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Sounds about right. I figured I was going to be in for a challenging conversation when the conversation began like this -:I had a similar dis-connected conversation via e-mails with my energy company after my smart meter installation.
My considered conclusion was that the smart meter mob were an entirely different organisation from the energy supplier and they only talk to each other grudgingly, esp when it comes to a customer problem.
Me: I just wanted to confirm that the FIT is automatically incorporated into my billing with the smart meter having now been added, or whether there's something needed from my end to "request" the FIT to be added/enabled?
Agent: Got ti! Be assured, you have reached the right person, and I’ll definitely assist you with in order to configure the solar panels. Please do not worry I got this for you, you are a loyal customer
Me: