The totally off-topic thread

[Flashback]

And... National rail reports you arrived with a 28 minute delay...

Well the train conductor said 30 minutes, so I'll fight if I have to :mrgreen:

 

[Pollywaffle]

Well the train conductor said 30 minutes, so I'll fight if I have to :mrgreen:

So how much compensation are you entitled to? Never even knew it was an option.

 

[Mal]

Well the train conductor said 30 minutes, so I'll fight if I have to :mrgreen:

Yeah... Just lodge the claim. At worst it gets denied. Meh.

 

[Flashback]

Yeah... Just lodge the claim. At worst it gets denied. Meh.

Yeh exactly. It's freepost, so only cost to me is an envelope, which I have plenty of. May as well!

Pollywaffle, for 30-59 minutes, 50% of your fare - for 1 hour or more 100%. If over 2 hours... and you are on a return ticket, they'll pay the full cost of the return ticket even though only 1 way affected.

 

[Mal]

So how much compensation are you entitled to? Never even knew it was an option.

... As flashware says.
Each train operator must operate a delay repay scheme. There are subtle differences between them but generally they are as flashware wrote. Some operators cap it at 1 hour delay, but generally the long haul carriers are more flexible.

The UK train industry is interesting. Any train delayed by more than a certain amount ( and it is in minutes) costs either the train operator or network rail (who owns the infrastructure) a huge amount of money in penalties.

But all said... The UK taxpayer subsidises the system extensively, so really its the UK taxpayer who generally pays for such delays.

 

[Flashback]

... As flashware says.
Each train operator must operate a delay repay scheme. There are subtle differences between them but generally they are as flashware wrote. Some operators cap it at 1 hour delay, but generally the long haul carriers are more flexible.

The UK train industry is interesting. Any train delayed by more than a certain amount ( and it is in minutes) costs either the train operator or network rail (who owns the infrastructure) a huge amount of money in penalties.

But all said... The UK taxpayer subsidises the system extensively, so really its the UK taxpayer who generally pays for such delays.

Yeh, only earning back what they rip us off each year anyway. Claim is printed and sent!

The EU regs over here for flying are rather nice, too

 

[Mal]

Yeh, only earning back what they rip us off each year anyway. Claim is printed and sent!

The EU regs over here for flying are rather nice, too

I'm actually quite upset train reliability has improved ... I used to milk the system well with delay repay, but these days I dont have to claim often. When I start my season ticket soon. Though, there are many ways to milk the system efficiently...

 

[Skyring]

I have to share this:

[video=youtube_share;GAJD3V8Bd34]http://youtu.be/GAJD3V8Bd34[/video]

 

[medhead]

Oh no. Is she beating herself up now? Haha. Fare dodgers are always classy. The two I met near my sisters place were classics. Half my age (plus a few years) and wanted to sit with me on the train so that they had an air of respectability if ticket checks were to occur.

I liked the fare dodger from Salzburg to Munich. He stood and leaned against the wall in the first cabin. I offered him a seat, to which he explained. "No thanks. If I sit down I can be fined, but if I stand up I can stay here." Teutonic mindset FTW.

 

[Pollywaffle]

... As flashware says.
Each train operator must operate a delay repay scheme. There are subtle differences between them but generally they are as flashware wrote. Some operators cap it at 1 hour delay, but generally the long haul carriers are more flexible.

The UK train industry is interesting. Any train delayed by more than a certain amount ( and it is in minutes) costs either the train operator or network rail (who owns the infrastructure) a huge amount of money in penalties.

But all said... The UK taxpayer subsidises the system extensively, so really its the UK taxpayer who generally pays for such delays.

Yeh exactly. It's freepost, so only cost to me is an envelope, which I have plenty of. May as well!

Pollywaffle, for 30-59 minutes, 50% of your fare - for 1 hour or more 100%. If over 2 hours... and you are on a return ticket, they'll pay the full cost of the return ticket even though only 1 way affected.

Thanks.

Out of curiosity, would I have been entitled to anything for my trip last year? I was on a train from York to London but the train service was stopped due to a fire further down the line - can't recall where.

Because I had a 1st class ticket, I was advised to get a train to Leeds (I think) and then another to London. There was no need to mess around with new tickets. I got into London about an hour after I was meant to on the original routing. I heard the York to London services resumed over an hour later.

 

[Mal]

Out of curiosity, would I have been entitled to anything for my trip last year? I was on a train from York to London but the train service was stopped due to a fire further down the line - can't recall where.

Because I had a 1st class ticket, I was advised to get a train to Leeds (I think) and then another to London. There was no need to mess around with new tickets. I got into London about an hour after I was meant to on the original routing. I heard the York to London services resumed over an hour later.

Basically yes. No chance claiming it now though - usually there is a 30 day limit. While some train operators do try and invoke "out of our control" type clauses, I don't think they are actually allowed. For example, a person jumping in front of a train causing a huge delay (usually 30 mins at least, up to several hours) is claimable through Delay Repay. Likewise, a delay caused by a gang of <insert shady country> copper thieves ripping out copper cabling or a train breaking down and blocking the track is also claimable.

Basically it boils down to "How late were you compared to the original time you were due to arrive at station" - and this also includes missed connections on trains etc.

The issue for visitors is that claims take up to two months to be cleared (I'm still waiting for one from April!), and while some operators send cheques for amounts over a certain amount, they usually send out rail vouchers which have a one year validity and can only be put towards rail travel.

 

[Pollywaffle]

Basically yes. No chance claiming it now though - usually there is a 30 day limit. While some train operators do try and invoke "out of our control" type clauses, I don't think they are actually allowed. For example, a person jumping in front of a train causing a huge delay (usually 30 mins at least, up to several hours) is claimable through Delay Repay. Likewise, a delay caused by a gang of <insert shady country> copper thieves ripping out copper cabling or a train breaking down and blocking the track is also claimable.

Basically it boils down to "How late were you compared to the original time you were due to arrive at station" - and this also includes missed connections on trains etc.

The issue for visitors is that claims take up to two months to be cleared (I'm still waiting for one from April!), and while some operators send cheques for amounts over a certain amount, they usually send out rail vouchers which have a one year validity and can only be put towards rail travel.

Thanks. Was not planning to claim..although I am about to book a trip soon and could have used the voucher - LOL. York station was bedlam that afternoon and I just wanted to get out asap. I was so thankful for that 1st class ticket. The train to Leeds was packed and I must admit I did feel bad for most people. They had to stand because they were kicked out of the first class carriage.

 

[anat0l]

Basically yes. No chance claiming it now though - usually there is a 30 day limit. While some train operators do try and invoke "out of our control" type clauses, I don't think they are actually allowed. For example, a person jumping in front of a train causing a huge delay (usually 30 mins at least, up to several hours) is claimable through Delay Repay. Likewise, a delay caused by a gang of <insert shady country> copper thieves ripping out copper cabling or a train breaking down and blocking the track is also claimable.

Basically it boils down to "How late were you compared to the original time you were due to arrive at station" - and this also includes missed connections on trains etc.

The issue for visitors is that claims take up to two months to be cleared (I'm still waiting for one from April!), and while some operators send cheques for amounts over a certain amount, they usually send out rail vouchers which have a one year validity and can only be put towards rail travel.

Another advantage of EU 261 - claims must be paid in some form of cash or legal tender; unless specifically by agreement with the customer, it may be offered in airline mileage or other credit.

The major disadvantage is that it can sometimes take months and a lot of stiff verbal ping-pong to effect a compensation payment.

 

[Flashback]

Another advantage of EU 261 - claims must be paid in some form of cash or legal tender; unless specifically by agreement with the customer, it may be offered in airline mileage or other credit.

The major disadvantage is that it can sometimes take months and a lot of stiff verbal ping-pong to effect a compensation payment.

Being offered airline mileage or other credit is often a way of squirming out of their obligations. Process is easy enough as you will see from The BA Compensation Thread [Beta]: Your guide to Regulation 261/2004 - FlyerTalk Forums

 

[Julesmac]

Cripes you blokes. I'm gobsmacked reading about delay repay......if you lived in Melbourne like me, you'd realise that all the train companies would immediately go broke!! The rail system p/s in just about any country in the world would beat the Vics. Let's not start on Myki....it's a funny conversation you two have started.

 

[Flashback]

Cripes you blokes. I'm gobsmacked reading about delay repay......if you lived in Melbourne like me, you'd realise that all the train companies would immediately go broke!! The rail system p/s in just about any country in the world would beat the Vics. Let's not start on Myki....it's a funny conversation you two have started.

Just think though - if such a system was in place, then you may not be in such a sorry state of affairs!

 

[Must...Fly!]

Cripes you blokes. I'm gobsmacked reading about delay repay......if you lived in Melbourne like me, you'd realise that all the train companies would immediately go broke!! The rail system p/s in just about any country in the world would beat the Vics. Let's not start on Myki....it's a funny conversation you two have started.

Not nearly as extensive/generous but sometihng. Performance - Compensation | Metro Trains

 

[blackcat20]

My sister just got engaged in France

 

[medhead]

I have to share this:

[video=youtube_share;GAJD3V8Bd34]http://youtu.be/GAJD3V8Bd34[/video]

Are you neo or something......

 

[Mal]

Did someone let the cat out of the bag too early?