Slow (/Non)Posting of VA Points / SC's since the SABRE switchover

[QF WP]

Has anyone missed the upgrade because the new system hasn't processed the points?
I'm missing points from flights on 13.01, 18.01, 06.02 & 09.02.
If I've calculated right tomorrows 2 flights should make me Platinum... something I'd usually be excited about... except I can't tell because the system hasn't given me a single point since it came online.


Rant over.

Very similar to mine (except all my sectors were flown on 10 Jan). Thus the reason I escalated it after 3 weeks

 

[Nitro]

Sounds like I am in for some fun then... I recently flew the below, yet only the KUL-SIN has posted...

Sun 3rd Feb - SYD-SIN-KUL
Tuesday 5th Feb - KUL-SIN - Posted after the normal two days or so
Thursday 7th Feb - SIN-SYD

All on SQ and in classes of earn - I fly these routes every 8-12 weeks or so.

I am doing a SYD-SIN-HKG-SIN-SYD next week again on SQ and seemingly in for a posting nightmare.

I'm trying to book a rewards fare for myself and Mrs Nitro SYD-LAX-LAS-LAX-SYD in November and need these points to post first!

Another end rant, at least the old system worked...

 

[bcworld]

Sounds like I am in for some fun then... I recently flew the below, yet only the KUL-SIN has posted...

Sun 3rd Feb - SYD-SIN-KUL
Tuesday 5th Feb - SYD-KUL - Posted after the normal two days or so
Thursday 7th Feb - SIN-SYD

All on SQ and in classes of earn - I fly these routes every 8-12 weeks or so.

I am doing a SYD-SIN-HKG-SIN-SYD next week again on SQ and seemingly in for a posting nightmare.

I'm trying to book a rewards fare for myself and Mrs Nitro SYD-LAX-LAS-LAX-SYD in November and need these points to post first!

Another end rant, at least the old system worked...

I reckon you have a better chance of partner flights posting than VA operated flights at the moment!

 

[Nitro]

I reckon you have a better chance of partner flights posting than VA operated flights at the moment!

I guess I'm 1/4 at the moment, surely that is worthy of the Sabre drinks session I read about late last week...

 

[Deleted member 29185]

My promised 72hour wait has now been and gone with no outstanding SCs or points.

 

[ataline]

I'm still waiting on points/SCs from the 20th of Jan. Submitted a retro claim 2 weeks ago and got the '72 hour' message, but of course nothing happened. Couldn't be bothered re-submitting, so called them up today and got it manually done (whatever that means). I'm assured it'll post on Friday.

 

[Burrito]

So far of 9 flights this year I've had 4 credited with 1 via the contact centre & the other as a retro claim. Holding out for the others to come through

 

[Major]

Flight from last Saterday has credited even though I booked it before the switchover. It looks like they are slowly catching up

 

[Fruitcake]

I called up yesterday about a 10 Jan flight which hadn't posted. The phone operator tried a manual credit for me but it reported an error, saying that points were already posted (same error that it gave me when trying to do my own retro claim).

He said he would forward the issue to their helpdesk, I noticed with a couple of hours the flight had credited. I was on the phone for about six minutes.

 

[clarkkent]

Hm had one post with SCs but no points. Was a fly-ahead, wonder if that confused the system when working out how much I paid.

 

[bullerdude]

My flights on the weekend that I upgraded to business using my Plat upgrades posted as 'Not valid for earn' on Monday... didn't think this was right as they met the requirements defined in the 'status credits to June 30' promotion due to being Z class hand a 795* ticket number.

Called the Plat desk who initially said that the promotion was only for reward seats and not upgrade seats, pushed the point that there is absolutely no difference between the two as shown by by eTicket and boarding passes so the call centre lady - who was very nice - happily forwarded off a request for the situation to be considered by a manager/supervisor.

Checked my velocity account this morning and the point/status credits have been posted. Overall, not too bad and easier than I expected to sort it out.

Also, had a chat with the Velocity Rep for a while about the whole 'Sabre' disaster and they are well aware that many many people are very unhappy with the new system, and she personally also dislikes the new booking engine and website etc...

On top of this, she said that it is well known that Gold members are very unhappy with the seating changes and said that Gold members should be able to change seats at the airport to the plat rows if available. I explained that many Gold members have had trouble doing this and that many non-FF's seem to be put in the status members row based on first-come first serve - she was quite surprised by this and was unsure why this would be happening.

So I think the moral of the story is everyone should keep submitting feedback - both positive and negative - to ensure these issues remain a common topic of conversation at Virgin HQ.

 

[marcoakis]

My points took over a month to post... they only appeared on my account after I called velocity (for the 4th time) and pretty much yelled at the poor Asian lady.

She then proceeded to put me through a supervisor who posted the points within 15 mins.

It seems that you can only get things done at velocity by yelling and threatening to take your business somewhere else.

 

[bcworld]

Hm had one post with SCs but no points. Was a fly-ahead, wonder if that confused the system when working out how much I paid.

Mine is similar. I am waiting for a flight which was booked pre-Jan as a Saver, but did fly ahead at the airport. Immediately after Sabre went live the booking showed the correct fare. I noticed a couple of days before flying the had fare updated to $0.00! When I did the fly ahead, which took foreeeeeeeeever as the poor lady in the lounge grappled with Sabre, all the while with Dolores (she wasn't really called Dolores, I just imagine her as Dolores!) from Sabre watching over her shoulder and smiling awkwardly at me...the boarding pass was issued with a flexi booking class. Sure enough we got flexi catering onboard. So if they ever post I'm curious to see what combination of saver / flexi status credits and correct / $0.00 points comes through!

 

[Major]

On top of this, she said that it is well known that Gold members are very unhappy with the seating changes and said that Gold members should be able to change seats at the airport to the plat rows if available. I explained that many Gold members have had trouble doing this and that many non-FF's seem to be put in the status members row based on first-come first serve - she was quite surprised by this and was unsure why this would be happening.

So I think the moral of the story is everyone should keep submitting feedback - both positive and negative - to ensure these issues remain a common topic of conversation at Virgin HQ.

On a flight last Saturday I was allocated row 7 but did not do OLCI. Checking in bag at SYD was given row 3 without asking. Aircraft was fairly full so very happy with the seat

 

[PDog]

Interesting, bullerdude: I did get J SC for a plat upgrade, but included that in my list of flights that hadn't posted correctly!
If that's the case- happy days, I've requalified!

 

[carwashhair]

So apart from some examples above of SC's posting for plat upgrades, has anyone had any SC's post for points-based reward flights taken since 13 Jan?

 

[Bofter]

So apart from some examples above of SC's posting for plat upgrades, has anyone had any SC's post for points-based reward flights taken since 13 Jan?

Yes, I had a 08 and 09 Feb, PER-SYD and SYD-MEL post correctly today: no points, but J status credits.

 

[Mak404matt]

So apart from some examples above of SC's posting for plat upgrades, has anyone had any SC's post for points-based reward flights taken since 13 Jan?

Yep

Had a PER - DPS - PER credit correctly as a J award.

Funny also that it was booked in Sept 2012!

 

[carwashhair]

Yes, I had a 08 and 09 Feb, PER-SYD and SYD-MEL post correctly today: no points, but J status credits.

Thanks Bofter, so there is hope! I'm also waiting on J reward flights from 8 Feb, still no luck.

 

[Steve Dyer]

Wow you guys are clearly better at yelling at the call centre than me as I have tried 4 times with no luck for missing status credits. I have been advise that they can no longer post missing SC that needs to go to the ADMIN area and no time frames offered. I have called 4 times with no luck.... 18 Jan flight - SC and associated points in J from BNE Melb - BNE with wife and Pooled. Not an insignificant amount of sc's