I had some "Fun" with Qantas telephone sales the other day.,here's the story.
OH has been invited to a friends wedding in Sydney in May and decided to
fly up from ABX to SYD and back a week later,so
as she was at work asked me to book the flights for her.
Ok so I jump on the Qantas website ,found a good flight and booked the seat,payed with CC.All going swimmingly,received the E Ticket etc.Fine.
Until said OH gets home ,looks at the ticket and notices I had booked for
25 April not 25 May! AAARGHH,Oh well,thought I I'll just check the website again and see if there is much difference in the fare,then I'll ring QF and change it.
Imagine my surprise on checking the website to find seats for 25 May priced at $20.00 less than I had already paid.
Rang Qantas and after waiting in the queue for 23 minutes at 7.00 pm finally got through to someone and explained the situation and asked them to change the booking,I was fully expecting that I would be able to change the booking to the later date .,I was not expecting a reduction in the fare,although I thought I might have to pay a fee for the change but thought it would come out about even or maybe that I would be up for a few dollars.,however after having been placed on hold the agent came back and said yes they could change the date but I would have to pay the difference as the fare was HIGHER.I politely pointed out that the fare was actually lower for the date selected.
No Sir,said the agent,that can't be!my system is showing the fare is $100.00 higher,you must be mistaken! I told her that all I could go by was the QF website.oh well we dont use that so you will have to wear the increase.at this point I demanded to speak to a supervisor,who after verifying what I had said was correct offered to refund my original fare and re-ticket for the later date at the lower price.,which was a good outcome for me as the mistake was mine,I just didn't expect to be told I was seeing things!
All this took nearly 50 minutes on the phone,just goes to show that you should always make sure you are booking the correct date or you can get yourself in all sorts of bother!