Ways that hotels annoy guests

[blackcat20]

Big fluffy feather pillows that flatten out like a pancake the minute you put your head on them. Might as well sleep without one...

 

[Ade]

I personally LOATHE shower curtains and have not had one in any house since I was a uni student. Needless to say if there was one in a hotel I would run. Everyone is different but - for me- they don’t protect from flooding and I just don't think they can be cleaned well enough. You know… body bits stick to them. It’s me not you!

I had a bad experience once with a shower curtain. I was staying in a decent motel in the QLD. It was not a * property by any means, but a good enough place to rest for the night before we continued on our way. The motel had shower curtains in the bathroom. BOY! were those curtains were dirty! I went to take a shower after a rather long day and immediately skipped out, got dressed and went straight to reception. Politely asked if they could remove the curtain as it was filthy and had weird blackish-green bits at the bottom, which I later on, with help from Google found out to be mould or a kind of mould. The person at the reception did not understand me at first. They kept asking if the curtain rod or the curtain has come off. I said "nah nah, the curtain is super dirty, so can someone please have it removed, or move me to a different room please". Later the reception person came to the room to take a look at what I meant and realised what needs to be done. The curtain was removed within the next 10 mins or so.

 

[Ade]

flatten out like a pancake

This! was staying at a property in ADL. They had 4 pillows on the bed. It was a Queen room or similar. I had to stack 3 pillows to get the required height in the end. The pillows by themselves were fluffy and looked big. But the moment you lay on them, goes whoosh flat and it felt like my head was hitting the mattress. So had to stack 3 in the end, but woke up with a neck pain in the morning. Seems like no winning with this.

 

[NamarrgonFlyer]

Front desk asking if you've stayed with them before...

Why? They're just checking if they need to give you a long or short spiel about the property.

 

[Daver6]

Why? They're just checking if they need to give you a long or short spiel about the property.

The point is they should have the info in their system.

 

[JackMiles]

one which tells you at (say) 9am that your room is ready but since check-in is 3pm then it will be $30 per hour to check-in before then (I'm looking at you QT Perth).

That is effed up. Amazing how often hospo operations do not seem to understand the value of goodwill.

 

[TheRealTMA]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

 

[RooFlyer]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

You could tuck a card into most phone cases?

 

[TheRealTMA]

You could tuck a card into most phone cases?

Never surrender!

 

[VPS]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

And hire Car companies are the same. When I checked into a hotel in Melbourne last year the Hotel was adamant that the guy in front of me had to have a physical card and he said well I don’t. I don’t carry them any more. In the end they accepted it.

 

[Himeno]

That is effed up. Amazing how often hospo operations do not seem to understand the value of goodwill.

I was shocked when they gave me a key and let me up to the room when I checked in to a hotel in Osaka on my last trip.
Normally in Japan, when arriving before check in time, they complete the required check in process, except for issuing a key and any breakfast vouchers, and tell you to come back at 3pm (then when you come back, they've remembered you and by the time you reach the counter, they've got the room key ready to give you and any bags you left there coming back out).
I was expecting that so much that I asked them to store my bags before it clicked that they'd given me access to the room at noon.