Westfield XS card

[rweir]

If you are unclear about my (deliberately) unclear post, I'm sorry.

no, the reply was for Shanye2233; I'm quite happily enjoying this marvellous service offered by various companies at reasonable costs.

 

[Newk]

Yep. Read ALL the posts. I feel everyone's pain. This is VERY operator dependent. Some PO employees cannot/will not do this. I am typing this in the PO car park after having had a similar experience. I only got as far as I have other times because of the good work and persistence of others. Repeat: persistence pays

 

[legroom]

Yep. Read ALL the posts. I feel everyone's pain. This is VERY operator dependent. Some PO employees cannot/will not do this. I am typing this in the PO car park after having had a similar experience. I only got as far as I have other times because of the good work and persistence of others. Repeat: persistence pays

Newk

I'd suggest Lowy & Co. gives out free Cipramil (an anti-anxiety / anger pill) to us.

Takes the steam away from the head from trying to talk / reason to PO employees who would not budge.

 

[Shanye2233]

The PO I went to it wasn't the operator I tried to load the TC using the XS I selected savings then swiped the XS and she showed me the computer saying banking error card not accepted . Then I tried again to use it to pay my CC and again same message .

 

[Joshua]

Can't use CC. When they scan something it should show on their screen the instructions (because understandably they don't know rules for every product). Many things are cash or savings only.

 

[Shanye2233]

unclear what you're talking about or what you actually did. the exesssss card is an eftpos card, so it obviously won't work on line, or in person unless you select "Savings" on the terminal. it will definitely work if you go in, say "I'd like to pay this bill", hand them the bill, say you'd like to pay via eftpos, then pay via eftpos.

I have a xs card I asked first to put $990 onto a travel card they asked me to pay first then they said its not accepting it . I then asked to use it to pay my cc and they again said no. I said try it which she did then i scanned the card I selected savings I put in the pin and it said banking error. Maybe because they made me pay first it didn't work but I still have the xs cards.

 

[penegal]

Regarding AusPost, I find that sometimes it is important to remind them that this is an EFTPOS card and essentially a cash equivilent. Be clear that you are using savings, not credit.


I have never had any trouble, just weird looks when using multiple cards at once.

 

[legroom]

Regarding AusPost, I find that sometimes it is important to remind them that this is an EFTPOS card and essentially a cash equivilent. Be clear that you are using savings, not credit.


I have never had any trouble, just weird looks when using multiple cards at once.

Good luck to you, penegal

I have had multiple instances of pompous assertions ".... it's the policy.... cash only..."

When d***heads want to play power games, punters like us suffer.

When the manager could do it, but the lower ranked employee refused then we / Oz Post have / has a problem.

It is critical to meet a friendly / curious employee who is not afraid of trying out something new for the first time instead of retracting into their shells and start playing power games.

"... what is wrong with trying this way ?..." I asked

"...No, cash only... that's the policy..."

Now, how many "reminders" you need to do then ?

 

[smit0847]

Okay so I guess people have now found the missing link.

If you have excessive funds if you can find a willing participant they can help you increase your load and then you can go and control your withdrawal issues?

 

[legroom]

Okay so I guess people have now found the missing link.

If you have excessive funds if you can find a willing participant they can help you increase your load and then you can go and control your withdrawal issues?

To me, that's the key issue.

You could stand there arguing / reminding until you are blue in the face, but if you are unlucky to meet an unfriendly / shy / unadventurous PO staff, then there is nothing you could do about it.

Just move on... to the next PO.

 

[penegal]

I don't disagree - In the past I have found some PO staff to be appaling.

Fortunately, in recent times I have been more lucky. I guess part of it is knowing which outlets to go to, and which to avoid. There are 6-8 AusPost in the Melbourne CBD and immediate surrounds. I tend to only use 2-3 of these depending on which building I am in.

Also, the local PO near my house is excellent.

 

[deejo77]

My first turn down....I am sorry you can't do that with that card......you never have been able to.......hate to tell you I did it on Tuesday.....off to find another operator as this one was not very nice.

 

[d00dz]

Sounds like a memo has been sent around the AustPost offices.

 

[coles525]

Next time someone succeeds in completing the transaction(s), make sure you then keep the receipt. Use the receipt as proof that it does work whenever you get rejected....

 

[penegal]

I don't know if I should be discouraged or whether your experience is isolated.

FWIW, I don't show them the XS card, I just say I want to pay amount x on EFTPOS / savings account. They tap on their computer, I swipe the card, press Savings, type PIN, press okay. A few seconds latter it is approved, then onto the next transaction.

 

[coles525]

Same here, I just say I wish to pay this bill / card / top up ..... Hold the $$ in one hand, do the business of account / pin, then put the card into my pocket. I've even a few times used more then one of those cards, mainly due to having not much balance on card one; thus also topping up with some of card 2.

No rejections for my yet, all at the local 3 PO's. Infact ned to make another top up today, of the remaining $$!

I don't know if I should be discouraged or whether your experience is isolated.

FWIW, I don't show them the XS card, I just say I want to pay amount x on EFTPOS / savings account. They tap on their computer, I swipe the card, press Savings, type PIN, press okay. A few seconds latter it is approved, then onto the next transaction.

 

[legroom]

I don't know if I should be discouraged or whether your experience is isolated.

FWIW, I don't show them the XS card, I just say I want to pay amount x on EFTPOS / savings account. They tap on their computer, I swipe the card, press Savings, type PIN, press okay. A few seconds latter it is approved, then onto the next transaction.

First time paying CC last week with CC only [no statement] worked like a charm with a friendly operator.

Yesterday, same PO ....."cash only ... Our policy..." [CC - no statement]

That was 5 seconds after paying a CC [with a statement] - with ease - from the same operator !!!!

 

[coles525]

PO: "What's that other card you use, is it a Westfield card?"

Reply: Yep

PO: "Thank You"

just went to make a topup of the PO card.

 

[Shanye2233]

Today local PO picked up a visa travel card with no fees asked for amount to be put on to the card . She asked me all information name address two forms of I.D I go to pay she asks how I said Eftpos I go to swipe the card she tells me I can't use that card it's only for westfields . I said no it says Eftpos on it and she said it doesn't work at Australia Post I said I would like to try it and she said go ahead and it didn't work again . Told ya she said will a smile . Il tell her when I see her lining up at jetstar economy line and I'm flying J with qantas for the same price .

 

[serfty]

I don't mention Westfield at any time. I was asked today (when successfully loading ready to go) what it was? I answered EFTPOS XS card. Not a problem!

I do keep the card in my pocket even when I am asked how I am paying and I answer "EFTOPS".

It does not leave my pocket until it's time to swipe. I swipe and then put it back in pocket, press SAVINGS then the PIN having memorised it.