10,000 Bonus Points With New OnePath/ANZ Life Insurance

[awilcockson]

Finally remembered to cancel my two policies. When she asked "can I ask why you are cancelling" I momentarily considered saying "because I only signed up for the bonus points" but decided not to in the end

 

[jukebox333]

*SNIP*
So I guess my question is should I cancel now that I have paid 3 months premiums (and been a member for the minimum 2 months) or to pay one more month then start the laborious process of actually trying to chase the 60,000 bonus points my girlfriend and I will be entitled too. I signed up when they didn’t have the 20,000 bonus point restriction and have screen shots and copies of the terms and conditions. My only concern is that it seems I have only started receiving the QFF points for the last 2 months, not 3, but my premiums and direct debits definitely show I have been held the policies for longer than the required minimum 2 months.

What would you do? Cancel now or pay 1 more premium?

Also looking forward to see how you go jukebox333! How long did you hold your premiums for and what points have you had post to your QFF account?

I held my policies for four months, and started to cancel them as soon as the 4th payment was made. There was a 5th payment deducted before they finally stopped, and I have had that refunded.

I got my first 10,000 bonus after my third payment was made, but had been also getting 9 points per month (the monthly premium) on one of the policies in the meantime - which should have been a flag that my second policy was not being credited. Despite the weasel words, I still have not seen the second bonus 10,000. They have until the end of the month before I go back to Fair Trading for another swing at them!

If you have paid 2 months, you have met the T&C's, and I would begin the process of extracting yourself now. Good luck!

 

[Lendav Orav]

Got a phone call from them today. They confirmed that they will pay the 10,000 on the two policies that I was getting the monthly points for as they had the FF number attached. They claim, however, that the number was not attached to the third and fourth policies and therefore won't be giving the bonuses. I said that it must have been a problem with their system but they claimed this is the best they could offer. It is something but I'm still not happy of course as it's obviously a total cop out. I did also register a complaint with Fair Trading but haven't heard anything from them.

 

[samh004]

Finally remembered to cancel my two policies. When she asked "can I ask why you are cancelling" I momentarily considered saying "because I only signed up for the bonus points" but decided not to in the end

I did they didn’t care, there must be a drop down box for that option

 

[dfcatch]

Got a phone call from them today. They confirmed that they will pay the 10,000 on the two policies that I was getting the monthly points for as they had the FF number attached. They claim, however, that the number was not attached to the third and fourth policies and therefore won't be giving the bonuses. I said that it must have been a problem with their system but they claimed this is the best they could offer. It is something but I'm still not happy of course as it's obviously a total cop out. I did also register a complaint with Fair Trading but haven't heard anything from them.

I wouldn't accept that.

 

[delfredo]

They claim, however, that the number was not attached to the third and fourth policies and therefore won't be giving the bonuses.

Have you checked if you at least receive points on premiums paid on 3rd and 4th policies? If you did, that's evidence that they have your member number attached to these policies.

I was worried too that this might have happened to me as I never received confirmation of successful lodgement of my QFF membership number when I applied online. But I was satisfied after receiving 4 lots of points for premiums paid each month (for the 4 policies that I took up).

 

[Lendav Orav]

Have you checked if you at least receive points on premiums paid on 3rd and 4th policies? If you did, that's evidence that they have your member number attached to these policies.

I was worried too that this might have happened to me as I never received confirmation of successful lodgement of my QFF membership number when I applied online. But I was satisfied after receiving 4 lots of points for premiums paid each month (for the 4 policies that I took up).

that's the problem- I only ever got points for premiums for two policies. I did raise this in my complaint to them but as I was outside the 30-day period from policy commencement, they said it was too late for me to be advising the FF number (even though I did when I took out the policy). I think I'll send another email to Fair Trading.

 

[travelislife]

I haven't had the points post on 2 of my policies but they definitely said my Frequent Flyer number was attached to those policies (all 4, which I had confirmed on the phone after signing up) and it was just a system error that due to the closeness in nature of the premiums for some reason they hadn't been posted and a note was in the system to backpost them.

I don't know why they couldn't have a simple thing through the online accounts of their system that lists your policy number and if your QFF number is associated. Will be glad to see the back of these guys, but unfortunately I think it is going to be a bit of chasing yet!

 

[jukebox333]

that's the problem- I only ever got points for premiums for two policies. I did raise this in my complaint to them but as I was outside the 30-day period from policy commencement, they said it was too late for me to be advising the FF number (even though I did when I took out the policy). I think I'll send another email to Fair Trading.

I'd certainly be taking the position that as they attached your number to two policies, the issue is theirs alone that they failed to attach it to the remainder - I mean, why would you not have supplied your number for the last two policies?????

Fight that one, and take it to fair trade - these jokers need to get their act together.

 

[Lendav Orav]

have just lodged an official complaint with the Financial Ombudsman Service. You can do it online at Home Page :: Financial Ombudsman Service. will let you know what happens.

 

[burmans]

have just lodged an official complaint with the Financial Ombudsman Service. You can do it online at Home Page :: Financial Ombudsman Service. will let you know what happens.

Well they replied to my letter (from myself and wife) that they have already paid my bonus points, In my wifes case the 3 payments show clearly over 3 months but not 1 bonus. In my case one payment got a bonus the other got a solitary 9 points per month for last 5. So I'm batting one out of 5. Have sent letters back enclosing the statement which prove bonus have not been paid.

Have also said get it right or I'll be contacting both the Dept of Fair trade and the FOS. For the first have noted that I am aware of many others in the same situation as me and that it would appear to me that systematic failure failure to pay and in my case claiming to have paid when they haven't is fairly clear misleading conduct. Will be interested to see how they respond, think I'm on pretty good ground now given I can clearly prove they haven't paid out something they claim they have. Have previously found that financial institutions hate the FOS but in this case suggest they may be swimming under complaints.

 

[rechoboam]

Just out of curiosity, did anyone here actually think the policies were good value in themselves apart from the QFF points? Starting to think I'm the only one who found the whole process easier than my other insurer...

 

[delfredo]

Starting to think I'm the only one who found the whole process easier than my other insurer...

Process of applying for a policy, or process of applying for a claim? I think we have only heard complains on the former, let alone the latter.

 

[cdp88]

Process of applying for a policy, or process of applying for a claim? I think we have only heard complains on the former, let alone the latter.

It was a very poor process from my perspective. I applied online for two policies. 2 weeks later I received a letter with policy details for one policy. I rang up to check that I did have two policies so they said they would send out the other one again. (I also checked they had my QFF number - I have no intention of keeping these policies, I just want the 20 000 bonus points)

We did recently take out trauma and additional income protection insurance through a broker. Sure, it was more work - we had to meet with him and go over our needs and discuss the different kinds of policies. However, once that was done the service from those insurance companies (and the broker) was pretty good. We are paying for that service but it does give me confidence that if I did have to make a claim things should go reasonably smoothly.

Reading all the posts in the thread above I don't have much confidence they would handle claims well or a timely fashion. It sounds like lots of people are signing up for the QFF points only, but that is not my problem. I didn't ask them to make it so easy to earn bonus points. I expect my second payment to be taken in a couple of weeks. I haven't seen any points post in QFF yet but I will be onto them soon about that.

 

[rechoboam]

It was a very poor process from my perspective. I applied online for two policies. 2 weeks later I received a letter with policy details for one policy. I rang up to check that I did have two policies so they said they would send out the other one again. (I also checked they had my QFF number - I have no intention of keeping these policies, I just want the 20 000 bonus points)

We did recently take out trauma and additional income protection insurance through a broker. Sure, it was more work - we had to meet with him and go over our needs and discuss the different kinds of policies. However, once that was done the service from those insurance companies (and the broker) was pretty good. We are paying for that service but it does give me confidence that if I did have to make a claim things should go reasonably smoothly.

Reading all the posts in the thread above I don't have much confidence they would handle claims well or a timely fashion. It sounds like lots of people are signing up for the QFF points only, but that is not my problem. I didn't ask them to make it so easy to earn bonus points. I expect my second payment to be taken in a couple of weeks. I haven't seen any points post in QFF yet but I will be onto them soon about that.

I bought the policy online and downloaded a pdf straightaway with all the details including policy number. Admittedly I haven't received an email or letter since. I would imagine that in the event of a claim that would be dealt with by the actual insurance company. Perhaps they didn't anticipate the number of policies and cancellations and are being overwhelmed.

 

[Lendav Orav]

Just got a letter from the FOS that it appears the dispute is within their Terms of Reference and so they will be contacting OnePath for me. They will give them 21 days to contact me and if I am not satisfied with their response, they may "issue a decision". Let's hope this sorts it out once and for all...

 

[samh004]

Just out of curiosity, did anyone here actually think the policies were good value in themselves apart from the QFF points? Starting to think I'm the only one who found the whole process easier than my other insurer...

I found them easy, but wouldn’t have kept them long enough to use them.

My experience was perfect I’d have to say.

 

[Robert K]

I bought the policy online and downloaded a pdf straightaway with all the details including policy number. Admittedly I haven't received an email or letter since. I would imagine that in the event of a claim that would be dealt with by the actual insurance company. Perhaps they didn't anticipate the number of policies and cancellations and are being overwhelmed.

I've never heard a peep from them since i got my 3 policies. I called up a week later to confirm taht my policies are actually in place.

Received a letter for 1 policy yesterday with some info for my tax return.
Emailed them re: bonus points and points from the premiums paid not showing up, haven't heard back for a week now.

 

[delfredo]

Just got a letter from the FOS that it appears the dispute is within their Terms of Reference and so they will be contacting OnePath for me. They will give them 21 days to contact me and if I am not satisfied with their response, they may "issue a decision". Let's hope this sorts it out once and for all...

I lodged a dispute online and got an automated email with my case number. However nobody from FOS has ever contacted me for over a week now. Surely it doesn't take long to read the copy of correspondence letters I forwarded to them. Unless they have received numerous complaints that they are now acting on a group basis rather than on a case by case basis?

 

[Robert K]

I lodged a dispute online and got an automated email with my case number. However nobody from FOS has ever contacted me for over a week now. Surely it doesn't take long to read the copy of correspondence letters I forwarded to them. Unless they have received numerous complaints that they are now acting on a group basis rather than on a case by case basis?

I got this

Dear Mr Koh,

Thank you for your email.

We wish to advise we have forwarded your below enquiry to the
appropriate department. For future reference, please forward your email
enquiries to: [email protected].

Your reference number for this request is xx_xx

Should you require further information, our Customer Service Centre is
available to assist you on 1800 500 229 between 9am and 6pm, Monday to
Friday (excluding National public holidays).

The email this was sent from was [email protected]

customer risk?? risk of leaving?