The definitive thread on Qantas IT gripes

[RichardMEL]

LTG now showing again on digital card. (IT fix must have been effectively rebudgeted from AJ's bonus )

Dang it. Not for me

 

[SYD]

Dang it. Not for me

Nor me…

 

[ausfox]

Not showing anywhere on the app for me.

 

[JohnM]

Showing under 'My QFF' but not under 'Card' for me.

 

[SYD]

Voila! I swiped the app away and restarted.

 

[SYD]

Showing under 'My QFF' but not under 'Card' for me.

Oh, just noticed that also. That’s actually a new feature of the app.

 

[RichardMEL]

FWIW, My LTG has now returned to the digital card (android).

Weird how it seems to have been a bit staggered

 

[eminere]

I can also see my LTG status on the digital card now but the attain date shown is (wildly) incorrect. I suspect it may have been the date I attained LTS.

 

[RichardMEL]

I can also see my LTG status on the digital card now but the attain date shown is (wildly) incorrect. I suspect it may have been the date I attained LTS.

On Android it's never shown a date. It just shows "GOLD ... Lifetime membership"

I wonder if your date change is the logic that you achieved lifetime status at the silver level at that point, and now you're at the Gold level but still lifetime?

 

[JohnM]

GOLD ... Lifetime Membership has reappeared on my iOS device 'Card' page after I flicked away the QF app and re-loaded it.

 

[Growing Older]

LTS is also now back on my QF app (iPhone) without any intervention from my end - another one of life's great mysteries!

 

[SYD]

Looks like they’ve finally fixed an annoying bug after several years. When I used to do an “activity” view by “Member year”, it would display transaction from a date in the last month of the previous member year onwards.

For me, it was something like from 12 July (member year runs from 01 Aug). I can only assume that date is when I original signed up to QFF but is otherwise invisible ever since?

It used to work fine for ages and then broke around 2018/19 from memory.

 

[NoName]

Not a gripe (yet). Just received a flight change notification email for our SEA-LAX flight in January. Not leaving 6 hours earlier which will not suit at all. When I go to the manage booking section I get the following options:



Clicking change doesn’t bring up any other options even though there are several other award options available when I search.

Does anyone happen to know whether the website has been programmed to waive the cancellation fee under these circumstances or is it going to charge me 6,000pts per PAX? Would prefer not to have to deal with the call centre to ensure the fee is waived.