Ok thanks, I'll leave till tomorrow to look again and then pay for it. Did you get your flights back?
What's worse...
Feeding the agent the flights you want and then being put on hold for the desk....
Or
Having the agent trying to construct an itinerary MEL - GUM and refusing to take previously fed flights.
Ugh.
Eventually but took 4 calls for it to finally happen.
Call one. 2220 AEST & told Agent A in Winston-Salem NC that for some reason my pnr had been cancelled but SO's hadn't. She rebooked my flights but couldn't get GUM/NRT/PEK/BKK all on 09 March so I asked if we could keep the GUM/NRT on 09 Mar then fly NRT/PEK/BKK on 10 Mar instead which was okay.
I asked if I could quickly double check online once she'd ended transaction (to avoid simultaneous changes to the pnr) & all my flight & dates looked good. She then went & amended SO's pnr to match my dates then when I checked his booking I noticed that suddenly the BR flights BNE/GUM/CTS that had been in the pnr 10 minutes before were suddenly missing.
When I told her that the said that "the flights must've been cancelled because it's coming up as an illegal itinerary" & I'm thinking "no, that's the response you're getting when you're trying to end transaction when there's a massive surface sector between BNE & CTS after you inadvertently cancelled the BNE/TPE/CTS flights". :evil:
Anyway they were all reinstated & she put me on hold while she went to calculate the taxes. I'd been on hold for ages when I looked at the Skype session on my phone & the call had ended abnout 2300 so as it was now 2330, for the last 30 mins I'd been listening to fresh air.
Call two. Called back & spoke to Agent B again in Winston Salem & explained that I had to bookings all set to go that I wanted to pay for & ticket. Gave her SO's pnr & she asked which US DM account points were to come out of. Gave her the number & she put me on hold & said won't be a moment.
Instead of the silence you get when you are 'on hold' I got all the various US DM promo spiels & I worked out I'd been flick passed back into the reservations queue again. Obviously too hard basket for Agent B.
Call three. Well technically still call 2 but Agent C in Phoenix AZ answers the phone & I explained what had transpired & she apologised & said she could only handle USA & Canada bookings to she would have to transfer me to the international section. My patience was being tested to the max as it was after midnight by now & I had to get up at 0330 to get ready for work.
Call four. Again still technically call 2 but now Agent D (Zanie) in Phoenix AZ who does the international award bookings. She was super efficient, said that it would be 30K points each plus USD191.80 taxes & booking fee USD50.00 so total of USD241.80 pp. Didn't even refer to the rates desk, took payment, & tickets have now been issued & made it all so easy. All done finally by 0030.
So initially a bit of a hassle but looking on the bright side, if I hadn't got the runaround I might've ended up with someone else who went off to the rates desk & canned the whole itinerary. I'm thinking that's possibly how my booking got cancelled in the first place. My pnr was the 2nd booking made & the one they would've had on the screen when they initially referred to the rates desk & were told it was over on mileage even though I'd told them to still hold it in the meantime & we'd re do some of the flights.