QF Double Status Credits (SC) offer for all :)

[Quickstatus]

Here we go again.....


The only eligible flights are:

those flights which normally get SC - this eliminates classic reward flights
Qantas operated and marketed flights. It has to have the Red Roo on the tail and a QF number
The only eligible codeshare flights are the QF codeshares on the AA transpacific between SYD -LAX AKL-LAX and return.

One world airlines, EK, jetstar group are not eligible.

Can people please read the T&C first. Its getting annoying.

 

[Quickstatus]

Hi all, I just noticed the discussion about vouchers and am a bit confused (and concerned!). I made a flight booking last night to take advantage of the DSC offer and paid in part with a gift voucher I bought in December. Will I still qualify for the DSC?? The flight reference number is the same as the original voucher.

I specifically checked the T&Cs for this before booking :/

According to Red Roo, the booking creation date in the important factor

My understanding is the booking reference is created when you buy the gift voucher - a 6 character PNR is created and issued. So if this is outside of the qualifying period for the DSC, it is not eligible for DSC even if you redeem it for flights during the. qualifying period - the PNR is just populated with the flight number, date of travel, class, amount paid and passenger details.

This is consistent with the T&C that the DSC is not available with other offers. Usually gift vouchers are purchased in advance to take advantage of some offer such as the 10 FF point per Dollar gift voucher - so this makes a GV ineligible as well.

 

[Quickstatus]

Perhaps something even worse than a legal type (if that is possible). I started designing and encoding computer oriented business systems more than 45 years ago. If you don't understand the business process and don't take the possibilities into account, sooner or later the system fails.

At least we now have a recognized QFF source explaining what should have been said.

Happy wandering

Fred

So many airline customers do not read the fine print/T&C relating to their transaction with the airline and then complain that they did not know.

 

[Aussie_flyer]

Totally understood.

Remember double SCs and any seat awards? Potent combination. Out of control. I believe it was the sole cause of the sad enhancements bringing Platinum and Gold closer together.

Don't underestimate what a very small percentage can achieve.

I thought Qantas would never make the same mistake again but here we are. And we are not helping discussing on an online forum every possible trick in the book to maximise SCs. We obviously didn't learn from last time.

That's a laugh from someone who stands outside lounges guesting complete strangers in!

 

[RichardMEL]

Perhaps something even worse than a legal type (if that is possible). I started designing and encoding computer oriented business systems more than 45 years ago. If you don't understand the business process and don't take the possibilities into account, sooner or later the system fails.

Ah, the days of COBOL yep....

At least we now have a recognized QFF source explaining what should have been said.

Happy wandering

Fred

So, all good? book with confidence and change with confidence!

 

[wandering_fred]

Ah, the days of COBOL yep....
So, all good? book with confidence and change with confidence!

Actually a little bit of COBOL though mostly FORTRAN (yes in business systems)

Happy wandering

Fred

 

[medhead]

Terms:
If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply

Broken into the detailed portions Using the conjunction OR in all cases (ie ignoring the "and" which provides a different logical case.)
1. If you change your initial qualifying booking
2. If you cancel your initial qualifying booking
3. If travel is completed outside the promotional period

this bonus offer will not apply

You can want the outcome to reflect "the best for you" but the rules of logic still apply.

For some unhappy wandering

Fred

The OR is completely redundant for that interpretation. It would just need to be If you change or cancel your booking. When the travel occurs is irrelevant if any changes will invalidate the booking from the promo. I seriously doubt anyone, even a lawyer, would need to write such a stupidly confusing sentence if the intention is to say that it no longer qualifies if there are any changes to the booking.

I guess the cancel part is not entirely redundant as they is probably intended to pick up qualifying bookings that are cancel to a credit and then re-booked.

BTW I don't care what the clause means, I'll make sure it doesn't apply. Edit: seeing that you're basing this on computer programming logic, I'm not sure setting out instructions for a machine is exactly the same a logic of interpretation of language.

Correct - at this point I would almost certainly be forced into a date change albeit still within the date ranges.

Law - legal interpretation is concerned with what is actually WRITTEN - not what was intended. Hence a very great desire for clarification... And perhaps a request that the marketing department in charge of such things understand the fine points of English language declarations.

Happy wandering
Fred

Yes, the law is concerned with what is written. However, before you get to court, we need to consider the rules that Qantas have actually set up against the butchered writing of the conditions.

Anyway, Red Roo has confirmed the situation.

 

[puppysparkes]

According to Red Roo, the booking creation date in the important factor

My understanding is the booking reference is created when you buy the gift voucher - a 6 character PNR is created and issued. So if this is outside of the qualifying period for the DSC, it is not eligible for DSC even if you redeem it for flights during the. qualifying period - the PNR is just populated with the flight number, date of travel, class, amount paid and passenger details.

This is consistent with the T&C that the DSC is not available with other offers. Usually gift vouchers are purchased in advance to take advantage of some offer such as the 10 FF point per Dollar gift voucher - so this makes a GV ineligible as well.

Now I'm confused. My interpretation was that it related to the actual booking and not when the voucher was created. My rationale was that if you purchased a voucher for $1000 on any given day and make a booking for $300 on a particular day, a new PNR is created for the balance on said day. Have I got that wrong?

Plus vouchers can be purchased at anytime outside of the 10x promo. I'm not sure QF are referring to gift vouchers as 'any other offers'. I take that to mean 50% + double sc promo.

 

[Quickstatus]

Now I'm confused. My interpretation was that it related to the actual booking and not when the voucher was created. My rationale was that if you purchased a voucher for $1000 on any given day and make a booking for $300 on a particular day, a new PNR is created for the balance on said day. Have I got that wrong?

Plus vouchers can be purchased at anytime outside of the 10x promo. I'm not sure QF are referring to gift vouchers as 'any other offers'. I take that to mean 50% + double sc promo.

When you buy a gift voucher a PNR is created. The later redemption of the voucher really is just an assignment of the credit in the PNR toward the cost of the flight. PNR remains the same.
so my interpretation is as I described above. Happy to be wrong

 

[puppysparkes]

When you buy a gift voucher a PNR is created. The later redemption of the voucher really is just an assignment of the credit in the PNR toward the cost of the flight. PNR remains the same.
so my interpretation is as I described above

Cheers much appreciated.

 

[Pushka]

When you buy a gift voucher a PNR is created. The later redemption of the voucher really is just an assignment of the credit in the PNR toward the cost of the flight. PNR remains the same.
so my interpretation is as I described above. Happy to be wrong

Thats my understanding. And the same principle applies with the cancellation/redemption voucher.

 

[Doctore1003]

I confirmed the gift voucher situation tonight with Qantas: you do NOT qualify for DSC if you redeem a gift voucher that was issued before the promotion started, as the "booking date" of the flight will be the date the gift voucher was issued.

As I said to Qantas, there is nothing in their T&Cs that highlights this, and it's not how the average person would understand the situation. I don't believe the reference in the T&Cs that "This offer cannot be used in conjunction with any other bonus offer by Qantas" is sufficient, as an AFFer has suggested.

Both QF customer service staff I spoke with were sympathetic and agreed to cancel all three bookings I made yesterday using gift vouchers. They are reissuing the original vouchers and refunding the additional amounts I paid on my card, and I've already re-booked all three flights, paying them outright to make sure they are "new" bookings. So it's all turned out fine, but only thanks to this thread... so thank you all!

 

[Flying mermaid]

I'm still not getting it. There is a register button available to everyone on the website.

Gosh - you really like to analyse to the 9th degree . OK - I had no idea when I made the comment that the offer was available to all on the website. I am not denying it is or that there is a button for all or anything else. All I was saying with no hidden meanings or implications or arguements was that two of us got an email with a button in the email and three of us didn't. Seemed odd to me, given the profiles of two of the people are identical. Same status, same renewal date, same current number of credits. One gets the email, one doesn't.

 

[medhead]

I confirmed the gift voucher situation tonight with Qantas: you do NOT qualify for DSC if you redeem a gift voucher that was issued before the promotion started, as the "booking date" of the flight will be the date the gift voucher was issued.

As I said to Qantas, there is nothing in their T&Cs that highlights this, and it's not how the average person would understand the situation. I don't believe the reference in the T&Cs that "This offer cannot be used in conjunction with any other bonus offer by Qantas" is sufficient, as an AFFer has suggested.

Both QF customer service staff I spoke with were sympathetic and agreed to cancel all three bookings I made yesterday using gift vouchers. They are reissuing the original vouchers and refunding the additional amounts I paid on my card, and I've already re-booked all three flights, paying them outright to make sure they are "new" bookings. So it's all turned out fine, but only thanks to this thread... so thank you all!

The approach that has been taken in the past is to book with the gift voucher, wait for the points to credit without bonus and then call to make the case for the bonus to be given. There are a number of reports of being successful. The reason to give is that the actual flights were booked during the offer period because of the offer. When I've done this they've been able to check and see the date that actual flights were added to the PNR.

As a general comment to all and sundry, this question about gift vouchers comes up for every single offer. I'm really not sure why it has to be asked and answered every single time. The answer doesn't change between each promo. I'm surprised someone has got on and asked if the double SC can only be had for a single flight.

 

[medhead]

Gosh - you really like to analyse to the 9th degree . OK - I had no idea when I made the comment that the offer was available to all on the website. I am not denying it is or that there is a button for all or anything else. All I was saying with no hidden meanings or implications or arguements was that two of us got an email with a button in the email and three of us didn't. Seemed odd to me, given the profiles of two of the people are identical. Same status, same renewal date, same current number of credits. One gets the email, one doesn't.

not really. I haven't looked into comparing profiles and such like...

 

[24601]

So I registered for a 50% SC bonus offered via email the day or two before this double promotion was announced. I will have a two day window May 3-4 to get the double SC after my "hurry 50% bonus but only for 7 days" has expired. That's annoying.

 

[puppysparkes]

The approach that has been taken in the past is to book with the gift voucher, wait for the points to credit without bonus and then call to make the case for the bonus to be given. There are a number of reports of being successful. The reason to give is that the actual flights were booked during the offer period because of the offer. When I've done this they've been able to check and see the date that actual flights were added to the PNR.

As a general comment to all and sundry, this question about gift vouchers comes up for every single offer. I'm really not sure why it has to be asked and answered every single time. The answer doesn't change between each promo. I'm surprised someone has got on and asked if the double SC can only be had for a single flight.

Red Roo sticky gets my vote.

 

[russ]

Can the double SC only be earned for a single flight?

 

[Sdtravel]

Can the double SC only be earned for a single flight?

Nope. Any number of them i my understanding.
Book 1 book 2 why not book 10.

 

[Pushka]

Re the gift voucher queries. I am not sure why it is an issue if people keep asking about how it works. People generally retain info that is pertinent to them at the time. Sometimes they pick up other info as well but if they are not planning on buying gift vouchers at that time then that info just passes them by. Later, they might think they have no plans to travel but do want to take advantage of this offer. So they ask the questions. Other people might be newbies to this game so of course they will ask the questions. Isn't this a helping forum?