Oh dear... Maybe it's because I applied last Thursday which was a holiday (July 4th) and whoever has to review it took a long weekend off. Now they have a pile of applications to review...My second Chase Card (WOH) took just on 30 days to be approved. I got the same message as you. Called multiple times over days and weeks and needed to be verified multiple times and passed back and forth to various departments and was finally approved. I ended up faxing my ITIN letter as requested by Chase from the snail mail that was sent to my MyUS address. This took about 2 weeks to arrive in the suite and then another few days to get it sent to AUS. I proactively asked whether there was additional information I could provide to speed up the decision I was always told they had what they needed and to simply wait. It might be just a case of getting a competent rep who asks for the required information, and you get approved immediately. Hope it's a little quicker than my experience.
PS - As per this link - How to Check Your Chase Credit Card Application Status - I've called 1-888-270-2127 (I first tried the online option but it showed no applications at all).
An automated message said they've posted a letter asking for more documents. This is for a business card I have applied for as sole proprietor. What kind of documents can they ask for other than Passport/Proof of address/ITIN??
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