I haven't been able to book my own reward seat online for ages now. The website let me select a flight, add my velocity number, adds my details and then... error - the website report that information is missing. I have checked all the requirement, text boxes, phone numbers etc. completed everything, however website keeps refusing to accept the details. This means you that one has to call the call centre. I know they are helpful etc. but I think that booking by phone (I am a visual person) is not as efficient as booking via the internet. It usually takes ages and mistakes are easily made with dates/times etc. Especially in my case (visual preference for numbers/dates etc.). No matter how many suggestions I have forward to Virgin it is still not working. It is just taking so much time to book a reward flight. Once again: not complaining about the help one receives when calling to book a reward flight.
I am a platinum member and prefer to arrange these things myself.
I haven't been able to book my own reward seat online for ages now. The website let me select a flight, add my velocity number, adds my details and then... error - the website report that information is missing. I have checked all the requirement, text boxes, phone numbers etc. completed everything, however website keeps refusing to accept the details. This means you that one has to call the call centre. I know they are helpful etc. but I think that booking by phone (I am a visual person) is not as efficient as booking via the internet. It usually takes ages and mistakes are easily made with dates/times etc. Especially in my case (visual preference for numbers/dates etc.). No matter how many suggestions I have forward to Virgin it is still not working. It is just taking so much time to book a reward flight. Once again: not complaining about the help one receives when calling to book a reward flight.
I am a platinum member and prefer to arrange these things myself.
It is getting a bit tedious now...
It is getting a bit tedious now.. I hate how price options are hidden and so random and the login is so inconstant. You would have though they would have fixed it by now.. I would hate to think how much it has cost them in lost sales revenue..
My point exactly - I am amazed share holders are not standing out side the Bowen Hills H.Q. front door with pitch forks in hand...
My point exactly - I am amazed share holders are not standing out side the Bowen Hills H.Q. front door with pitch forks in hand - the revenue going out the door would be very very disturbing !!!!!
Now I know I don't have any current VA bookings but do an AirNZ booking with my velocity number attached. Is this normal behaviour? Are people with no current bookings able to log in to my bookings?
..which have made life much easier for travel agents...and as a result their organisation's business with VA has increased hugely.
I can't check this as I have bookings - but in theory, it should let you log in regardless of whether you have bookings or not. I very much doubt the NZ booking would show up, seeing as it's a partner booking.
I can't for the life of me understand why VA would want to piss off that retail customer base and just say "oh well, we've got more GDS business now, that'll do".
Hardly...go try using the Asiana website! :shock:It is the worst website in the entire world of air travel
How JB and the senior management can have this go on so long is beyond mind boggling.
I have a problem with the fact they don't believe they have a problem!
AFF Supporters can remove this and all advertisements
That is funny - I wonder if they have bothered to look at their own corporate Facebook page?????