US Dividend Miles - Award Booking Questions and General Discussion

[d.diddy_13]

So a ticket includes all your flights not just your separate segments

 

[MEL_Traveller]

So a ticket includes all your flights not just your separate segments

all flights on the one ticket are connected. if USDM has issued an itinerary, even with multiple airlines, it's gonna be on one ticket.

miss any of those individual flights and the rest will all be cancelled, no reinstatement possible.

the only exception is where you miss a connection through no fault of your own, for example late arriving flight. then you will be re accommodated on another flight to reach your destination.

 

[robcuk]

So a friend is having dramas now with her honeymoon flights to Italy which are due to depart in five weeks! Here is the email she sent me describing the events

Booked tickets on 28 Aug
- A wk later I called Thai airways to confirm. They said it was cancelled.
Called Us Airways and they re-booked tickets. They were unsure why it was cancelled. Called Thai and they confirmed it was booked and picked seats together.
- checked today and Thai said there is no booking and it was cancelled in Sept
- US airmiles says it was cancelled due to a scheduled change but it was never re-booked
- they said mine had a schedule change as well but it was automatically re-booked

So her flights are all in business yet her husband to be has only one leg in business the remaining three are all in coach. She has rang thai who have confirmed there is no availability even though a dummy booking shows plenty of seats and USDM are obviously in a state of flux due to the change to oneworld. Hoping they can help when she calls back tomorrow!

Guess it shows that you should keep a regular eye on your bookings especially when TG are involved

 

[bigsleep55]

Guess it shows that you should keep a regular eye on your bookings especially when TG are involved

Oh wow, this has me worried. I've got four segments to/from the US with TG. Can I just call the reservations number to double check this?

 

[MEL_Traveller]

So a friend is having dramas now with her honeymoon flights to Italy which are due to depart in five weeks! Here is the email she sent me describing the events

Booked tickets on 28 Aug
- A wk later I called Thai airways to confirm. They said it was cancelled.
Called Us Airways and they re-booked tickets. They were unsure why it was cancelled. Called Thai and they confirmed it was booked and picked seats together.
- checked today and Thai said there is no booking and it was cancelled in Sept
- US airmiles says it was cancelled due to a scheduled change but it was never re-booked
- they said mine had a schedule change as well but it was automatically re-booked

So her flights are all in business yet her husband to be has only one leg in business the remaining three are all in coach. She has rang thai who have confirmed there is no availability even though a dummy booking shows plenty of seats and USDM are obviously in a state of flux due to the change to oneworld. Hoping they can help when she calls back tomorrow!

Guess it shows that you should keep a regular eye on your bookings especially when TG are involved

Oh wow, this has me worried. I've got four segments to/from the US with TG. Can I just call the reservations number to double check this?

this is unfortunate... and of course what I'm about to say is not going to help... but it has always been my advice on this thread to ring the airline after a USDM booking and specifically ask 'do you have a ticket number against this booking?'

being able to select seats, book the cook, or book any other amenity, or retrieve your booking (entering in the PNR) has never been a valid way to guarantee payment has been received.

The dummy booking will only show full revenue seats and is not an indicator of award availability... but had this been discovered earlier it might have been possible for TG to create some award inventory. But most probably too late now.

for bigsleep - just give thai a call, or now with their new booking system, log on and look for ticket numbers. Without those you just have a reservation. And a reservation will cancelled at some stage without payment

 

[bcworld]

for bigsleep - just give thai a call, or now with their new booking system, log on and look for ticket numbers. Without those you just have a reservation. And a reservation will cancelled at some stage without payment

In my recent experience, for TG bookings made via USDM the new system does not show the ticket numbers, neither does checkmytrip have them. I have 2 current bookings and both have no ticket numbers on TG MMB,

However I can take my ticket number from the US site and use it to successfully log on to TG's pre-order meal page. TG on the phone also confirm they have the tix.

 

[robcuk]

this is unfortunate... and of course what I'm about to say is not going to help... but it has always been my advice on this thread to ring the airline after a USDM booking and specifically ask 'do you have a ticket number against this booking?'

being able to select seats, book the cook, or book any other amenity, or retrieve your booking (entering in the PNR) has never been a valid way to guarantee payment has been received.

The dummy booking will only show full revenue seats and is not an indicator of award availability... but had this been discovered earlier it might have been possible for TG to create some award inventory. But most probably too late now.

for bigsleep - just give thai a call, or now with their new booking system, log on and look for ticket numbers. Without those you just have a reservation. And a reservation will cancelled at some stage without payment

Its not a great experience after the airline did confirm your booking and let you select seats. I don't think I have ever asked an airline for a ticket number after selecting seats and receiving a confirmation code but perhaps as you say this is what needs to be done to avoid this?

I do feel sorry for her as the newly weds will be sitting in different parts of the plane! Do you think Thai will be able to help nearer the time? Wait list her for an award seat to open up?

She has just rang USDM again and they have confirmed there is nothing open with the one world airlines.

 

[Masonic Phantom]

this is unfortunate... and of course what I'm about to say is not going to help... but it has always been my advice on this thread to ring the airline after a USDM booking and specifically ask 'do you have a ticket number against this booking?'

being able to select seats, book the cook, or book any other amenity, or retrieve your booking (entering in the PNR) has never been a valid way to guarantee payment has been received.

The dummy booking will only show full revenue seats and is not an indicator of award availability... but had this been discovered earlier it might have been possible for TG to create some award inventory. But most probably too late now.

for bigsleep - just give thai a call, or now with their new booking system, log on and look for ticket numbers. Without those you just have a reservation. And a reservation will cancelled at some stage without payment

MEL_Traveller,
Now you have me worried with Thai...I have a reservation code, numbers & letters & Thai said that is all I require, I had the same last year...have things Changed?
US Airways has a ticket Number of 14 numbers..... well should I be WORRIED???!!!

Cheers M.P.:shock:

 

[bcworld]

MEL_Traveller,
Now you have me worried with Thai...I have a reservation code, numbers & letters & Thai said that is all I require, I had the same last year...have things Changed?
US Airways has a ticket Number of 14 numbers..... well should I be WORRIED???!!!

Cheers M.P.:shock:

Nothing has changed. There have always been reservation numbers and there have always been ticket numbers.

When you look at your reservation on the TG website or checkmytrip the word 'confirmed' does not mean paid for...or in other words ticketed. A reservation could sit as confirmed for months without being ticketed...the operating airline might realise this at some point and simply cancel it. Obviously in the grand scheme of things this is quite rare but sometimes it seems the ticket numbers don't get successfully transmitted to one or more of the operating carriers for an itinerary.

As has been said many times before...many carriers allow management of a 'confirmed' itinerary...seat selection, meals etc...even in advance of it being ticketed...so seats selection etc have never been a means to declare a booking healthy.

 

[robcuk]

Regarding my friends dilemma - does anyone have any suggestions other than keeping in touch with USDM/TG regarding availability opening up? Im not sure if USDM can re-ticket the award booking anymore with TG even if it did open up?

Thanks in advance guys.

 

[MEL_Traveller]

is there a new thread anywhere for USDM post merger?

 

[bcworld]

By the way, I had a look at the TG pre order meals thread on FT last night and since Feb lots of people HAVE been presented with the Vegetarian Hindu meal in F & J when they expect something else from the pre-order menu...so it is definitely happening!

 

[Alanslegal]

By the way, I had a look at the TG pre order meals thread on FT last night and since Feb lots of people HAVE been presented with the Vegetarian Hindu meal in F & J when they expect something else from the pre-order menu...so it is definitely happening!

I flew on the 29/3 HKG-BKK-SYD and my prebooked meals changed to Vegetarian Hindu somehow. For some reason I logged onto the computer the day prior, saw the V.H meals and quickly changed them. My newly chosen meals were onboard.

 

[anat0l]

is there a new thread anywhere for USDM post merger?

Do we really need a new thread? The thread title here doesn't make mention of which alliance.

Unless you wish to separate the content pertaining to redemptions (with the new alliance) against cleaning up any mess or success stories (from the old alliance).


Looks like One Mile At A Time @ BoardingArea has successfully held some reservations - probably could pull the trigger on it if he wanted (but as always no guarantee it would ticket, though it has been to rates desk). So for what we can see, oneworld redemptions on US Airways is up.

Almost every oneworld FFP also has published new tables for earn on US Airways.

To corrupt a famous phrase (also corrupted) by Marie Antoinette, "Let us all eat hats".

 

[burmans]

Do we really need a new thread?

Given there is a fair bit of change in partners, how you look for awards etc. I think it is worth a new thread. Same for success stories really, *A success stories not that useful to us anymore.

 

[bcworld]

Given there is a fair bit of change in partners, how you look for awards etc. I think it is worth a new thread. Same for success stories really, *A success stories not that useful to us anymore.

There already is a successful OneWorld booking with USDM thread.

http://www.australianfrequentflyer....-miles/us-dividend-miles-post-your-59020.html

 

[anat0l]

Given there is a fair bit of change in partners, how you look for awards etc. I think it is worth a new thread. Same for success stories really, *A success stories not that useful to us anymore.

Well, someone want to do the honours, then?

It's not that *A success stories are useful now - they aren't, except to reflect on what was done, and many follow ups are posted there anyway. Though most will just read the latest posts anyway, and the same as this thread; we never centralised the key information on how to book *A with US, let alone now oneworld with US. Most end up just asking the same new questions or newest advice.

 

[smit0847]

Im predicting MH will be the new TG - their availability is looking excellent.

 

[Beta4Me]

Im predicting MH will be the new TG - their availability is looking excellent.

Or the fact that they have a plane that's disappeared and few want to fly them...

 

[dk4]

Do we really need a new thread? The thread title here doesn't make mention of which alliance.

Over 200 pages, of what is now largely irrelevant star alliance booking questions, to scan through before asking a oneworld/other partners question:!:

Well, someone want to do the honours, then?

Why don't you take them?

IMO this thread should probably be locked up.