Unable to link Complimentary lounge Invitation

[blackcat20]

I read somewhere that transfers had been turned off during school holidays, someone else might be able to confirm.

 

[Princess Fiona]

Hi All,

Is anyone else unable to transfer lounge invitations to others?

It's usually a simple process...but it's not working on both my laptop or phone.
I have multiple invitations, but the drop-down on the transfer section does not budge, and after submitting it simply returns to the same screen..

Your thoughts/suggestions appreciated..

Cheers

Seems to be suspended due to school holidays.

 

[SydneySwan]

Seems to be suspended due to school holidays.

It would be very easy for Qantas to put a message on the Complimentary Lounges page to confirm that transfers and linking are currently suspended and an indication when the suspension will be lifted.

Alternatively if it is because of an IT problem they could have a message to that effect.

This is just another example of Qantas general disdain for its customers.

 

[Princess Fiona]

It would be very easy for Qantas to put a message on the Complimentary Lounges page to confirm that transfers and linking are currently suspended and an indication when the suspension will be lifted.

Alternatively if it is because of an IT problem they could have a message to that effect.

This is just another example of Qantas general disdain for its customers.

Agreed.
I think this is what they regard as notice but it’s very poor.

 

[catinjapan]

Is anyone else currently having issues attempting to transfer Qantas Lounge invitations? I currently have a dozen and trying to transfer the two that will expire soonest (22 Oct and 23 Nov) to my mum's account, but when I select either and enter her details and hit submit, the form returns me to the same page without any confirmation that the invite has been transferred, and either of those invites remain in my list of invites. I have tried both Chrome and Firefox browsers and face the same issue.

I'd phone Qantas Customer Service, but last time I had an issue with linking lounge invites they person had no idea what they were and read out wording from the website. I knew more than them how they worked, so it was an utter waste of time.

 

[serfty]

Is anyone else currently having issues attempting to transfer Qantas Lounge invitations?

Your post has been moved to this thread to join others experiencing the problem.

 

[exceladdict]

Is anyone else currently having issues attempting to transfer Qantas Lounge invitations? I currently have a dozen and trying to transfer the two that will expire soonest (22 Oct and 23 Nov) to my mum's account, but when I select either and enter her details and hit submit, the form returns me to the same page without any confirmation that the invite has been transferred, and either of those invites remain in my list of invites. I have tried both Chrome and Firefox browsers and face the same issue.

I'd phone Qantas Customer Service, but last time I had an issue with linking lounge invites they person had no idea what they were and read out wording from the website. I knew more than them how they worked, so it was an utter waste of time.

Yes, as per earlier posts there appears to be something wrong with the web form, possibly the drop down selection box where you choose which past you want to transfer to someone else.

 

[Franky]

I have also had an ongoing issue for 2 months regarding using passes and no link option , all tweets have gone un answered , when I can get thru on a call I've been asked to sent a screenshot , I never get an email back

If my wife is Oneworld Sapphire and we are travelling on a NZ7696 flight number on QF metal can she still use the lounge ???
I have individual Club membership , can in take 2 x children in travelling on the same flight

That may be where the problem is. You mentioned Club membership, which I assume is the Qantas Club. Is there a difference between a 'Lounge' pass and a 'QF Club' pass? On a flight from SYD-PER a few days ago, I tried to use my own Lounge pass at the QF Business Lounge, and was denied entry. The staff member stated the QF Club was closed for the school holidays, but I was'nt asking for entry to the Club.

 

[SydneySwan]

If anyone notices that the linking / transferring options are working again, as a PSA can they post here?

 

[RnD]

If anyone notices that the linking / transferring options are working again, as a PSA can they post here?

I was told via a phone call that transfers would be active again as of the 18th, that is the end of the school holiday period.

 

[encryptededdy]

I wonder how many extra support calls have been generated because Qantas didn't just put message next to the pass transferring button, explaining why it's disabled. It also doesn't make any sense to disable it for "school holidays", since linking isn't enabled anyway.

Surely if you're trying to save call center time you would just put a simple little message on the webpage?

 

[NM]

I tried today to transfer two passes to my Son. Same issue everyone else is reporting.

So if this is indeed a suspension of the ability to transfer and/or link passes during school holiday period, I believe Qantas should be doing two things:

• Change the notice on the web site from "We may suspend ..." to "We have suspended ... until XXth July 2022" so that members can know the truth about why their attempted transfer failed.
• Extend all unused pass validity by the same number of days as the suspension is active.

 

[Xrayspice]

I was told via a phone call that transfers would be active again as of the 18th, that is the end of the school holiday period.

Must be lucky timing for me,a few weeks ago, I linked one for this Thursday.
Edit.: I booked Brisbane lounge, and it’s no longer school holidays there.

 

[downgraded]

I wonder how many extra support calls have been generated because Qantas didn't just put message next to the pass transferring button, explaining why it's disabled. It also doesn't make any sense to disable it for "school holidays", since linking isn't enabled anyway.

Surely if you're trying to save call center time you would just put a simple little message on the webpage?

Currently people shrug their shoulders, think there is an IT issue/ a local device issue, get annoyed and move on. Put it on the website and they open up the mass media hysteria (quite rightly).

 

[encryptededdy]

it on the website and they open up the mass media hysteria (quite rightly).

eh, they already have a message saying linking is not currently allowed

 

[cosi]

On the 28 June I was able to transfer a complimentary lounge to my son-in-law.

I took a screen shot of the transfer and the receipt confirming a successful transfer.

It did not appear in his app and even when he showed the screen shots to the Lounge staff at Mascot Domestic last Saturday morning, he was refused entry.

At 7am last Saturday he confirmed the airport was very quiet.

 

[Danger]

Once a pass is transferred to another member, what then? Does the member simply present at a lounge and say 'Hey, I've got a free pass. Where's the bar?' Or is something else required beforehand?

 

[Franky]

On the 28 June I was able to transfer a complimentary lounge to my son-in-law.

I took a screen shot of the transfer and the receipt confirming a successful transfer.

It did not appear in his app and even when he showed the screen shots to the Lounge staff at Mascot Domestic last Saturday morning, he was refused entry.

At 7am last Saturday he confirmed the airport was very quiet.

Same with us - waste of time talking to the lounge people…

 

[JoeyKangaroo]

The complimentary longue invitation Qantas provide is such a joke. If the lounge isn't busy, for some reason you have to stand around like an idiot and take a minute to find the email to show the staff even though you have linked it to your flight, god knows I could just photoshop one and they'd let me in no scanning or anything. If you aren't lucky and its full like it was back in April, sorry but the longue is full, but we won't be giving you that longue invitation back.

Best advice if you are using one is don't plan on getting into the longue, just hope for a lucky guess.

 

[NM]

Once a pass is transferred to another member, what then? Does the member simply present at a lounge and say 'Hey, I've got a free pass. Where's the bar?' Or is something else required beforehand?

They need to attach the pass to a flight segment booking. Then when they arrive at the lounge they scan their Boarding Pass and the system tells the lounge agent that the passenger should be admitted to the lounge.