec]

Hi All,

Just wondering if anyone can clarify something for me - if I buy a QF voucher during this DSC purchase period (ie before May 4th) , then use that voucher (say in 3 or 4 weeks) as a part payment towards a booking that falls within the DSC promo period (ie before 16 April 2017), will I get DSC's once I travel?

Thanks!

 

[wandering_fred]

Honestly I think this is another example of poor wording on the part of whoever wrote this.
I feel the *intent* is to basically say if your booking changes to be outside the period of eligible travel for the promotion, then you don't get DSC
...
Happy to be corrected by Red Roo but really it seems that is the intent and it makes pefect sense to me.
Fred - I'm a little confused about what you're unhappy about?
Are you concerned that if you book today for a flight in say December this year, then decide to change it in September to be in Feb, 2017 instead that you wouldn't get DSC? I think that booking *would* as long as the same PNR is kept and the dates do not fall past April 16, 2017.

Correct - at this point I would almost certainly be forced into a date change albeit still within the date ranges.

Law - legal interpretation is concerned with what is actually WRITTEN - not what was intended. Hence a very great desire for clarification... And perhaps a request that the marketing department in charge of such things understand the fine points of English language declarations.

Happy wandering
Fred

 

[RichardMEL]

I thought Qantas would never make the same mistake again but here we are. And we are not helping discussing on an online forum every possible trick in the book to maximise SCs. We obviously didn't learn from last time.

guilty here and good point

Just have to think that QF fully expect the relatively small number of folks, such as us, to make the most of it, while the vast majority to not really. Maybe book a few flights but not go out of their way.

I am sure the bean counters have factored it in to their cost analysis I think

 

[RichardMEL]

Hi All,

Just wondering if anyone can clarify something for me - if I buy a QF voucher during this DSC purchase period (ie before May 4th) , then use that voucher (say in 3 or 4 weeks) as a part payment towards a booking that falls within the DSC promo period (ie before 16 April 2017), will I get DSC's once I travel?

This is not something one can be clarified by us but only by QF and tbh you can imagine this is something they would want to clarify to a NO.

my best advice, as earlier stated, is to not *expect* it or bank on it for anything. I use vouchers for all my bookings as it is, so I have bought a few extra in case it may work (previous promos have come good, but QF's systems may have been changed since then) and if it works out with some bonus SC's then... that's great. if not, I've not really lost anything.

so there's no definitive answer from this group IMHO.

 

[Red Roo]

All Qantas operated and marketed flights including Qantas flights operated by Jetconnect, Airlink, Eastern Australia, Sunstate and Network Aviation booked on the QF code are definitely eligible for this offer. I appreciate that our webchat team have offered information to the contrary, and we’ve since sent a “friendly reminder” to all our Contact Centres using this example!

To answer some of your other questions:

- As long as you’ve made the original new booking between 28 April – 04 May 2016, date changes are permitted after this time for travel until 16 April 2017
- The offer and conditions are based on the booking creation date, so this may assist with queries about using existing vouchers, credits, rebooking
- While the handy calculator is useful for most Qantas destinations, it’s may not cover all eligible routes

Hope this helps to clarify.

 

[RichardMEL]

Law - legal interpretation is concerned with what is actually WRITTEN - not what was intended. Hence a very great desire for clarification... And perhaps a request that the marketing department in charge of such things understand the fine points of English language declarations.

Happy wandering
Fred

Totally understand your point, and agree... but I think this is just a case of the most common sense answer is likely to be the correct one.

This is hardly the first time that a T&C has been worded poorly leading to such confusion, hence my comment on "intent"

not that I'm a legal type, and perhaps you are, but I've seen enough Law & Order episodes to have no idea at all, but I figure if this sort of thing were being taken to some sort of hearing, one could absolutely argue intent both ways - what was intended, vs what was interpreted. In this sense, you could perhaps even reasonably argue with QF on these points.

So yes, RR should provide a clear statement on what is meant by this then all our wanderings can be happier and with more SC's

(but I still say changing an booking as long as the dates fall into the period is fine )

 

[davec]

Understand and thanks!

 

[RichardMEL]

All Qantas operated and marketed flights including Qantas flights operated by Jetconnect, Airlink, Eastern Australia, Sunstate and Network Aviation booked on the QF code are definitely eligible for this offer. I appreciate that our webchat team have offered information to the contrary, and we’ve since sent a “friendly reminder” to all our Contact Centres using this example!

As expected. That you

- As long as you’ve made the original new booking between 28 April – 04 May 2016, date changes are permitted after this time for travel until 16 April 2017

This satisfies me, but may not pass Fred's "legal" wishes but this does suggest that flight changes made to the booking will still earn DSC as long as the changed flights are within the original validity period of the offer.. Again as I presumed.

- The offer and conditions are based on the booking creation date, so this may assist with queries about using existing vouchers, credits, rebooking
- While the handy calculator is useful for most Qantas destinations, it’s may not cover all eligible routes

Hope this helps to clarify.

Thank you

 

[Pleb Status]

The funniest thing about this thread is all of the people complaining about the 'restricted' T&C of the DSC offer and they should be able to do anything at any time etc, including those double dipping on previous offers...

Why not be happy with what has be 'gifted' to you instead of complaining about what you did not get.

 

[Quickstatus]

I don't think they were unhappy.
Just wanting clarification of T&C that has been poorly / inadequately worded and incorrect advice by QF customer service Center.

In fact it is commendable that so many contributors to this thread are smart enough to not assume anything.

 

[Doctore1003]

Hi all, I just noticed the discussion about vouchers and am a bit confused (and concerned!). I made a flight booking last night to take advantage of the DSC offer and paid in part with a gift voucher I bought in December. Will I still qualify for the DSC?? The flight reference number is the same as the original voucher.

I specifically checked the T&Cs for this before booking :/

 

[straitman]

I don't think they were unhappy.
Just wanting clarification of T&C that has been poorly / inadequately worded and incorrect advice by QF customer service Center.

In fact it is commendable that so many contributors to this thread are smart enough to not assume anything.

I think it's a bit of both.

 

[puppysparkes]

Hi all, I just noticed the discussion about vouchers and am a bit confused (and concerned!). I made a flight booking last night to take advantage of the DSC offer and paid in part with a gift voucher I bought in December. Will I still qualify for the DSC?? The flight reference number is the same as the original voucher.

I specifically checked the T&Cs for this before booking :/

Your question is answered by Red Roo up thread.

 

[VPS]

so the Emirates flight from Dubai to ADL - I'm reading this as though they are not eligible for double status credits even if it's a QF flight number and the connecting flight is QF - anybody know anything more

 

[VPS]

and does anyone know how to get the chat up when on the Qantas site - it's just popped up a couple of times recently - thanks

 

[mviy]

so the Emirates flight from Dubai to ADL - I'm reading this as though they are not eligible for double status credits even if it's a QF flight number and the connecting flight is QF - anybody know anything more

The connecting QANTAS operated flight would be eligible if it is under a QF flight number but the Emirates operated flight would be ineligible.

 

[wandering_fred]

Totally understand your point, and agree... but I think this is just a case of the most common sense answer is likely to be the correct one.
This is hardly the first time that a T&C has been worded poorly leading to such confusion, hence my comment on "intent"

not that I'm a legal type, and perhaps you are,
...
(but I still say changing an booking as long as the dates fall into the period is fine )

Perhaps something even worse than a legal type (if that is possible). I started designing and encoding computer oriented business systems more than 45 years ago. If you don't understand the business process and don't take the possibilities into account, sooner or later the system fails.

At least we now have a recognized QFF source explaining what should have been said.

Happy wandering

Fred