Slow (/Non)Posting of VA Points / SC's since the SABRE switchover

[bcworld]

I have been advise that they can no longer post missing SC that needs to go to the ADMIN area and no time frames offered.

Ditto.

My suspicion is that there is NO automated mechanism for a lot of these flights to post and that each one has to be manually looked up by a human being to determine the fare paid, velocity level and points to post.

 

[Steve Dyer]

BC World you are correct!
I just spoke with the VA Call Centre again! Spoke with a lovely girl Mary. While she could not do the process, she did make some calls to another area who said that they are manually processing these issues and currently up to about the 19th January! So my points & SC from the 20th so she said in the next 24 - 48 hours. I do feel more confident with this info as she at least took the time to contact someone else and confirm the details. I do feel for these guys though

 

[bcworld]

up to about the 19th January!

Up to 19th Jan! So they've processed 5-6 days of points since the Sabre go live 4 weeks ago! At that rate I'll have to wait another 4 weeks for my 25 Jan flight!

 

[serfty]

So apart from some examples above of SC's posting for plat upgrades, has anyone had any SC's post for points-based reward flights taken since 13 Jan?

To add to that already post, look here:

All four flights taken on Saturday posted correctly this morning.

I am now missing just the one saver flight taken on the 27th - so that's 5/6 flights and 240/250 SC's posted since SABRE.

Note that all flights were booked after 15th January.

The only one that has not posted is a Saver Lite fare, four of the others that have posted were award flights and one was an upgraded Flexi booking.

Up to 19th Jan! So they've processed 5-6 days of points since the Sabre go live 4 weeks ago! At that rate I'll have to wait another 4 weeks for my 25 Jan flight!

Hmmm, the one that hasn't posted is 15 SC and about 1300 points and was flown 27th January.

I guess I can wait a little longer ...

 

[VMC73]

Up to 19th Jan! So they've processed 5-6 days of points since the Sabre go live 4 weeks ago! At that rate I'll have to wait another 4 weeks for my 25 Jan flight!

Still waiting on flight from 11 of Jan!

 

[medhead]

If we're collecting data, the status of mine are:

22 Jan - no post, 2 missing points claims
24 Jan - 1 missing points claim, points received within 72 hours
30 Jan - posted automatically
31 Jan - posted automatically

 

[MH_fan]

Still waiting on flights taken Jan 25 and Jan 28. It has been about a week since I made a missing points claim online.
Flights taken on Feb 1 and Feb 3 posted automatically.

 

[attroxx]

My family met for the weekend in Melbourne on the 19th/20th Jan and I treated my mother to business class flights there and back (hey, seeing as her points/sc's family pool to mine... it was a nice earner as well as a nice gift for her!). I've since spent a lot of time sending emails to velocity, messages to the facebook team and on the phone to velocity (mostly on hold.....) trying to get everything to credit. It wouldn't autocredit on the website - one flight had 'missing information' when everything was filled out, the other flight indicated she hadn't boarded it.... which meant that I talked to myself the entire flight (altogether possible...).

It looks like the facebook team managed to get someone to do mine manually but there was no action regarding my mother's points. The facebook team could only say that there was a delay with points and that they couldn't escalate it until next week... I appreciated the timely responses from the social media team but what really annoyed me was the utter lack of response after weeks from Velocity regarding this query (sent to retro@ 2 weeks ago) and another one regarding another question I had (sent to another email address about 3 weeks ago).

I got very frustrated this morning with a call centre operator as he insisted that he couldn't even accept the account number from me without speaking to my mother first to verify her identity. When I told him that my mother doesn't know her membership number but that I could give it to him before putting her on the phone, he wouldn't take those details without speaking to her first.

My mother didn't have her glasses so couldn't read the number I had on the computer screen and would have just had to hand the phone back to me as soon as he asked his first question (eg. the account number). According to his logic, he still wouldn't have been able to speak to me. After going around in circles for a couple of minutes and getting annoyed that he just wouldn't take the number, I ended up just brusquely asking to speak to a supervisor... even having to cut the operator off as he repeated the same thing multiple times until he acquiesced and transferred me.

The supervisor said that he was of course able to take those details first and everything went smoothly after that with regards to verification and explanation of the problem. He said they would manually credit before the end of the day. I came here immediately ( somewhat frustrated ) to share this and, while I was typing, the supervisor called me back to advise that he'd credited the account, pooled them to me and upgraded my status to SG as I had reached the required balance. He just wanted to check that everything showed properly on the system for me (which it did). I let him know how grateful I was.

So from extremely unimpressed to quite impressed (albeit somewhat grudgingly - my stubborn side ). I just wish it had been that easy (or automatic!) from the get go.

Now to wait and see how the system shakes out in order to see how SG/WP compare as to whether I work to the next level or sit pretty

 

[Plutonus]

Flights from late Jan not posted. Meanwhile, over in reasonable-land, flew QF yesterday already posted.

 

[grubbidok]

Anyone missing a CNB-PER from Jan 16? Just posted into my account.

In all likelihood I think it's just a mix up crediting the 20SCs they owe me for some BNE-SYD flights that posted 'not valid for earn'. Kind of confirmed by the fact that the CNB-PER flight number is given as VA0669 (a CNB-SYD service, mix-ups all round). Tempted just to let it be as it sorts out what the rest of what they owe me (i.e. I don't feel as though I'm scamming them, as I was still 20 down), and I can't stomach the rigmarole to fix it.

FWIW I'm actually quite impressed at the speed of how *new* activity credits now, and don't see future issues. But anything done between Jan 10 and Jan 30 is still just a mess.

 

[Burrito]

Feeling lucky. 3 more trips have had points + SC post. Only 2 left now to go on from the 22nd & 23rd Jan

 

[Shano]

SC and points from flight on 8/2 posted yesterday, so a bit of an improvement on previous activity. Still not as good as QF typically < 24 hours, but then I don't think that Velocity ever posted that quickly

 

[QF WP]

For those that have achieved a status uplift, I had a booking in the system (done under new Sabre system)and when I checked on online yesterday for the BNE/SYD leg, it still showed me as Gold on the BP.

Will be interested to see what happens when it posts.

 

[eastwest101]

Just as another data point, most on same PNR booked post sabre:

TSV - BNE VA366 11 Feb 2013 SC and Pts credited correctly today
BNE - ADL VA1394 11 Feb 2013 SC and Pts credited correctly today
SYD - BNE VA951 26 Jan 2013 still AWOL
BNE - TSV VA379 26 Jan 2013 still AWOL
SYD- TSV DJ1519 22 Dec 2012 posted as "not valid for earn" (J class points and pay) - will have to look into this

 

[Steve Dyer]

This is almost too hard now to follow up on stuff they owe me.... They just say sure, it will get done, now 4 weeks and still waiting

 

[serfty]

For me:

MEL-SYD revenue 27/1 not posted
SYD-MEL award 27/1 posted
MEL-OOL Upgraded flexi 2/2 posted
OOL-MEL award 2/2 Posted
MEL-SYD award 2/2 Posted
SYD-MEL award 2/2 posted

Those that posted, posted correctly.

 

[ataline]

I'm still waiting on points/SCs from the 20th of Jan. Submitted a retro claim 2 weeks ago and got the '72 hour' message, but of course nothing happened. Couldn't be bothered re-submitting, so called them up today and got it manually done (whatever that means). I'm assured it'll post on Friday.

Update - the SCs and points were credited today after calling them on Monday. A little surprised as I thought it wouldn't happen. Happy days!

 

[Steve Dyer]

I have had 2 or my three now posted, a Saver Fare BNE -MEL to go and we are done.... finally

 

[Warks]

Tonight I got my first SCs since the change. Flew SYD-TSV on 22 Jan - just credited now. Of course the return (25 Jan) has not been credited yet or my flights this week but the good news is that I didn't chase this up apart from a failed attempt at the online "claim missing points" where they had no record of me taking that flight!

Things may be getting better...

 

[Bofter]

All my SCs have now posted, including the last flight tonight that was an upgrade that posted via family pooling.