Velocity/Virgin websites are RUBBISH

[andye]

I have been unable to logon for the last 3 days. Gold call-centre unable to either. No problems with accounts of other family members. Has been 'escalated'

 

[kevrosmith]

I've been able to log onto my account today. It's working again for me.

 

[andye]

I'm back up and running again too. The flybuys transfers (from me and mstr andye1) when it was down credited fine.
Curiously, I found that when I was locked out I could still do award seaches on the VA site (and it showed an up to date points number)-just no other functions

 

[bean]

Along the theme of Virgin websites being rubbish-their whole IT are questionable as do they have any idea how dam frustrating it is to get an email such as happy hour with a link to 'find flights' only to get a stupid pop up asking if I'm on the mailing list. Really....really.....get an email due to being on a mailing list to be asked if I want to join the mailing list...really?

 

[Grimace1]

I can confirm that the issue is resolved for me too, I do wonder what caused all this to begin with as not everyone had the problem we had.

 

[Jurahn]

As I've mentioned previously on this thread (and this one http://www.australianfrequentflyer....ty/virgin-issues-had-buy-another-78070-6.html), there's been ongoing "system" issues with my booking to the US next year, so wondering whether anyone else is currently experiencing anything similar. Booked through VA, itinerary has two US domestic sectors operated by Delta - one of those flights has been changed once (departure time only), the other sector has had four flight number & time changes. Each time the flights have been changed, and especially when the e-ticket has been reissued (now on the third version), the changes and replacement e-ticket number do not update on Delta's system, and the information has had to be "pushed across" manually by the VA Operations Team.

The VA reps on this forum have been fantastic at getting this sorted for me each time, but it's getting extremely frustrating for me (and probably annoying for them - "oh no, it's her again" LOL) that each time there's a flight number/e-ticket change, I have to chase it up to make sure the booking is reflected correctly in Delta's system, otherwise I'll end up in the same situation as cssaus in the other thread I've mentioned (this post http://www.australianfrequentflyer....issues-had-buy-another-78070.html#post1505288). I'm currently waiting to see whether the most recent e-ticket reissue (yesterday) goes across to Delta, it hasn't so far and searching with the new e-ticket number brings up "no booking found". Will give it a couple of days in case there's been a delay with the Thanksgiving holiday etc.

Why are these changes, re-issue of e-tickets etc not going across between the two systems? Is it just I've been unlucky and the IT system is going to keep throwing a hissy when my itinerary changes, or are any other AFFers currently finding this as well, in particular with Delta flights booked as VA codeshares?

(Sorry for the vent, but it's an ongoing annoyance that I could REALLY do without at the moment.)

 

[rfc4eva]

Im trying to book LAX-MEL on Sep 3rd,Business reward clearly is available and I go through all the steps and click on purchase seat and it says the seat is no longer available.Been like that for days so I call up the call centre and they say there isnt even 1 seat available.This is also the same foe Sep 10.

 

[Jurahn]

As I've mentioned previously on this thread (and this one http://www.australianfrequentflyer....ty/virgin-issues-had-buy-another-78070-6.html), there's been ongoing "system" issues with my booking to the US next year, so wondering whether anyone else is currently experiencing anything similar. Booked through VA, itinerary has two US domestic sectors operated by Delta - one of those flights has been changed once (departure time only), the other sector has had four flight number & time changes. Each time the flights have been changed, and especially when the e-ticket has been reissued (now on the third version), the changes and replacement e-ticket number do not update on Delta's system, and the information has had to be "pushed across" manually by the VA Operations Team.

The VA reps on this forum have been fantastic at getting this sorted for me each time, but it's getting extremely frustrating for me (and probably annoying for them - "oh no, it's her again" LOL) that each time there's a flight number/e-ticket change, I have to chase it up to make sure the booking is reflected correctly in Delta's system, otherwise I'll end up in the same situation as cssaus in the other thread I've mentioned (this post http://www.australianfrequentflyer....issues-had-buy-another-78070.html#post1505288). I'm currently waiting to see whether the most recent e-ticket reissue (yesterday) goes across to Delta, it hasn't so far and searching with the new e-ticket number brings up "no booking found". Will give it a couple of days in case there's been a delay with the Thanksgiving holiday etc.

Why are these changes, re-issue of e-tickets etc not going across between the two systems? Is it just I've been unlucky and the IT system is going to keep throwing a hissy when my itinerary changes, or are any other AFFers currently finding this as well, in particular with Delta flights booked as VA codeshares?

(Sorry for the vent, but it's an ongoing annoyance that I could REALLY do without at the moment.)

And now the booking is completely stuffed up again. Can't access my reservation via VA's website ("booking not found"), Tripcase is showing two LAX-SEA flights on the same day (the one I was shifted to with the third flight change AND the fourth flight change which is the flight the VA Premium desk moved me to after I rang them on Friday), also checked the Delta site and it's showing the third flight change and the previous e-ticket number, not the reissued e-ticket, together with messages about "schedule changes may cause you to miss your connecting flight, please contact your local office" etc etc. This is a repeat of what happened the first time there was a change to this itinerary, multiple flights showing up for the same day, suddenly unable to access the booking, etc - I'm tearing my hair out, this is absolutely ridiculous.

 

[QF WP]

You need to get a screenshot where it is showing available and email to them, so they can see the inconsistency and get it fixed

Im trying to book LAX-MEL on Sep 3rd,Business reward clearly is available and I go through all the steps and click on purchase seat and it says the seat is no longer available.Been like that for days so I call up the call centre and they say there isnt even 1 seat available.This is also the same foe Sep 10.

 

[Milefest]

Had a terrible experience booking NZ flights the other night. Every time I selected the fare I wanted, an error displayed saying that fare was no longer available. It was available on other third party booking sites, not sure what kept happening, tried on multiple browsers.

 

[rfc4eva]

What would be the best email adress to get in touch with them?

You need to get a screenshot where it is showing available and email to them, so they can see the inconsistency and get it fixed

 

[QF WP]

I'd use this link: https://www.velocityfrequentflyer.com/content/Info/ComplaintsHandlingProcess/

 

[AustraliaPoochie]

The website is on the blink again.
Neither Chrome or Firefox wants to open the Velocity FF website.

 

[rfc4eva]

I tried several times last night to book lax-bri-mel and it kept saying error no longer available even though I could select seats and go to purchase them.then I tried lax-bring and it worked 1st time.I'm quite annoyed now I have to book 2 seperate seat s and instead of an extra 2k it's going to cost me around 30k and it's not even business. Class

 

[ajobbins]

Not sure if this has been discussed already, but I don't want to look back through 108 pages of discussion - but how is it now nearly 2017 and VA still don't have an Android app for your Velocity account??

 

[anat0l]

Not sure if this has been discussed already, but I don't want to look back through 108 pages of discussion - but how is it now nearly 2017 and VA still don't have an Android app for your Velocity account??

Try getting one app correct at a time?

Android devices aren't cool, hip and funky so VA - of its image - don't want to associate with that?

I don't know - help me out here.

 

[deepblerg]

Not sure if this has been discussed already, but I don't want to look back through 108 pages of discussion - but how is it now nearly 2017 and VA still don't have an Android app for your Velocity account??

Yeh I just can't understand why they aren't prioritising their customer's digital experience. Android is now the dominant phone OS and the perception that business people only use iOS has changed dramatically in the last year or two.

Even at the very least, a responsive mobile website is needed for VFF. Just getting the basics right is step one.

 

[serfty]

I tried several times last night to book lax-bri-mel and it kept saying error no longer available even though I could select seats and go to purchase them.then I tried lax-bring and it worked 1st time.I'm quite annoyed now I have to book 2 seperate seat s and instead of an extra 2k it's going to cost me around 30k and it's not even business. Class

On the off chance you were trying to book at 330 days, you can't do LAX-zSYD/BNE-MEL as the xSYD/BNE-MEL segment is still at 332 days.

What you may be able to do now is call and have the MEL segment added to you booking at the cost a few more points or $$$ in +++; hopefully they would waive the $60 fee due to the web site error.

 

[jbman]

Had to call VA to choose seats on a return flight. It would let me choose all the seats for the return then after processing it would only show one seat had been chosen and the rest had no selection made. After calling they were able to manually select the same seats I had been trying on the website and they have now stuck in place.

 

[Warks]

Tried booking a car as part of my flight booking today. When I went to more options all other providers disappeared and only Thrifty was left. I tried going back and forth to make Hertz and Europcar reappear but all that happened was the prices on the Thrifty cars went up about 10%! I cancelled that part to look at booking a hotel and then found there were no accommodation offers at all. Something is up.