Velocity Frequent Flyer Status Match Promotion - Closed 30 Sep 11

[ozmille]

Can't log in to my velocity account at the moment... who knows, might be ViP before the weekend

 

[Pushka]

...wondering if they are processing platinums first? Anyone got anything else matched yet?

Yup, I got matched for silver yesterday (via email confirmation). My hubby, who is gold QFF, applied within 5 minutes of me and hasnt received any email confirming the match.

For Info, we both applied via email, the day the announcement was made. We both received immediate 'acknowledgement emails'.

OK, so I just logged into my Husbands Account and he is GOLD! He hasnt received the email yet.

I suggest everyone logs in to see if they have been matched, but not advised!

 

[samh004]

I have also yet to receive any email concerning the match (going for an extension as it'll expire in a month anyway), as have my mum, dad and sister, going for silver, platinum and silver. I'm not too worried over the length of time it takes though.

Know a friend who was matched to Silver the other day, then had to break the bad news to him that his flight MEL-BNE-DPS wasn't worth the SC he thought it was. But pays to know the rules.




 

[Pushka]

I have also yet to receive any email concerning the match

Like I mentioned above, log into your account. Hubby has been matched to gold but he hasnt received any notice about it.

 

[samh004]

Like I mentioned above, log into your account. Hubby has been matched to gold but he hasnt received any notice about it.

Oh, I have lol. I'm just saying I haven't been matched as yet. Check my account every night. No dice yet.




 

[Alanslegal]

for those near Westfields Sydney City , you can go to level 3 and get your status match there

 

[codash1099]

Like I mentioned above, log into your account. Hubby has been matched to gold but he hasnt received any notice about it.

Thanks for the tip. Logged into mine and Plat status has been matched without any other notification.

 

[LiamR]

For what it's worth. I haven't recieved any email saying Welcome to Platinum, even after earning it.

It does display on my account however. Didn't display on my boarding pass this morning, and I couldn't be bothered getting a re-print at 6am. I'll see what happens on my flight home tonight.

 

[connieguy]

For what it's worth. I haven't recieved any email saying Welcome to Platinum, even after earning it.

It does display on my account however. Didn't display on my boarding pass this morning, and I couldn't be bothered getting a re-print at 6am. I'll see what happens on my flight home tonight.

Congrats on earning VA WP the butt in the seat way. Give us time and the rest of us VA WP comps will do likewise. To be sure, to be sure.

 

[QF WP]

Nicely done Homer .

I handed over my CX Marco Polo Diamond card in the SYD lounge on Saturday, they looked up a list and handed me back a temporary Velocity Platinum card and baggage tag (plus took a photocopy of my MCP Diamond, noted my Velocity number, etc). They said that the form is sent off to Velocity at the end of each day. My online status was showing as “Gold” all week (my previous level) until yesterday when it changed to Platinum.

From my reading and recollection, it would seem that their back office processing for accounts is currently running at about a week from request. Not knowing how they had geared up for the possible influx of status match request, one would hope that whilst they have 1 email address, they have multiple people processing. I think we can all accept that it is somewhat of a manual process due to the additional information needed.

They have a number of different streams, each with it's own issues:

1. Brand new member, status match from QF
2. Brand new member, status match from overseas FF program
3. Existing member, status upgrade from QF
4. Existing member, status upgrade from overseas FF program

There is a further permutations for each of those - whether online, or in Lounge/booth/HO (anyone dropped into their head office to process - I doubt many?)

For any of these where it is QFF card, because of Virgin's knowledge and acceptance, they should be straight through processing (minimal time taken to check card details, Expiry, additional information supplied).

However, for overseas FF's, they may want to qualify/confirm at what level the match should be done (obviously Oneworld status makes some of them more easily processed). However, those uncommon programs that are stand alone or other Alliances, will add time required to confirm program status levels and make a recommendation to management, unless decision vests with the processors with little or no input from Velocity Program team execs.

Has anybody who lodged their request on Thursday last week (regardless of where/how), not got the confirmation email and updated account details? I'd be surprised...

Mine was lodged online as number 1 above on 25th 1.53pm, new account updated from Red to Gold after 5pm 31st (last time I checked) and confimatory email received 1 Sept 4pm.

 

[futaris]

Has anybody who lodged their request on Thursday last week (regardless of where/how), not got the confirmation email and updated account details? I'd be surprised...

I lodged on 25th 12:14pm. Existing member matching from overseas program (AAdvantage and Asiana). I have not got the confirmation email or updated account details.

 

[simongr]

Easy to make a bag tag:

View attachment 3650

Off topic - where did you get the ties to attch your bag tags? The metal ones - they look much better and easier to use than the plastic ones.

 

[LiamR]

Off topic - where did you get the ties to attch your bag tags? The metal ones - they look much better and easier to use than the plastic ones.

Those are the ones VA give you with the new Velocity Baggage tags. Very nice.

 

[Stuser]

Has anybody who lodged their request on Thursday last week (regardless of where/how), not got the confirmation email and updated account details? I'd be surprised...

Mine was lodged online as number 1 above on 25th 1.53pm, new account updated from Red to Gold after 5pm 31st (last time I checked) and confimatory email received 1 Sept 4pm.

I lodged online on the 25th at 611pm. Existing member. NOT got the new status.

You suitably surprised now?? :shock:

 

[QF WP]

It doesn't surprise me about futaris's situation (as overseas) but yes, I am about yours Stuser, you were only a couple of hours behind me. Your turn today at worst

 

[LiamR]

It doesn't surprise me about futaris's situation (as overseas) but yes, I am about yours Stuser, you were only a couple of hours behind me.

The whole thing to me seems to have no logical order.

 

[markis10]

If the status match inbox was my inbox was mine, I would be going for the low hanging fruit!

 

[serfty]

I lodged mine around 5pm last Friday 26th at the MEL lounge (Hi Keith).

Nothing yet, although I do have the DJ WP temp card, luggage tag and metal cable.

 

[Stuser]

Stuser seems to have no logical order.

yeah, you're right....

them's the breaks

 

[maninblack]

It doesn't surprise me about futaris's situation (as overseas) but yes, I am about yours Stuser, you were only a couple of hours behind me. Your turn today at worst

What diff does "overseas" make?