SQ Tips, Trips and Tales

[TomVexille]

Ah huh - but if you do a dummy search would appear 380 not the metal PE available on. I did not search must as TBH do not care for PE - go check it Tommy - let them nimble little fingers do some exploring.

I think you'll find that it's also available on the 380.

But that was more for other peoples information as I can't see you stooping to such a level

 

[Bazzi]

I have to cancel our award flights which I believe I can only do by phoning SQ. How long do the points take to be credited to my account? I do have another itinerary in mind but am loathe to book until we sort the outgoing sector with AA/JL - am I better cancelling and rebooking while on the phone to SQ, will that make it easier with regards to the recalculation of the fees/taxes etc to be refunded? The original fees were around $1100, new ones will be around $600.

Thanks folks

 

[Fiches Mouser]

I have to cancel our award flights which I believe I can only do by phoning SQ. How long do the points take to be credited to my account? I do have another itinerary in mind but am loathe to book until we sort the outgoing sector with AA/JL - am I better cancelling and rebooking while on the phone to SQ, will that make it easier with regards to the recalculation of the fees/taxes etc to be refunded? The original fees were around $1100, new ones will be around $600.

Thanks folks

Pretty sure you can only change the destination, dates and cabin on an award. Otherwise you'll have to cancel and re-book. Miles usually appear in your account more or less immediately and taxes take a few days to be refunded.

 

[Bazzi]

Pretty sure you can only change the destination, dates and cabin on an award. Otherwise you'll have to cancel and re-book. Miles usually appear in your account more or less immediately and taxes take a few days to be refunded.

Thanks mrsmart. I have secured our SYD TYO JL flights with AA, now on to SQ - will need them to 'marry' the sectors so we can have a stopover in SIN.

 

[LadyC]

Pretty sure you can only change the destination, dates and cabin on an award. Otherwise you'll have to cancel and re-book. Miles usually appear in your account more or less immediately and taxes take a few days to be refunded.

Depends on how effective the relevant desk is. Booked MEL-CDG and AMS-MEL one ways last year. Had to cancel both. The AMS-MEL flight was refunded within a day or two. The MEL-CDG took a bit of chasing and took about 6 weeks.

 

[Bazzi]

Depends on how effective the relevant desk is. Booked MEL-CDG and AMS-MEL one ways last year. Had to cancel both. The AMS-MEL flight was refunded within a day or two. The MEL-CDG took a bit of chasing and took about 6 weeks.

That's not good!

 

[LadyC]

That's not good!

We got there eventually, so all okay in the end.

 

[Bazzi]

We got there eventually, so all okay in the end.

Phoned SQ KrisFlyer today and cancelled 2x J SYD SIN DXB which were redeemed from my account - points credited immediately, had to pay cancellation fee separately and refund of original taxes, fees, surcharges will take 3-4 weeks. At same time cancelled 2 X J DXB SIN SYD which were redeemed from my partner's account. All done but then received a call back within minutes to advise that given the originating point of this ticket was DXB, refund of points would have to be handled by their DXB office??? Reason given was because we had altered the original ticket - originally DXB SIN then we married SYD with a two night stopover - and told this could take 4 - 6 weeks!!

I was hoping to rebook our new itinerary HND SIN SYD from each account tonight as we will have some 'change' from the other itinerary but have had to transfer MR points to expedite the process.

 

[Fiches Mouser]

Depends on how effective the relevant desk is. Booked MEL-CDG and AMS-MEL one ways last year. Had to cancel both. The AMS-MEL flight was refunded within a day or two. The MEL-CDG took a bit of chasing and took about 6 weeks.

Phoned SQ KrisFlyer today and cancelled 2x J SYD SIN DXB which were redeemed from my account - points credited immediately, had to pay cancellation fee separately and refund of original taxes, fees, surcharges will take 3-4 weeks. At same time cancelled 2 X J DXB SIN SYD which were redeemed from my partner's account. All done but then received a call back within minutes to advise that given the originating point of this ticket was DXB, refund of points would have to be handled by their DXB office??? Reason given was because we had altered the original ticket - originally DXB SIN then we married SYD with a two night stopover - and told this could take 4 - 6 weeks!!

I was hoping to rebook our new itinerary HND SIN SYD from each account tonight as we will have some 'change' from the other itinerary but have had to transfer MR points to expedite the process.

4 weeks is a crazy wait! Sorry I kind of underestimated it, as my experiences had always been pretty quick. It must depend on the ticketing office a lot?

 

[LadyC]

That is my experience. It was the Melbourne ticketing office that was super slow.

 

[Bazzi]

Just redeemed 2 seats HND SIN SYD in F with a 2 night stopover (1 included in the flight selection) in SIN. Received the 15% point discount. Asked and was told that there was no stopover fee. However, if I had booked this on the website with the one overnight in SIN as part of the itinerary, taxes etc showed as JPY 51,170 (AUD $600 approx in total for 2) whereas I was charged the taxes in SGD $946 which amounts to just over $954!

Any ideas from the experts as to why the $350 difference?

 

[SponsorSFC]

I am thinking of booking PER-SIN-MLE as part of bigger trip to Europe next year.

SQ226 is my preferred flight out of PER as it is the only one at a civilised hour. It arrives in SIN Terminal 1 at 19:30.

The only option to MLE is SQ452 which departs SIN at 20:30 from Terminal 2.

Is this realistically enough time? What happens if this is booked on one award ticket and due to a delay I don't make the transfer as the next flight is not until the next day.

 

[Cruiser Elite]

Are you sure 226 arr into T1?

 

[MEL_Traveller]

Is this realistically enough time?

If they issue it on one ticket you have a realistic chance of making the flight. It doesn't take that long to get around the airport and security is completed at the gate, so no hold-ups on the way off one plane and getting to the next.

They'll make arrangements for you to get to your destination, although it might be the next day as you mention. If they don't provide a hotel, your travel insurance should pick up the bill if you have cover for delays.

 

[SponsorSFC]

Are you sure 226 arr into T1?

It is what it says on the website using dates in Jan 17 but otherwise no.

 

[SponsorSFC]

If they issue it on one ticket you have a realistic chance of making the flight. It doesn't take that long to get around the airport and security is completed at the gate, so no hold-ups on the way off one plane and getting to the next.

They'll make arrangements for you to get to your destination, although it might be the next day as you mention. If they don't provide a hotel, your travel insurance should pick up the bill if you have cover for delays.

Great thanks.

I will definitely have insurance but more worried about missing a day at the Conrad yet equally non plussed about a 06:00 departure from PER.

 

[Denali]

Thinking out loud, because my husband has no opinion.

We are booked on SQ241 SIN>SIN departure at 7.05am on a 777-200 with a 1-2-1 configuration.

I selected this flight because at the time the 9.35am flight was an A330 2-2-2 but I noticed that its now a 777-300ER 1-2-1.

Should I phone the help desk to change flights?

Im happy with the older seats but haven't sat in the new J seats yet.

All first world problems but they look so pretty.

cheers,

 

[prozac]

Thinking out loud, because my husband has no opinion.
...

Haaahahahahaaaaaahhhhhaaaaaaahahahahaaahhhhhaaaaaaaa. lol
Sorry.

 

[TomVexille]

Im happy with the older seats but haven't sat in the new J seats yet.

All first world problems but they look so pretty.

cheers,

I may be wrong, but I don't think there's any guarantee that you get the new J

 

[Denali]

Haaahahahahaaaaaahhhhhaaaaaaahahahahaaahhhhhaaaaaaaa. lol
Sorry.

No really, hes response is "Are we sitting in Business Class?"

Then I start explaining the different planes and seats configuration and time changes ect and hes "So are we sitting in business class?" and repeat.

I may be wrong, but I don't think there's any guarantee that you get the new J

That's one of the reasons why Im hesitate to start changing flights around, I hate to jinks myself and ultimately end up with either similar to current booking or an A330 because SQ changed their plane again.