- Joined
- Sep 20, 2018
- Posts
- 3,666
- Qantas
- Platinum
A few lessons here about proactive compensation offers when things don't run to plan - QF could well take note of this.
@drron, yet another reason I love the way Japanese companies treat their customers, there is something about being grateful for your business and not to mention mutual respect that is sadly missing in the West.Yes we really like JAL because of those little things.
One other thing is that i have been involved in a few medical incidents in flight. One was on QF1 when somewhere over the Middle East a 90 year old woman had a stroke. Well before the days of thrombolysis so I said I don't think diversion is necessary. So I spent most of the time sitting next to the woman in Y rather than next to Mrsdrron in J. My reward. A bottle of the J red. Told QF would be in touch. Still haven't been called 28 years later. Forget these stories of being upgraded to F.
A little later on a JAL flight NRT - JFK. Was a call for a doctor just after we passed over Chicago. A Japanese woman on chemotherapy had become gravely ill. In fact found out to be Septicaemia. The woman had a letter from her Japanese physician who was worried about this happening so she had vials of a couple of IV antibiotics. JAL also had a good medical kit so I was able to put in an IV and commence the antibiotics. The Purser assigned an FA to be the translator. I gave the OK to continue on to JFK as it had already been arranged for admission to hospital on Arrival. So walked off the plane with 2 bottles of Sake, a JAL model and later received a personal letter from the JAL President with a translator and a coupon to be used on JAL.
Thanks QF.
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