Cripes you blokes. I'm gobsmacked reading about delay repay......if you lived in Melbourne like me, you'd realise that all the train companies would immediately go broke!! The rail system p/s in just about any country in the world would beat the Vics. Let's not start on Myki....it's a funny conversation you two have started.
Oh its an art form in the UK to get your delay repays... There are websites which track delayed trains and record them. Season ticket holders then claim on those delays (IMHO... That is dodgy). If I'm on a train and a delay starts happening.... Mentally I take a note, then keep track of it. I will claim 2 pounds back at times... Keep them honest.
But yeah the repayment system is good. You would be amazed at how it puts the right type of pressure on train operating companies and railway maintenance workers to get things running again.