Velocity/Virgin websites are RUBBISH

[drewbles]

Dear mods: can you please change the name if this thread-it is rude to virgin. The a380 disaster reconfig thread title was changed(personally I don't like due to loss of 2 j toilets and banging from galley but that's not relevant here)

But it's 100% True. They are rubbish. I fly VA pretty much exclusively domestic these days, and I still agree with the title!

 

[RooFlyer]

Doing 4 sectors on VA tomorrow. As a presently irregular user of VA, I've avoided most of the website etc fiasco, so will see how the hard product is standing up.

Please report

<snip>

Here:

http://www.australianfrequentflyer.com.au/community/virgin-australia-velocity/report-2-random-upgraded-sectors-51082.html

 

[lovestotravel]

Unfortunately this request could not be processed.

STILL

Before people ask why I care I want to book some reward seats for next year

 

[jmphoto]

Unfortunately this request could not be processed.

STILL

Before people ask why I care I want to book some reward seats for next year

I'm copping the same error - trying to keep my better half at SG, and can't book.

 

[toowongman]

*sigh* still not working



bookings are a bit wacky as well...

 

[QF WP]

Okay, I don't know what they did, but I want them not to change a thing...I'm back in (with my original password intact).

[h=3]Account details[/h][TABLE="width: 513"]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Membership name[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]LINDSAY WILSON[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: transparent"]Membership number[/TH]
[TD="class: accountRightCell, bgcolor: transparent, align: right"]xx_000xx_x[/TD]
[/TR]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Member since[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]25 Aug 2011[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: transparent"]Membership level[/TH]
[TD="class: accountRightCell, bgcolor: transparent, align: right"]Platinum[/TD]
[/TR]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Points balance[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]18,471[/TD]
[/TR]
[/TABLE]

[h=3]Maintain PlatinumFind out more[/h][TABLE="width: 513"]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Review Date[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]07 Feb 2014[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: transparent"]Status Credits earned since 07 Feb 2013[SUP]1[/SUP]
[/TH]
[TD="class: accountRightCell, bgcolor: transparent, colspan: 2, align: right"]530[/TD]
[/TR]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Additional Status Credits required to maintain Platinum by 07 Feb 2014
[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]270[/TD]
[/TR]
[/TABLE]

Damn, I had this really good email in my head that I was preparing to write this afternoon, when I got some down time.

 

[toowongman]

Okay, I don't know what they did, but I want them not to change a thing...I'm back in
Damn, I had this really good email in my head that I was preparing to write this afternoon, when I got some down time.

Just save it in your drafts for next time.

 

[RooFlyer]

Damn, I had this really good email in my head that I was preparing to write this afternoon, when I got some down time.

What's that definition of frustration? When Your hands are unable to carry out the wishes of the brain to beat the living **** out of someone/thing?

 

[QF WP]

Just save it in your drafts for next time.

I have - I'm not confident enough to delete it and think the issue has gone away (it's on my iPad under Notes)

What's that definition of frustration? When Your hands are unable to carry out the wishes of the brain to beat the living **** out of someone/thing?

Exactly - couldn't have expressed my feeling any better. Like unrequited love, I have this pent up emotion that I'll have to take out on the television tonight...mellowed perhaps by a good epiQure wine

 

[bcworld]

Trying to set up family pooling before some flights tomorrow.

Error retrieving the customer 2xx_xx_xx_. Please check the number and try again.

Sigh. There is nothing wrong with the number. Anyone know if this can be done over the phone?

 

[anat0l]

Anyone know if this can be done over the phone?

I would've thought anything can, especially if you are a VA Platinum. Give it a go, why not...

 

[bcworld]

Trying to set up family pooling before some flights tomorrow.

Error retrieving the customer 2xx_xx_xx_. Please check the number and try again.

Sigh. There is nothing wrong with the number. Anyone know if this can be done over the phone?

Now trying to retro claim for those flights (Velocity number not added for second passenger due to known and longstanding issue with 2-4-1 bookings) and getting:

Sigh. Again.

 

[grubbidok]

Now trying to retro claim for those flights (Velocity number not added for second passenger due to known and longstanding issue with 2-4-1 bookings) and getting:

Sigh. Again.

I had the exact same problem and error message. I emailed gold@... (with scanned BPs) and they manually fixed it within 24 hours. The system does seem a bit dicky since the upgrade, I'm noticing it sometimes takes a few times to let me log in too.

 

[QF WP]

I'm not ready to log in and check, lest it throw me back to the wolves. Think happy thoughts

 

[james4321]

I had the exact same problem and error message. I emailed gold@... (with scanned BPs) and they manually fixed it within 24 hours. The system does seem a bit dicky since the upgrade, I'm noticing it sometimes takes a few times to let me log in too.

Same problem - scanned boarding pass sent to Velocity 2 weeks ago ...... still waiting ..... waiting ....waiting .......

 

[Deleted member 29185]

I'm not ready to log in and check, lest it throw me back to the wolves. Think happy thoughts

Is this LW sitting cross-legged in the corner of the room chanting "Oṃmm, ommm, śānti śānti śānti, ommm, ommm" (the Buddah peace mantra)?

 

[anat0l]

Is this LW sitting cross-legged in the corner of the room chanting "Oṃmm, ommm, śānti śānti śānti, ommm, ommm" (the Buddah peace mantra)?

Better than curled up in the middle of the room in the foetal position sucking on one's thumb.

 

[QF WP]

I can see the onlyreason for continuing flying with VA after I re-qual is if i was close enough to get Partner Gold. I don't really pay attention to what that level is...1,500 rolling??

Hi LINDSAY

Points Balance:18,471

My Statuslatinum

Status Credit Balance:1,380


With a BNE/MEL return in J next week and BNE/SYD return in Y (paid ) I might get close.

Now time to save up the points again anyway - after 30 June the fun stops.

Plus I have QF Gold status to re-qual, only 80 SC's after 4 months and $1,250 is vouchers to spend.

 

[Deleted member 29185]

I can see the onlyreason for continuing flying with VA after I re-qual is if i was close enough to get Partner Gold. I don't really pay attention to what that level is...1,500 rolling??

I think you're there LW. 800 for your plat requal and then 500 more for partner gold = 1300SCs.

Phone them ASAP!

 

[QF WP]

No, I don't think so - but I can't find anything that describes it (like you did) in the T&C's.

I only qualified for Plat (first time) in mid-Jan @1k SC's. I have done 650 SC's since then (some some have understandably dropped off). I would have thought that an additional 500 SC's (rolling) might get me there - but frustrated that I can't be certain.

MEL trip will get me 120 SC's and SYD 20. So this gets me close. A trip (to be planned) to PER in July would push me over, so long as no SC's drop off. Maybe I give VA one way and QF the other....decisions, decisions

[h=3]Maintain PlatinumFind out more[/h][TABLE="width: 513"]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Review Date[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]07 Feb 2014[/TD]
[/TR]
[TR="bgcolor: transparent"]
[TH="bgcolor: transparent"]Status Credits earned since 07 Feb 2013[SUP]1[/SUP]
[/TH]
[TD="class: accountRightCell, bgcolor: transparent, colspan: 2, align: right"]650[/TD]
[/TR]
[TR="class: alt, bgcolor: transparent"]
[TH="bgcolor: #E9E9E9"]Additional Status Credits required to maintain Platinum by 07 Feb 2014
[/TH]
[TD="class: accountRightCell, bgcolor: #E9E9E9, align: right"]150[/TD]
[/TR]
[/TABLE]