10 QFF Points per $ - Gift Vouchers are back!

[Deleted User]

Agree... by this time last year points for USED vouchers had already been posted. I know its not Red Roos fault but I am hoping that there will be a process posted here on how to resolve missing points without lengthy phone calls

 

[drross]

Re: Earn bonus points on Gift Vouchers - new and improved for Xmas.

I rang today to chase up my points. Was advised that it is a known problem, my details were taken and are to be emailed to the 'back office' for follow up. Was also told that they were unable to give a time frame for resolution.
Spooky experience, it was just like talking to Amex .... perhaps QF have outsourced their call centre to Amex

hope not

 

[Red Roo]

...I am hoping that there will be a process posted here on how to resolve missing points without lengthy phone calls

Ideally, and in most cases, it's an automated process. However our Frequent Flyer team are available to support members experiencing adhoc issues such as this.

You can avoid making a phone call by sending an email to [email protected]. In the interim, please do ensure your profile is updated with current contact details.

 

[blackcat20]

Ideally, and in most cases, it's an automated process. However our Frequent Flyer team are available to support members experiencing adhoc issues such as this.

You can avoid making a phone call by sending an email to [email protected]. In the interim, please do ensure your profile is updated with current contact details.

I've just sent an email through. Also waiting for the remaining credit from one voucher to be returned as a voucher. Already called about it some weeks ago and it hasn't happened yet, for a voucher that was spent back in December.

 

[Aussie_flyer]

I've just sent an email through. Also waiting for the remaining credit from one voucher to be returned as a voucher. Already called about it some weeks ago and it hasn't happened yet, for a voucher that was spent back in December.

Me too. Pathetic

 

[equus]

Took the call option. Given that they say they are getting a lot of calls about this, you would think they would be more up to date with the T&C of the offer, and the problems. Felt like it was brand new to the agent, until the comment towards the end of the call that there were lots of people with the problem!

 

[bcworld]

Me too. Pathetic

I also bought and used the voucher early December (> 8 weeks ago). No points and no voucher issued for the balance.

 

[blackcat20]

Took the call option. Given that they say they are getting a lot of calls about this, you would think they would be more up to date with the T&C of the offer, and the problems. Felt like it was brand new to the agent, until the comment towards the end of the call that there were lots of people with the problem!

I called about something else and mentioned my email. Said they could see the details, there were known issues, and it was being worked on but no definite time-frame.

 

[Aussie_flyer]

What a shame that we have to go running around chasing Qantas for points AND vouchers . Do they value us customers at all? I bought a voucher in early December, used it, never got my change, never got my points. Now I'm expected to email or call them to get it sorted. Why not be proactive and send us an email saying we acknowledge there is a problem, we will fix it and you don't need to do anything further?

 

[Limewood]

I called premium desk last week and asked where is my last gift voucher points?, advised we'll get onto it be a few days, its now been a week, sent email yesterday, had a phone call today to say passed it on (email), I don't really think this is good enough.

 

[Deleted User]

drafting an email now... hope I'm not wasting my time....

The mind boggles why bother running promotions when from the outside it appears that their systems are not capable of keeping up...! The promotions are FANTASTIC, its just the delivery which is a bit of a worry...

 

[Blackswan]

I called up yesterday. Told to call back if points haven't appeared by the end of the month. Seriously!?

Chasing points is annoying. It was the main reason why I gave up maintaining Virgin status.

 

[fersea]

What a shame that we have to go running around chasing Qantas for points AND vouchers . Do they value us customers at all? I bought a voucher in early December, used it, never got my change, never got my points. Now I'm expected to email or call them to get it sorted. Why not be proactive and send us an email saying we acknowledge there is a problem, we will fix it and you don't need to do anything further?

Agree. They send out a million promotional emails, why can't they say on the monthly statement, we acknowledge this is an issue, we are working on it and we will advise when it is fixed. Would save so much work from there end more than anything.

 

[bcworld]

Why not be proactive and send us an email saying we acknowledge there is a problem, we will fix it and you don't need to do anything further?

I would assume they don't have the skill or the inclination to run a query against their data to determine who is missing points (how hard can it be!?). So they'll just wait for you to come to them...or perhaps hope that you'll just forget about the whole thing altogether.

 

[ReLoad]

I rang today too, the lady was very helpful and acknowledged asap that it was missing points from bookings used, she explained there was a backlog etc and they will get to them, took down the booking refs.

 

[markis10]

drafting an email now... hope I'm not wasting my time....

The mind boggles why bother running promotions when from the outside it appears that their systems are not capable of keeping up...! The promotions are FANTASTIC, its just the delivery which is a bit of a worry...

Qantas may feel the same way at the end of the year with regards their systems not being capable given the noise being made, and decide it's not worth running again, that's the risk you take I suppose.

 

[drross]

Ideally, and in most cases, it's an automated process. However our Frequent Flyer team are available to support members experiencing adhoc issues such as this.

You can avoid making a phone call by sending an email to [email protected]. In the interim, please do ensure your profile is updated with current contact details.

thanks Red Roo. Sent email outlining missing points.

 

[Limewood]

thanks Red Roo. Sent email outlining missing points.

We have tried the email it does nix.

 

[Deleted User]

Qantas may feel the same way at the end of the year with regards their systems not being capable given the noise being made, and decide it's not worth running again, that's the risk you take I suppose.

The risk for who...? I'm pretty sure we are all happy with the promotions Markis10, I'd also suggest that Qantas are very, very happy with the revenue raised to help balance the books. I think the risk of them not running these promotions again is at very low odds... after all it would merely take VA to run a promotion and for sure some will vote with their feet..., the risk they don't want to take I suppose

Like I said before, FANTASTIC promotion but poorly implemented (but improvements can be made for next time now they know of the issues )

 

[drross]

We have tried the email it does nix.

fingers crossed we have better luck