Similar run around myself today after picking up my visa in the branch.
Westpac passed me around a couple of areas before sending me to to AMEX who said they don't have anything. Call Westpac again and they had a closer look... Looks like it didn't get 'sent' to AMEX so they have emailed them today whilst I was on hold. Not the best first impression...
Well I got my AMEX approved a couple of days after. Speaking of poor first impressions, they also SMS'd and emailed me that my Mastercard was available to pick up at the local branch; set some time aside to visit the branch - you guessed it, no card! Receptionist at the branch acknowledged their fulfilment comms were incorrect and is a known issue.
Met min spend criteria on both cards. I can see the bonus pending on the AMEX immediately after the qualifying spend posts, fingers crossed the Westpac side posts soon as have a few flights to book.