10 QFF Points per $ - Gift Vouchers are back!

[boylero]

there must have been the odd FF that did the sums on a ASA and needed that extra 10000 points in approx 2 months, now they (I) am seething

 

[Aussie_flyer]

Qantas may feel the same way at the end of the year with regards their systems not being capable given the noise being made, and decide it's not worth running again, that's the risk you take I suppose.

Are you saying noise shouldn't be made? It feels like it.

It's becoming all too common that I have to ring QFFF. I had to ring them to credit the mASA SYD-CBR on QLINK in business class too. That is another 'known problem'. And now I am going to have to ring them again because whilst they credited that flight they haven't credited the double SC for it. It's a joke

 

[opusman]

Just email them. I've never sent an email to [email protected] that wasn't dealt with efficiently. Is it really that important that you have to waste your own time like that?

 

[Aussie_flyer]

Is it really that important that you have to waste your own time like that?

Yes it is important that I don't waste my time. Perhaps you enjoy wasting time. I do not.

 

[markis10]

Are you saying noise shouldn't be made? It feels like it.

No, if that was the case I would have said it, obviously, but let's keep it in perspective, your getting something for nothing given vouchers normally earn zero points, while Qantas may be slow paying I have never known them to take the easy way out. They may have a second think about doing it again if the "noise" is too loud, food for thought?

 

[Deleted User]

No, if that was the case I would have said it, obviously, but let's keep it in perspective, your getting something for nothing given vouchers normally earn zero points, while Qantas may be slow paying I have never known them to take the easy way out. They may have a second think about doing it again if the "noise" is too loud, food for thought?

not exactly nothing my credit card statement shows a definite charge for those vouchers, but I can see what you are saying for vouches purchased and used straight away...pretty much free points, but for those vouchers purchased that will not be used until later in the year, I would say that there is a "cost" for these points, all be it a minor cost depending on how much you value your savings (or lack of due to buying vouchers for travel well in advance) and income generated from it.

As always YMMV

Now lets see if I have any luck with my email, or if i have to make some calls...

 

[markis10]

not exactly nothing my credit card statement shows a definite charge for those vouchers, but I can see what you are saying for vouches purchased and used straight away...pretty much free points, but for those vouchers purchased that will not be used until later in the year, I would say that there is a "cost" for these points, all be it a minor cost depending on how much you value your savings (or lack of due to buying vouchers for travel well in advance) and income generated from it.

As always YMMV

Now lets see if I have any luck with my email, or if i have to make some calls...

Best of luck with getting those points your owed, I am sure Qantas will come through. Recently there was some talk about QFF abandoning their IT systems upgrade with some here saying their systems were fine, proof is in the points, or lack thereof

FWIW I have always found QF to be good when it comes to honouring their commitments, it's actually pretty rare in the airline world.

 

[Kangol]

No, if that was the case I would have said it, obviously, but let's keep it in perspective, your getting something for nothing given vouchers normally earn zero points

You could look at it from another perspective and say that vouchers normally earn 10 points per dollar, it's just that for the majority of the year QF is ripping off the cc fee dodgers

 

[opusman]

Yes it is important that I don't waste my time. Perhaps you enjoy wasting time. I do not.

Err.. if you don't want to waste your time, email them.

 

[Stoopidsteve]

... They send out a million promotional emails, why can't they say on the monthly statement, we acknowledge this is an issue, we are working on it and we will advise when it is fixed. Would save so much work from there end more than anything.

Because if it were not targetted to those who are having the problem, it would highlight to the vast majority who did not take up their offer of just how poorly implemented some of these "automated" processes really are.

 

[bcworld]

Err.. if you don't want to waste your time, email them.

Ultimately it's still a waste of your time...the question is...how hard can it be to just get this right! Customer buys voucher in December, adds QFF number. Credit points, end of. Why do they need to give themselves an 8 week window (and still fail to meet it)...if it's allegedly an automated process, why is this necessary?

I have realised that I didn't even receive an email confirmation when I purchased the original voucher...I have a screen capture of the confirmation page showing my correct email address though. So I don't have the thing to send to them that they say they want.

Instead I'm going to test the hypothesis that QF is diligently working through the backlog and that there is no need for me to contact them...we shall see!

 

[Aussie_flyer]

Qantas may feel the same way at the end of the year with regards their systems not being capable given the noise being made, and decide it's not worth running again, that's the risk you take I suppose.

So now im risk taking by asking for what I'm entitled too. Lol

 

[boylero]

had a call from alovely lady who said it may be another 2 weeks before its sorted?

 

[Limewood]

I've been told twice be a few days, still waiting, what debacle!.

 

[medhead]

Only missing 7500 points here. Is my face bovvered???!!!

 

[Limewood]

Only missing 7500 points here. Is my face bovvered???!!!

Not than I can see...

But hey why are they taking so long in 1st place, its ridiculous.

I see it as principal, told few days now its 8.

 

[medhead]

When is the published due date? 6 or 8 weeks?

 

[bcworld]

When is the published due date? 6 or 8 weeks?

8 weeks. For me that was 29 Jan.

 

[medhead]

Isn't it 8 weeks after end of promo. ie 31 Jan

 

[bcworld]

Isn't it 8 weeks after end of promo. ie 31 Jan

No. All it says is:

Qantas Frequent Flyer points may take up to 8 weeks to be credited to your account.

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