Upgrade confirmed in morning, but cancelled on check-in

[MEL_Traveller]

Regardless of the "rights or wrongs" of this profit that QANTAS is making (and we can use the same argument for assisted booking fees for things you can't book yourself), it's currently a source of revenue (and profit) for QANTAS. Take that away, and either (a) shareholders get less money -or- (b) customers pay more.

Effectively this "ill-gotten" profit is subsidising current fares and shareholder returns. Take it way, and the subsidies also disappear.

If you disagree with this, then just simply explain who you think pays for extra costs (or loss of revenue) that a business incurs? My argument is that it's customers or shareholders. If not those two, then who?

and i don't have a problem with that per se - if it is backed up by a contract of carriage that says the airline will put you on another carrier if necessary to get you to your destination on time.

you can't tell your shareholders we are going to fill 380 economy seats on every a380 if you only have 371 seats in the cabin. you can try and sell the full 371 seats, and oversell to whatever extent you need to, but if you get it wrong... the extra 9 seats are not 'lost' revenue - it was never there to get revenue in the first place.

 

[sm2817]

Happened to my better half this morning. Booked on CBR-SYD-LAX-SFO with QF on 744.. Upgrade from premium Econ to Business confirmed (text and booking updated and points deducted) at 4pm day before travel. 0730am morning of travel, phone call from Qantas to advise change of aircraft from 4 to 3 class 744 and upgrade cancelled.. Just bad luck apparently and points have not been recredited (as yet) .. Absolute rubbish.

 

[MEL_Traveller]

Happened to my better half this morning. Booked on CBR-SYD-LAX-SFO with QF on 744.. Upgrade from premium Econ to Business confirmed (text and booking updated and points deducted) at 4pm day before travel. 0730am morning of travel, phone call from Qantas to advise change of aircraft from 4 to 3 class 744 and upgrade cancelled.. Just bad luck apparently and points have not been recredited (as yet) .. Absolute rubbish.

well - look on the bright side. The cash compensation qantas supposedly pays for downgrades is pretty much a joke according to their published table. So getting the points back in full is arguably a better and more valuable deal.

 

[Oneworldplus2]

Happened to my better half this morning. Booked on CBR-SYD-LAX-SFO with QF on 744.. Upgrade from premium Econ to Business confirmed (text and booking updated and points deducted) at 4pm day before travel. 0730am morning of travel, phone call from Qantas to advise change of aircraft from 4 to 3 class 744 and upgrade cancelled.. Just bad luck apparently and points have not been recredited (as yet) .. Absolute rubbish.

Well, to be fair, there was an aircraft swap. Stuff happens...

 

[straitman]

Happened to my better half this morning. Booked on CBR-SYD-LAX-SFO with QF on 744.. Upgrade from premium Econ to Business confirmed (text and booking updated and points deducted) at 4pm day before travel. 0730am morning of travel, phone call from Qantas to advise change of aircraft from 4 to 3 class 744 and upgrade cancelled.. Just bad luck apparently and points have not been recredited (as yet) .. Absolute rubbish.

sm2817,

I understand what you are saying but what do you expect them to do when they have a forced a/c change and the new a/c has less of your type of seats :?:

 

[mannej]

sm2817,

I understand what you are saying but what do you expect them to do when they have a forced a/c change and the new a/c has less of your type of seats :?:

Each of the 3 Class 747's have more J seats then the 4 class 747 config.

 

[sm2817]

Well, to be fair, there was an aircraft swap. Stuff happens...

It does mate, it sure does. Was merely pointing out another scenario where a downgrade has happened. And as the other forum member suggests, there would have been more J seats available on the new config aircraft.

 

[moa999]

Happened to my better half this morning. Booked on CBR-SYD-LAX-SFO with QF on 744.. Upgrade from premium Econ to Business confirmed (text and booking updated and points deducted) at 4pm day before travel. 0730am morning of travel, phone call from Qantas to advise change of aircraft from 4 to 3 class 744 and upgrade cancelled.. Just bad luck apparently and points have not been recredited (as yet) .. Absolute rubbish.

Also QF is still recovering its LAX operations from the minor incident, with lots of flights delayed etc, so may have had paying pax switching flights

 

[Oneworldplus2]

It does mate, it sure does. Was merely pointing out another scenario where a downgrade has happened. And as the other forum member suggests, there would have been more J seats available on the new config aircraft.

I agree.
Nothing worse than getting your hopes up for an upgrade, only to be denied. I've had it happen to me. Feels like the world is caving in on you...

 

[opusman]

At least you get to go back to Y+ and not Y.

 

[Reggie]

At least he was notified by phone before hand. Far worse to be denied (downgraded) at check-in or worse the gate or

 

[Princess Fiona]

Each of the 3 Class 747's have more J seats then the 4 class 747 config.

But doesn't the 4 class have 14 F seats sold as J therefore more J/F seats combined than the 3 class?

 

[djfuzz]

Hmm, that's very interesting - do they sell F on 744's any more? I would have thought that there would be a bit of J->F, Y+->J, Y->Y+ seat allocation for elites already happening there. In which case, a downgrade to a 3 class config would possibly make it easier for a points upgrade as noted above.
But anyway, obviously didn't happen that way.

A similar scenario happened for us on QF23 SYD-BKK a few days prior - I hadn't applied for a points upgrade as we had got J seats for Y+ on a non-refurbed 744, which was the sweet spot for us in those circumstances. As soon as I saw the a/c change to a refurb, I submitted for an upgrade and it was confirmed the day prior. On the other hand, when coming back on QF24, despite getting a Y+->J seat on a non-refurbed 3 class config, we were the only paying Y+ pax left in the cabin, as all others had been upgraded one way or the other to full, J and the cabin had been packed full of mostly lucky Y op-ups.

 

[Princess Fiona]

Hmm, that's very interesting - do they sell F on 744's any more? I would have thought that there would be a bit of J->F, Y+->J, Y->Y+ seat allocation for elites already happening there. In which case, a downgrade to a 3 class config would possibly make it easier for a points upgrade as noted above.
But anyway, obviously didn't happen that way.

A similar scenario happened for us on QF23 SYD-BKK a few days prior - I hadn't applied for a points upgrade as we had got J seats for Y+ on a non-refurbed 744, which was the sweet spot for us in those circumstances. As soon as I saw the a/c change to a refurb, I submitted for an upgrade and it was confirmed the day prior. On the other hand, when coming back on QF24, despite getting a Y+->J seat on a non-refurbed 3 class config, we were the only paying Y+ pax left in the cabin, as all others had been upgraded one way or the other to full, J and the cabin had been packed full of mostly lucky Y op-ups.

Presuming this is QF 107 they do not sell F on it. A 4 class being subbed for a 3 class means 66 J/F seats going to 58 or 56 J seats.
The seats in the old F cabin are available to select on booking.

 

[djfuzz]

Thanks Princess Fiona - of those 66J/F seats, I would have thought a number might be put aside for Y+ seating - does that still happen on 107/L8 as it did over summer on 23/24?

 

[phily]

I think Expedia had a system to check any changes happened on the booking, and will send out email notifications.
Such as flight time change, or in this case an upgrade.

I've been fortunate to have had a number of points upgrades on QFi, and every time my TA later tells me that he'd noticed that my upgrade came through. I expect that all TAs get notified of TA booked flights where the customer requests a points upgrade directly with QF.

 

[mannej]

But doesn't the 4 class have 14 F seats sold as J therefore more J/F seats combined than the 3 class?

Depends on the route and flight number really.

 

[Princess Fiona]

Depends on the route and flight number really.

QF 107 SYD-LAX as per the OP is sold as J

 

[Pushka]

At least now we know it happens we just won't get excited until we sit in the seats.

 

[drron]

Now it may just be this was very lucky.Now I dont know the status of sm2817 but just maybe on the 4 class bird that a Y+ pax would have been allocated a J seat anyway so all you would have got for the points would have been J catering instead of Y+ but the same seat type.
The reason for the substitution would seem pretty obvious with the LAX incident.