What's your Uber experience?

[Quickstatus]

13CABS is a breath of fresh air when Uber is surging!

Agree!.
A lot of the bad eggs have left the industry or maybe gone over to rideshare

 

[kamchatsky]

4.5yrs ago I started the thread ‘Taxis for Grown Ups’ - til this day members are still complaining about service from taxis - you can’t help those who won’t help themselves - book a real taxi and don’t whinge

Unless the contact details for "Taxis for Grown-Ups" are publicly advertised all over Sydney Taxi Network, radio stations, billboards, TVs, etc, or "Jimmy/Amit" owns every Sydney Taxis and manages every Sydney Taxi driver, a lot of people will still have bad experiences on taxis and will continue to whinge to the end of time.

I won't exclusively catch Uber but will be a lot more cautious on using Taxis as there is always a bad apple amongst the lot. But all it takes is one bad apple to turn people away. I am even looking at using Didi.

 

[kamchatsky]

But a lot of taxi drivers are rideshare drivers as well

You are probably right. I am sure I will be hit by bad Uber Driver one day. Hence I won't be exclusively using Uber going forward.

 

[Cruiser Elite]

But kam you have been a member here all along - 6mths ago you had a problem - didn’t need to be the case - I am not advertising this to General Public simply a service to the AFF Community - many have taken it up and now swear by Jimmy / Amit - it ain’t complicated

 

[Quickstatus]

Unless the contact details for "Taxis for Grown-Ups" are publicly advertised all over Sydney Taxi Network

Actually it's better not to advertise.

 

[burmans]

But a lot of taxi drivers are rideshare drivers as well

Sure they are but they get rated on rideshare so the cough ones don’t last long!

 

[puchu]

Decided to finally give Amit a go this week after some ups and downs with Uber. Will report back

 

[kamchatsky]

But kam you have been a member here all along - 6mths ago you had a problem - didn’t need to be the case - I am not advertising this to General Public simply a service to the AFF Community - many have taken it up and now swear by Jimmy / Amit - it ain’t complicated

That's because I do not read every thread in AFF, and I am not planning to either. I didn't catch a taxi for 4 years, and it was the first time I was catching a taxi since COVID. I know you are trying to help out AFFers by posting the thread, but you just cannot tell me to "don't whinge" as it comes across as condescending.

 

[Cruiser Elite]

That's because I do not read every thread in AFF, .............................................you just cannot tell me to "don't whinge"

Apologies if I offended - but you are now aware of Amit so all will be good when you next require a taxi?

 

[kamchatsky]

Apologies if I offended - but you are now aware of Amit so all will be good when you next require a taxi?

Yes, I will give Amit a go next time if I need a taxi. I am curious if Amit is in the same network as my former favourite taxi driver who was part of a group of Silver Service taxis that provided excellent service. I remembered they all had bottles of water for all passengers.

 

[Rick93]

Yes, I will give Amit a go next time if I need a taxi. I am curious if Amit is in the same network as my former favourite taxi driver who was part of a group of Silver Service taxis that provided excellent service. I remembered they all had bottles of water for all passengers.

Ha ! The 'water' myth ....

When I DID NOT supply bottled water, I had several over-entitled passengers 'complain', and give me either one or two stars.

Since changing cars, from a Hyundai to a BMW, I now have small bottles of water in the rear seat storage nets ( on back of front seats ).

On average, per 100 passengers, I note that only one or two bottles will 'go missing'.

Typical of human nature .... when something is missing, I WANT IT.
When actually supplied .... hardly anybody REALLY wanted it !!

 

[kamchatsky]

Ha ! The 'water' myth ....

When I DID NOT supply bottled water, I had several over-entitled passengers 'complain', and give me either one or two stars.

Since changing cars, from a Hyundai to a BMW, I now have small bottles of water in the rear seat storage nets ( on back of front seats ).

On average, per 100 passengers, I note that only one or two bottles will 'go missing'.

Typical of human nature .... when something is missing, I WANT IT.
When actually supplied .... hardly anybody REALLY wanted it !!

I never expected water to be provided in a taxi, but it is good to have water bottles as an option especially when I got off long-distance flights and felt dry. I had only ever seen my former favourite taxi driver groups stocking water bottles and actively asking the passengers if they wanted it. That's how they got new regular customers. I was using them almost exclusively for 2 years before changing jobs. I called their number directly to book rather than via the Silver Service platform.

 

[Quickstatus]

Ha ! The 'water' myth ....

It's the thought that counts

 

[BCons]

Havnt searched for this scam, so apols if there’s plenty here already.

Last Thurs - first time booking an Uber from Mel airport. So I get off my flight and place a booking while walking to the rank outside Intl. I get a numerical code to show the driver and instruction to join lane B kerbside.

That’s all Ok, and I am directed to a car waiting at the rank. I get into the car, show the code, but the driver seems to have problems getting the Uber app to function on his phone, ie. to confirm the ride, get the destination, routes instructions etc.

So he says my phone is frozen I’ll have to reboot and I’ll do that once we can stop on the way out of the airport. He pulls into the airport servo, reboots his phone and we wait while he tries to access uber again. No success. By this time I’m getting a bit steamy, so he says I can drop you back at the terminal or take you to the destination if you’re prepared to pay cash for the estimated fare that showed on my booking.

I was in a hurry, had the $$, so I said yes let’s just get going. He then says pls just cancel the booking, there won’t be any charge to your acct, because no driver has accepted the code.

I’m pretty sure this was just a method to avoid the deduction of Uber’s 22% and the Mel airport $4.40 facility fee, I have advised details to Uber, but no doubt this wrinkle will be familiar to a few ?

 

[SYD]

Havnt searched for this scam, so apols if there’s plenty here already.

Last Thurs - first time booking an Uber from Mel airport. So I get off my flight and place a booking while walking to the rank outside Intl. I get a numerical code to show the driver and instruction to join lane B kerbside.

That’s all Ok, and I am directed to a car waiting at the rank. I get into the car, show the code, but the driver seems to have problems getting the Uber app to function on his phone, ie. to confirm the ride, get the destination, routes instructions etc.

So he says my phone is frozen I’ll have to reboot and I’ll do that once we can stop on the way out of the airport. He pulls into the airport servo, reboots his phone and we wait while he tries to access uber again. No success. By this time I’m getting a bit steamy, so he says I can drop you back at the terminal or take you to the destination if you’re prepared to pay cash for the estimated fare that showed on my booking.

I was in a hurry, had the $$, so I said yes let’s just get going. He then says pls just cancel the booking, there won’t be any charge to your acct, because no driver has accepted the code.

I’m pretty sure this was just a method to avoid the deduction of Uber’s 22% and the Mel airport $4.40 facility fee, I have advised details to Uber, but no doubt this wrinkle will be familiar to a few ?

Wow. Knowing how the MEL rank works (generally well), I would have immediately got out and into the next car....

 

[lovestotravel]

Havnt searched for this scam, so apols if there’s plenty here already.

Last Thurs - first time booking an Uber from Mel airport. So I get off my flight and place a booking while walking to the rank outside Intl. I get a numerical code to show the driver and instruction to join lane B kerbside.

That’s all Ok, and I am directed to a car waiting at the rank. I get into the car, show the code, but the driver seems to have problems getting the Uber app to function on his phone, ie. to confirm the ride, get the destination, routes instructions etc.

So he says my phone is frozen I’ll have to reboot and I’ll do that once we can stop on the way out of the airport. He pulls into the airport servo, reboots his phone and we wait while he tries to access uber again. No success. By this time I’m getting a bit steamy, so he says I can drop you back at the terminal or take you to the destination if you’re prepared to pay cash for the estimated fare that showed on my booking.

I was in a hurry, had the $$, so I said yes let’s just get going. He then says pls just cancel the booking, there won’t be any charge to your acct, because no driver has accepted the code.

I’m pretty sure this was just a method to avoid the deduction of Uber’s 22% and the Mel airport $4.40 facility fee, I have advised details to Uber, but no doubt this wrinkle will be familiar to a few ?

Why would you leave the airport with a driver not knowing where he is going.

App not working, fine reboot the phone and I'll give you once chance otherwise out and into the next car

 

[BCons]

Why would you leave the airport with a driver not knowing where he is going.

App not working, fine reboot the phone and I'll give you once chance otherwise out and into the next car

..with the benefit of time that’s what I would have done, but once he’d moved off the rank and around the the servo behind the hotel to reboot, it was going to be an exercise to get back to the terml. I didn’t hv much time for all that.

 

[Daver6]

Havnt searched for this scam, so apols if there’s plenty here already.

Last Thurs - first time booking an Uber from Mel airport. So I get off my flight and place a booking while walking to the rank outside Intl. I get a numerical code to show the driver and instruction to join lane B kerbside.

That’s all Ok, and I am directed to a car waiting at the rank. I get into the car, show the code, but the driver seems to have problems getting the Uber app to function on his phone, ie. to confirm the ride, get the destination, routes instructions etc.

So he says my phone is frozen I’ll have to reboot and I’ll do that once we can stop on the way out of the airport. He pulls into the airport servo, reboots his phone and we wait while he tries to access uber again. No success. By this time I’m getting a bit steamy, so he says I can drop you back at the terminal or take you to the destination if you’re prepared to pay cash for the estimated fare that showed on my booking.

I was in a hurry, had the $$, so I said yes let’s just get going. He then says pls just cancel the booking, there won’t be any charge to your acct, because no driver has accepted the code.

I’m pretty sure this was just a method to avoid the deduction of Uber’s 22% and the Mel airport $4.40 facility fee, I have advised details to Uber, but no doubt this wrinkle will be familiar to a few ?

Sounds like a total scam to me. It's funny how many Uber drivers have these sorts of phone issues but no one else does. You should have just got out at the servo and called another Uber.

 

[Rick93]

To me, I think, the guy wasn't an accredited driver at all.

Did you see an Uber sticker on back window ?

 

[Lynda2475]

Never had that issue at Melbourne. But if driver can't scan code immediately, then get out and into the next car, that's the beauty of a dedicated queue at MEL.

I was unable to get uber to work on my tablet with travel sim in London last week. I could enter the pick up location and destination but not submit. Didn't have an issue last year on older tablet and similar similar. Ended up hailing a black cab which was very expensive but I was late for a meeting due to late flight arrival.

Funny worked out later if there'd phone to the tablet all was OK. But was happy to use tube for all other commutes.