Ways that hotels annoy guests

[blackcat20]

Big fluffy feather pillows that flatten out like a pancake the minute you put your head on them. Might as well sleep without one...

 

[Ade]

I personally LOATHE shower curtains and have not had one in any house since I was a uni student. Needless to say if there was one in a hotel I would run. Everyone is different but - for me- they don’t protect from flooding and I just don't think they can be cleaned well enough. You know… body bits stick to them. It’s me not you!

I had a bad experience once with a shower curtain. I was staying in a decent motel in the QLD. It was not a * property by any means, but a good enough place to rest for the night before we continued on our way. The motel had shower curtains in the bathroom. BOY! were those curtains were dirty! I went to take a shower after a rather long day and immediately skipped out, got dressed and went straight to reception. Politely asked if they could remove the curtain as it was filthy and had weird blackish-green bits at the bottom, which I later on, with help from Google found out to be mould or a kind of mould. The person at the reception did not understand me at first. They kept asking if the curtain rod or the curtain has come off. I said "nah nah, the curtain is super dirty, so can someone please have it removed, or move me to a different room please". Later the reception person came to the room to take a look at what I meant and realised what needs to be done. The curtain was removed within the next 10 mins or so.

 

[Ade]

flatten out like a pancake

This! was staying at a property in ADL. They had 4 pillows on the bed. It was a Queen room or similar. I had to stack 3 pillows to get the required height in the end. The pillows by themselves were fluffy and looked big. But the moment you lay on them, goes whoosh flat and it felt like my head was hitting the mattress. So had to stack 3 in the end, but woke up with a neck pain in the morning. Seems like no winning with this.

 

[NamarrgonFlyer]

Front desk asking if you've stayed with them before...

Why? They're just checking if they need to give you a long or short spiel about the property.

 

[Daver6]

Why? They're just checking if they need to give you a long or short spiel about the property.

The point is they should have the info in their system.

 

[JackMiles]

one which tells you at (say) 9am that your room is ready but since check-in is 3pm then it will be $30 per hour to check-in before then (I'm looking at you QT Perth).

That is effed up. Amazing how often hospo operations do not seem to understand the value of goodwill.

 

[TheRealTMA]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

 

[RooFlyer]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

You could tuck a card into most phone cases?

 

[TheRealTMA]

You could tuck a card into most phone cases?

Never surrender!

 

[VPS]

Very annoying that the whole world acepts digital credit cards, and even if the booking is done via the hotel's web site (as a member), they still insist on a physical card on checking. Don't carry a wallet anymore so no physical cards. Madness and very annoying. I'm not playing the game anymore. They can sort if out.

And hire Car companies are the same. When I checked into a hotel in Melbourne last year the Hotel was adamant that the guy in front of me had to have a physical card and he said well I don’t. I don’t carry them any more. In the end they accepted it.

 

[Himeno]

That is effed up. Amazing how often hospo operations do not seem to understand the value of goodwill.

I was shocked when they gave me a key and let me up to the room when I checked in to a hotel in Osaka on my last trip.
Normally in Japan, when arriving before check in time, they complete the required check in process, except for issuing a key and any breakfast vouchers, and tell you to come back at 3pm (then when you come back, they've remembered you and by the time you reach the counter, they've got the room key ready to give you and any bags you left there coming back out).
I was expecting that so much that I asked them to store my bags before it clicked that they'd given me access to the room at noon.

 

[SydneySwan]

Never surrender!

Fight, Fight. Fight!

 

[scottoz99]

I've reworded the headline in the Oz online

Hotel blunders: 10 ways hoteliers get guest experience wrong

I think many of us can agree on most of them (my pet peeves shown). The on-line articles expands on these.

1. Why no top-sheet on beds, but simply a doona?

2. Tuck is too tight (sheets tucked in too tight)

3. Not enough coat hangers

4. Toiletries that are unreadable

5. What is a bath sheet? (large towels too big to handle)

6. Lack of helpful information...or helpful staff

7. Hairdryers attached to walls

8. Not enough kettles or a big enough kettle. And why all the coffee? (and rattling in-room fridges)

9. Not enough furniture for guests

10. Why does it take so long to get a secuity deposit back?

The toiletries being unreadable is a big one for me. I wear glasses so when I jump in the shower I don’t know whether I’m putting mouthwash on my hair, or washing with body lotion. The only thing I can usually read is the hotel brand name…..cause I’m too stupid to know where I’m staying!!

 

[RonaM]

Towels that are so small you can't wrap them around yourself.

Doonas wedged between two sheets instead of a cover, they always end up a tangled mess.

This drives me crazy too! I don’t want the multi-used doona against my skin.

 

[Kerriem]

Only one luggage stand in “double” (or worse twin) rooms.

You can request an addition stand

Post automatically merged: Today at 12:42 PM

You can request an additional stand

 

[Austman]

Two words:

Sequential bookings.

(Sometimes called “split bookings” by hotels)

I’ve rarely stayed in a hotel that can handle them without inflicting some form of administrative “torture” on the guest.

 

[MEL_Traveller]

Big fluffy feather pillows that flatten out like a pancake the minute you put your head on them. Might as well sleep without one...

Or the reverse. Big puffy pillows that are hard, and *stay* big. Too big to sleep on!

And I’ll add to the general list, hotel staff that grab your bags as soon as you arrive. It’s a rolla-board. I don’t need help! Nor to top you. (sometimes you just can’t avoid them taking your bag, and as soon as you get to check-in they ask for your passport… which of course is in the bag they just insisted on taking off you!)

 

[apj01]

I've reworded the headline in the Oz online

Hotel blunders: 10 ways hoteliers get guest experience wrong

I think many of us can agree on most of them (my pet peeves shown). The on-line articles expands on these.

1. Why no top-sheet on beds, but simply a doona?

2. Tuck is too tight (sheets tucked in too tight)

3. Not enough coat hangers

4. Toiletries that are unreadable

5. What is a bath sheet? (large towels too big to handle)

6. Lack of helpful information...or helpful staff

7. Hairdryers attached to walls

8. Not enough kettles or a big enough kettle. And why all the coffee? (and rattling in-room fridges)

9. Not enough furniture for guests

10. Why does it take so long to get a secuity deposit back?

Doonas on beds when you are in the tropics!
Power points that are hidden behind bed side tables or nowhere near the bed.
No international power points.
Things like fire alarms sensor lights and TV stand-by lights that are unbelievably bright in a dark room.

 

[RooFlyer]

You can request an addition stand

Sure, but why should you need to do that; call, wait for delivery? The room is always made up for 2 guests, even if its a single booking. Its reasonable to expect two guests will have 2 bags of some type, so anticipate that.

 

[pauly7]

And hire Car companies are the same. When I checked into a hotel in Melbourne last year the Hotel was adamant that the guy in front of me had to have a physical card and he said well I don’t. I don’t carry them any more. In the end they accepted it.

Same, I have a photo of it as a backup and hold firm if challenged. Never not won