The definitive thread on Qantas IT gripes

[jamdav93]

Anyone able to register for an upgrade using points? I'm trying to put in for a Z upgrade on a MEL-LAX flight, but it keeps saying 'We're experiencing some problems'...

Turns out I can't select 'Defacto Partner' when presented with the option (returns an API error that the option isn't valid). Had to choose 'Wife' instead and it worked.

Do they even test their systems? Sigh.

 

[jgm]

Do they even test their systems? Sigh.

Only when the work experience kid gets to it on his to do list.

 

[SydneySwan]

Do they even test their systems? Sigh.

That's what we are for.

 

[wandering_fred]

That's what we are for.

jamdav93 said:
Do they even test their systems? Sigh.

Where do I go to get the payment?

Or have I been wandering
Fred

 

[CMA222]

Anyone able to register for an upgrade using points? I'm trying to put in for a Z upgrade on a MEL-LAX flight, but it keeps saying 'We're experiencing some problems'...

The message is actually acknowledgement for the entire QF operation at present not just IT.

 

[Cognac]

Just looking at booking my next work trip, can't seem to find the "I'm flying for work" button to attach my ABN... It happened on my last trip too. I had to manually add the ABN in the booking stage rather than it just showing up (that activity hasn't shown up on the business page yet either).

Just me, or has this been enhanced?

 

[Scr77]

The search page shows as 737 but expertflyer and seat map shows as 330. Maybe we’ll get a choice on the day!

 

[Vic]

Just booked an AAward on Qantas, operated by Alliance.
Got the Qantas PNR. But cannot select seats, only register a preference Aisle/window.
The little greyed out seat map appears briefly.

I vaguely recall it might work if to use Saudia airlines to change to my qantas FF number (AAward it currently has AA number) it might work. or something

I mean, it shouldn't be that hard...

At least I could add my ABN... lol

 

[Lynda2475]

The Alliance operated flights tend to be smaller planes like dash-8 etc, so its not unusual to not be able to select seat, as they often weight balance.

 

[Vic]

The Alliance operated flights tend to be smaller planes like dash-8 etc, so its not unusual to not be able to select seat, as they often weight balance.

True, these are E190s... I could seat select on my last E190 flight operated by alliance

 

[FishFood]

After performing a standard multi city award search (PER - YVR) I get the following

 

[WeeGraeme]

I've been a member of QFF since 2009 and my name has been fine. I've never progressed beyond silver as most of my flying is about once a year in J to UK and more often than not, I don't get a forward and return journey in the same membership year. So I joined QC recently and now it shows my surname as my first name and my first name as my surname. Is that something they can / will fix? Or should I just ignore it?

 

[SydneySwan]

Qantas sent me an email trying upselling lounge access for my flight next week. The link takes me to here;

Unable to retrieve information. Please try again later.​

Post automatically merged: May 20, 2022

Fortunately I already have a lounge voucher.

 

[SydneySwan]

I am having one of those days. A few weeks ago Qantas moved my bookings back a day on both the outward and return legs. OK no problem. Today i thought it best to have a printed version of my new itinerary so I went into ''Manage Booking" on the Qantas website where there is an option to email itinerary. Option selected. Email arrives - it is the original itinerary showing the original dates. WTF?

 

[encryptededdy]

I am having one of those days. A few weeks ago Qantas moved my bookings back a day on both the outward and return legs. OK no problem. Today i thought it best to have a printed version of my new itinerary so I went into ''Manage Booking" on the Qantas website where there is an option to email itinerary. Option selected. Email arrives - it is the original itinerary showing the original dates. WTF?

That's not a glitch, well, it is, but not a website one - it means your flight changes haven't ticketed. If they're QF flights then you should get that sorted at your leisure (you won't be able to check in without a ticket), and if they're partner flights you should chase up Qantas to get them ticketed ASAP as they may otherwise get dropped.

 

[VPS]

I got an email that said that my flight had been changed and the everything was exactly the same. They said I would get a new ticket but nothing yet - do you think I should be concerned

Old Flight​ Date AA September 2022 Flight QR3 From Doha 8:05AM To London Heathrow 1:10PM

New Flight​ Date AA September 2022 Flight QR3 From Doha 8:05AM To London Heathrow 1:10PM

 

[SydneySwan]

That's not a glitch, well, it is, but not a website one - it means your flight changes haven't ticketed. If they're QF flights then you should get that sorted at your leisure (you won't be able to check in without a ticket), and if they're partner flights you should chase up Qantas to get them ticketed ASAP as they may otherwise get dropped.

I rang Qantas (trivial wait - a mere 20 mins!) and the South African operator insisted booking had been ticketed and sent me a travel document out of Amadeus with the correct dates / times with flight status of confirmed. The flights are on Qantas to / from Manila.

Operator said I should have received a new itinerary after I accepted the changes a couple of months ago but I am certain that did not happen. If I take the email itinerary option it still shows the original details. It is a bit confusing.

 

[encryptededdy]

I rang Qantas (trivial wait - a mere 20 mins!) and the South African operator insisted booking had been ticketed and sent me a travel document out of Amadeus with the correct dates / times with flight status of confirmed. The flights are on Qantas to / from Manila.

Operator said I should have received a new itinerary after I accepted the changes a couple of months ago but I am certain that did not happen. If I take the email itinerary option it still shows the original details. It is a bit confusing.

I think if it was manually ticketed it won't be sent correctly by the website, but as long as that Amadeus email has a ticket number you should be good.

 

[SydneySwan]

I think if it was manually ticketed it won't be sent correctly by the website, but as long as that Amadeus email has a ticket number you should be good.

It has booking ref, QF number, seat number, etc. but I cant see a ticket number anywhere.

QANTAS ITINERARY
ABN 16 009 661 901
QANTAS AIRWAYS CONTACT CENTRES 20MAY22
10 BOURKE ROAD
MASCOT
SYDNEY NSW 2020
PH 13 13 13

TRAVEL DETAILS FOR :

CUSTOMER NAME: MR SYDNEYSWAN(ADT)
BOOKING REF: 99NNNN
MEMBERSHIP NO: QF888888


YOUR ITINERARY AND TRAVEL DETAILS:

QANTAS AIRWAYS QF19 ECONOMY CLASS (X) CONFIRMED
DEPART 99MAY22 SYDNEY/KINGSFORD SMITH 1230
ARRIVE 99MAY22 MANILA/NINOY AQUINO INTL 1850
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 1
ARRIVES AT TERMINAL 3 8:20 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X
------------------------------------------------------------------------
QANTAS AIRWAYS QF20 ECONOMY CLASS (X) CONFIRMED
DEPART 99JUN22 MANILA/NINOY AQUINO INTL 2035
ARRIVE 99JUN22 SYDNEY/KINGSFORD SMITH 0630
OPERATED BY QF QANTAS AIRWAYS
DEPARTS FROM TERMINAL 3
ARRIVES AT TERMINAL 1 7:55 DURATION
AIRCRAFT : AIRBUS A330-300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 99 X

 

[encryptededdy]

It has booking ref, QF number, seat number, etc. but I cant see a ticket number anywhere.

Hmm, I will have to leave this up to someone more knowledgeable to answer, but I feel like maybe this isn't ticketed